A nightmare company to deal with. Parcel arrived empty. Warehouse staff insisted goods were sent Only after numerous emails and having to sign a disclaimer form I did not want to sign did I receive a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've ordered a few times from HugglePets without issue, but on this last occassion, I ordered the incorrect sized jumper for my shih tzu. Customer Service was excellent, no frustrating AI bot, but a r... Toon meer
Bedrijf heeft geantwoord
Great service from this company. The courier somehow managed not to deliver the product I purchased , even though they said they did. Hugglepets were quick with response and sorted the problem out ins... Toon meer
Bedrijf heeft geantwoord
ordered a large trixie "spinning disc" for hamster. arrived really quickly but had been damaged in the post. Hugglepets were ready to help straight away- return labels, no quibble, offer of refund or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pet Shop Based in Wolverhampton, West Mids. We cater for Pets, Reptiles and Aquatics. We have a large range of products available in store and online. We have specialist staff who are happy to assist you in store with any questions and needs you may have.
Contactgegevens
Cooper Street, WV2 2JL, Wolverhampton, Verenigd Koninkrijk
- 01902494860
- sales@hugglepets.co.uk
- hugglepets.co.uk
4,0
Goed
2K reviews
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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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A nightmare company to deal with
A nightmare company to deal with. Parcel arrived empty. Warehouse staff insisted goods were sent Only after numerous emails and having to sign a disclaimer form I did not want to sign did I receive a refund even then they deducted an amount for 'Coupon Value' - no idea what this was for. had to give one star to write review not worth any stars.
26 juni 2026
Review zonder uitnodiging
Antwoord van HugglePets
Hi Colin,
We're sorry to hear that this was your experience.
When a parcel is reported as arriving empty, we are required to carry out an investigation before issuing a refund. As part of Evri's claims process, they require a signed disclaimer from the recipient confirming what was received. We understand this can feel frustrating, but it is a mandatory step set by the courier, and we provided a screenshot of Evri's requirements to explain why we needed this information.
We would also like to reassure customers that we would never knowingly dispatch empty packaging. Our aim is always to ensure orders arrive complete, and when something goes wrong in transit, we work with the courier to investigate and resolve the issue as quickly as possible.
Regarding the refund, the "Coupon Value" shown related to the promotional discount applied when the order was placed. However, following completion of the investigation, you were refunded in full.
We're sorry the process took longer than either of us would have liked, and we appreciate you taking the time to share your feedback. We'll continue working to make these situations as straightforward as possible for our customers.
Thank you
HugglePets
Sand bath
Had a problem with 1st item sent and soon replied to emails and replacement sent out promptly
20 juni 2026
Review zonder uitnodiging
Antwoord van HugglePets
Hi Maria,
Thank you for taking the time to leave us a review.
We're sorry there was an issue with your original item, but we're pleased we were able to respond quickly and get a replacement sent out for you without delay.
We really appreciate your patience and understanding, and we're delighted we could resolve everything for you. Thank you for choosing HugglePets, and we hope to welcome you back again soon!
Very disappointed
Very disappointed. Sold an item that is not as described and thus not fit for purpose. This company refuses to give a full refund on return of the item. I will never buy anything else from them.
18 juni 2026
Review zonder uitnodiging
Antwoord van HugglePets
Hi Simon,
We're sorry to hear you're disappointed with your purchase.
Our Long-Ear Bowl is designed with a narrower opening than a standard dog bowl to help reduce long ears dipping into food or water, and the dimensions (19 cm / 0.9 L) are listed on the product page. While many customers find this style helpful, we appreciate that it won't be equally effective for every dog, as ear length, head shape and breed can vary considerably.
We also understand your frustration regarding the refund. As the item was delivered as described, we were unable to refund the original postage costs, but we did offer a refund for the product itself upon its return in line with our returns policy.
We're sorry this particular bowl wasn't suitable for your spaniel and appreciate you taking the time to share your feedback, as it helps us review our product information and range.
Thank you
HugglePets
I was very pleased with the quick…
I was very pleased with the quick respoce when the delivery sufferd a delay by the delivery firm. the seed was as discribed in very good condition.thank you Suzie and all at hugglepets, I will use this site again in the future.
4 juni 2026
Review zonder uitnodiging
Antwoord van HugglePets
Good morning, Ronald. Thank you for your feedback. We are sorry to hear your parcel was delayed, but we are glad to hear that you were pleased with the item ordered when it arrived. I have passed your thanks on to Suzie 😊. Thanks again!
Fantastic company
Fantastic company. Ordering was seamless and delivery super fast and efficient communications. My first purchase and I’ll certainly be back!
15 mei 2026
Review zonder uitnodiging
Antwoord van HugglePets
Thank you so much for your lovely feedback! We’re delighted to hear your first experience with us was such a positive one. It’s great to know the ordering process, delivery, and communication all met your expectations. We truly appreciate your support and look forward to welcoming you back again soon! 😊
Great service from this company
Great service from this company. The courier somehow managed not to deliver the product I purchased , even though they said they did. Hugglepets were quick with response and sorted the problem out instantly and sent me a replacement. Can’t fault them.
6 mei 2026
Review zonder uitnodiging
Antwoord van HugglePets
Thank you so much for your lovely feedback. We’re very sorry the courier let you down in the first place, but we’re really pleased we could get things sorted quickly for you. Providing fast, helpful customer service is something we take great pride in, so it means a lot to hear your kind comments. Thank you again for your support and for shopping with HugglePets!
Great product
Great product. I hope it doesn't go out of production, as so many do.
22 april 2026
Review zonder uitnodiging
Antwoord van HugglePets
Thank you for your kind words! We’re really pleased to hear you’re enjoying the product. We completely understand your concern, we know how frustrating it can be when favourite products disappear. While we can’t promise the future, we’re always working to keep our most loved items available for our customers. Thanks again for your support!
great staff and atmosphere
i come here every week to get food for my reptiles and love seeing their reptile selection! staff have such a good knowledge on all the different animals and their needs! i recommend!
10 november 2025
Review zonder uitnodiging
Antwoord van HugglePets
Thank you for your 5-star review! 😊 We hope to see you again soon!
HUGGLEPETS ARE EASY TO DEAL
HUGGLEPETS ARE EASY TO DEAL WITH AND THE COMMUNICATION IS SPOT ON...
9 maart 2026
Review zonder uitnodiging
Antwoord van HugglePets
Thank you for your 5-star review, David! 😊
False advertising. Fraudulently taking money.
ordered reptile food on line, paying for 16oz and was sent 4oz. Even on the email saying it was coming, my order and the different amount they were sending was listed. Since it's with one of their online companies, HugglePets, they say I have to contact the other company, who, guess what ... say I have to contact Debenhams.
False advertising. Fraudulently taking money. No means of redress
4 maart 2026
Review zonder uitnodiging
Antwoord van HugglePets
Hi,
Thank you for bringing this to our attention, and we’re very sorry to hear about the confusion and frustration caused with your order. This certainly isn’t the experience we want our customers to have.
Please could you send us your order number and any details of the item received so we can investigate this properly for you and work towards getting it resolved as quickly as possible.
Thanks, HugglePets
Easy to order online and fast delivery
Easy to order online and fast delivery, always use this company for my birds needs.
19 februari 2026
Review zonder uitnodiging
Antwoord van HugglePets
Thank you for your 5-star review! 😊
Lovely pet carriers
Lovely pet carriers delivered very quickly.
6 februari 2026
Review zonder uitnodiging
Antwoord van HugglePets
Thank you for your 5-star review, Jo! 😊
Excellent seller
Excellent service, very helpful
Quick delivery.
Amazing price
Highly recommend
27 januari 2026
Review zonder uitnodiging
Antwoord van HugglePets
Thank you for your 5-star review, Ann! 😊
Swift and efficient customer service
The item I ordered did not arrive, Evri tracking showed it had been on hold for a week. I contacted Hugglepets who chased it up with Evri for me. They were told the item had been lost in storage.
Hugglepets dealt with the matter swiftly and efficiently and they offered me a replacement or refund. I would recommend this company and would use them again.
20 januari 2026
Review zonder uitnodiging
Antwoord van HugglePets
Thank you for your 5-star review, Lynne! We are glad we could help 😊
Pretty cat bowl
I ordered a lovely cat bowl from Hugglepets! Perfect size for my cat Millie! Very pretty, pink with white spots! Shape of a cat face too! Service was great and delivered quickly! Thank you!
13 januari 2026
Review zonder uitnodiging
Antwoord van HugglePets
Thank you for your 5-star review, Nicky!
Had an issue but they dealt with it…
Had an issue but they dealt with it very promptly and quickly
9 januari 2026
Review zonder uitnodiging
Antwoord van HugglePets
Hey Jayne, thanks for your review! I'm glad to hear the team helped resolve any issues you had. Thanks for your understanding! Kind regards, HugglePets
Thanks suzie
Thanks to suzie for sorting out a delivery issue, have used this company several times and have always found them to be fantastic
17 december 2025
Review zonder uitnodiging
Antwoord van HugglePets
Hey Andrew, Thank you so much for your kind feedback! We’re really pleased to hear that Suzie was able to help resolve the delivery issue for you.
It means a lot to us that you’ve used us several times and have consistently had a great experience. We truly appreciate your continued support.
Kind regards,
HugglePets
Bestest ever quality bestest ever value…
Bestest ever quality bestest ever value for Ur money and appearance is so amazingly amazing top quality items seller is the bestest in high quality standard posted quickly received so quickly colours are fresh and amazing looking thankyou so so much for quality coloured stones seller needs 100 stars everytime not just 5 thankyou so so much all the best for 2026🧑🎄⛄🌲☃️❄️😁
15 december 2025
Review zonder uitnodiging
Antwoord van HugglePets
Hey Tryphena, Wow — thank you so, so much for such an amazing review!
We’re absolutely thrilled to hear how happy you are with the quality, value, colours, and fast delivery. Your kind words really mean a lot to us and put a huge smile on our faces.
Thank you for your support and encouragement — we truly appreciate it. Wishing you all the very best for 2026, too! 🎄✨
Kind regards,
HugglePets
Outstanding Aspen shavings and fast…
Outstanding Aspen shavings and fast delivery. Moreover, many thanks to Suzie for her excellent customer service.
12 december 2025
Review zonder uitnodiging
Antwoord van HugglePets
Hey Sylvia. Thank you so much for your lovely review! We’re really pleased to hear you’re happy with the aspen shavings and our fast delivery.
We’ll be sure to pass on your kind words to Suzie — she’ll be delighted to hear them. Thank you again for your support!
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