Great experience end to end. Both in store and with delivery team. Sofa arrived way ahead of planned delivery date - with plenty of warning - chaps delivering ( Alex and dene) were incredibly polite a... Toon meer
Locatie
Wijzig locatieStirling Road, Clifton Moor, YO30 4WZ York, GB
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Lees wat reviewers zeggen
From start to finish the staff at HSL were knowledgeable and helpful, not at all pushy leaving me to wander around the store to try different chair models. On the day of delivery I was contacted by Al... Toon meer
Amazing service from beginning to end. So pleased with our chair and Craig and Lee who delivered it and explained everything to us. Would thoroughly recommend this company. Thank you.
The experience of buying an HSL chair was very easy. We visited the York showroom and met by a consultant. She asked our requirements and showed us several different models. She checked out height a... Toon meer
Bedrijfsgegevens
Over HSL Chairs - York
Geschreven door het bedrijf
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Geschreven door het bedrijf
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contactgegevens
Stirling Road, Clifton Moor, YO30 4WZ, York, Verenigd Koninkrijk
4,8
Uitstekend
152 reviews
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First Class
Delivery team rang with an estimated time of delivery. Damion and Carl P arrived dead on time with our new Stressless chair, which they carried round to the back of our house to place in the conservatory. They were friendly, courteous and efficient.
First class.
1 september 2025
Review zonder uitnodiging
home visit for new chair
John and Jacquie from stockton
Excellent service
Very helpful and understanding
Polite and respectful
21 augustus 2025
Review zonder uitnodiging
well made and Damien and Carl …
well made and Damien and Carl explained everything very well and cheerful
27 augustus 2025
Review zonder uitnodiging
Staff at HSL York were very helpful…
Staff at HSL York were very helpful when purchasing the chair and the delivery was on time and delivered by 2 pleasant and helpful gentlemen
22 augustus 2025
Review zonder uitnodiging
Kind helpful service
Kind helpful service.
Delivery drivers
21 augustus 2025
Review zonder uitnodiging
Overall great experience though had to…
Overall great experience though had to wait 14 weeks (advised it would be 6-8 weeks) for delivery due to a mix up at HSL. Made enquiries after waiting 8 weeks and took another 7 weeks to arrive as the item is bespoke. HSL(Simon) was very polite however, knocked money off as compensation and the quality of the product is excellent.
4 augustus 2025
Review zonder uitnodiging
Visited HSL York - Outstanding Service
Visited HSL with my parents to help them order new chairs. We were assisted by Diana at the York store who was extremely helpful and considerate and caring to our needs as my dad has dementia. The process from end to end to order 2 new chairs was seamless and I would highly recommend HSL and particularly the York store. This is our 2nd visit to this store and both times it has resulted in successful purchases. Thank you for you outstanding customer service and understanding. Diana was very understanding, knowledgeable and easy to get along with.
2 augustus 2025
Review zonder uitnodiging
Great service 👏 Highly recommend.
Earlier this year, I took my mum to HSL at York to purchase a new riser recliner chair. We were looked after very well by Diana and my mum is thrilled with her new chair. Very good customer service and high quality furniture.
27 maart 2025
Review zonder uitnodiging
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The new system is not working
Every person I spoke to was very polite and tried to be helpful. However their new system let them down. The chairs that I ordered didn’t arrive within three days as promised.They seemed not to have my order, I had to explain my problem over and over again.When they did arrive they had different hand sets,no instructions , no arm protection , no care kit,Altogether l was very disappointed.I ordered these chairs for my husband on his return home from hospital and they arrived over a week later.l have now accepted a price reduction .l would not use. this company again.
14 juli 2025
Antwoord van HSL Chairs - York
Good Evening, thank you for taking the time to leave your review. I am sorry to hear of the issues you experienced. I have all the information I require to look into this further.
Regards
Sharon Sanderson
Head of Customer Care
Delivery of chairs and assembly was spot on.
Delivery of chairs and assembly was done on time, speedily and efficiently.
Pleasant and courteous staff , Damion and Carl P.
25 juli 2025
Review zonder uitnodiging
Visited the HSL shop in York
Visited the HSL shop in York to purchase a recliner riser chair. Had a great experience helped by all the team there, but especially made special by Diana.
Could view and try different chair designs and amazed by there being a number of chair sizes. Found one that was just right. Thank you HSL and Diana.
26 juli 2025
Review zonder uitnodiging
Meeting the Tim was a wonderful…
Meeting the Tim was a wonderful experience, he was very caring and helpful and I’m positive I got the right chair for me. I’m so pleased.
10 juli 2025
Brilliant job.
Damion and Carl delivered our new sofa today.
Professional, courteous and polite, simple as that.
17 juli 2025
Review zonder uitnodiging
Good customer service …
Good customer service in store when purchasing our Stressless chair.
Great delivery times, purchased on the Sunday, received a phone call the day after to arrange delivery for the Thursday afternoon.
7 juli 2025
Excellent customer service at the store
Excellent customer service at the store
Not received item so too early to give a complete review
2 juli 2025
The Manager at York store Ollie could…
The Manager at York store Ollie could not have been more helpful and accommodating. Really good experience.
25 juni 2025
Firm that cares for its customers
Helpful knowledgable staff. Gave space to look around not pushy. Delivery was on time and handled with care. Backup for a broken zip has been handled well and without any hassle
17 juni 2025
HSL visit
Visited my disabled son which saved him a visit to a store.
The advisors were very patient .Explained everything to my son .Both of them were really lovely .I would recommend the service and the chairs .They couldn’t be bettered .
17 juni 2025
Constructive advice
Constructive advice, friendly attentive service, a very positive experience.
11 juni 2025
Fantastic customer service from the…
Fantastic customer service from the sales team at York to the delivery team from HSL.
I selected my new reclining chair on Wednesday afternoon, on Friday afternoon the chair was delivered, and installed in my living room. All within 48 hours. Incredible.
20 juni 2025
Review zonder uitnodiging
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