HSL Chairs - York Reviews 

I called the main number from the website to arrange a home visit for my disabled elderly mother as she required two chairs, one to sit in through the day and another to sleep in at night as she prefers not to sleep in a bed. We are in Cumbria and the service I received was amazing. They were extremely helpful, went through the options, were very friendly and polite plus I was informed exactly when the home visit would take place. This took place just before Christmas but nothing was a bother to them.

John and Steph arrived exactly on time and came out with two sample chairs that I had chosen along with the fabric samples. Both were very friendly and when measuring her for the chairs they explained everything to my mother treating her with patience and respect. The quality of the sample chairs were second to none and definitely value for money.

John explained the after care service provided and you could see how much he and Steph enjoyed their job which made feel relaxed and trusted that my mother was in safe hands. They even left a gift of Yorkshire tea and ginger biscuits which was a lovely kind token.

The first chair was delivered before Christmas and was beautiful, the second one is due out soon.

I am disabled myself and will be definitely be using HSL in the future. I would 100% recommend HSL Chairs and found their customer service to be the best I have ever experienced.

I received a courtesy call from Diana at the York Showroom the day before our appointment and she was there to greet us when we arrived. Diana was very helpful and patient with my elderly mum and provided an excellent service.

My delivery was friendly, thorough and quick. Martin and Leon were nice guys, friendly and respectful. The furniture was assembled fast and positioned where I chose.
A very happy experience all round.

Ian and Paul delivered my beautiful chair this morning. They were very polite and courteous.
My chair was made in time stated and I am very pleased with it.
Well done HSL you deliver what you promise.
Thank you
Linda

Hi Mike and valentine were very good and explained everything and help my 95 year mother with using the chair and help moving the old chair to where the new chair would be and put things back 😊

We were warmly greeted by Mark on entering the York Store and asked whether any assistance was required.
My Mother-in-law knew what she wanted and briefly described it, Mark led us to her perfect Chair except for the colour, again Mark came up trumps and gave her numerous colour options. A deal was done. Thanks Mark.

Alex and his assistant were very helpful and very knowledgeable. Our new sofa was fixed very quickly and efficiently but they did not rush us in any way. We were very pleased with them both and we are very pleased with our sofa.

The shop in York were extremely helpful and we took our time to choose our chair, material and even legs! I got a call to say it was ready for delivery before I was expecting it. Alex, who delivered it kept me informed as to when to expect him and was friendly and efficient in placing the chair. I am very impressed with all the service from everyone we met in the company. Thank you.

For the high price paid I was disappointed that the backup batteries must be replaced after each use - I would have expected rechargeable ones - and there was no provision to tidy the excess cable lengths - simple cable tie would suffice - and the transformer /battery box should attach to the back of the chair and not be left loose on the floor.
No, I suspect there are higher quality armchair suppliers and at more reasonable prices.

g .first class rright from the start.
It Prompt reply when I asked about an in home viewing.
2 wonderful people brought the chair, very informative, friendly and I bought the chair.I was told it might be 6-8 weeks until ready. Actually it was just short of 6 weeks.
Delivery was amazing. A 2 hour window for delivery, a phone call at 20 minutes away 18 minutes later arrived.Brilliant all the way. And I love my posture chair!

Sian was extremely helpful giving me all the time and information I needed to make the right choice of chair5

This review is for the delivery team Alex & Kieran from HSL furniture company who delivered and put our settee together they we very professional and courteous they spent time explaining the workings of the chair and how to use the remote

Paul and Jon delivered my new recliner chair on 7th Oct. They were on time, assembled chair very quickly and explained thoroughly how it worked. They were very polite and friendly and removed all related packaging.

Lee and Carl delivered our new Sofa and chairs with superb professionalism today

Very welcoming and relaxed atmosphere. Lainey listened to my requirements and helped me try out several chairs and sizes, discussing the different features. So happy with her recommendation, which seems to be the perfect chair for me, rather than the one I'd thought looked best on the website.

A huge thank you to Carl p and Damion who delivered and put together our corner unit sofa today, after struggling to attached all nuts and bolts to join the corners to each side which wasn't easy to do as it wasn't a recliner, they did an amazing job, lovely pleasant lads

Very informative and helpful, friendly purchase experience, delivery well ahead of what was expected. Actual delivery by Carl P and Damion was excellent, nothing was a problem, placement and information was A++, helpful, friendly and professional, just what you should expect of Yorkshire folk 👍

Friendly helpful staff..good selection of chairs and settees to look at..Delivery was at the time they said and Carl and Paul did a good job ..Very pleased with our new settee and chair

Delivered in 4 weeks
In shop helpful lady Andrea

Delivery
Guys Damion and Carl P very pleasant and cheerful
Thanks

Diane in the showroom spent time making sure I chose the chair that suited me best and was extremely helpful.
Alex and Tom who delivered the chair were very efficient and explained the workings of the chair very carefully for me.