Hugh James Reviews 1.028

Emily gave me excellent advice.

Excellent advice and support provided by Peter Renshaw, leading to a very successful outcome for my client.

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Hugh James Solicitors – Especially Annalisa Magno

I have been dealing with Hugh James Solicitors for over 3 years now, and I can honestly say the level of service has been nothing short of exceptional. In particular, I want to recognise Annalisa Magno, who has been an absolute credit to the firm and a shining example of what a dedicated solicitor should be.

Annalisa works within the Military Department, and throughout the past 12 months of regular communication, she has demonstrated not only a wealth of knowledge and professionalism but also a rare combination of empathy and genuine passion for her work. Despite never having met face to face, her understanding and compassion have always shone through. She has the remarkable ability to connect on a human level — it often feels as though she truly shares and understands the challenges her clients face.

Her enthusiasm, drive, and ‘can-do’ attitude are infectious. It’s clear that Annalisa takes immense pride in doing her very best every single day, going above and beyond to ensure her clients feel heard, supported, and represented to the highest standard.

I cannot speak highly enough of Annalisa or the service I have received from Hugh James. She is an outstanding solicitor and an incredible ambassador for the firm. I am deeply grateful for her commitment, professionalism, and empathy throughout this process.

Every step of the way they've guided us through the procedure. Always kept us up to speed via email or telephone. We've felt in safe hands and no questions left unanswered. Great experience

I did not choose Hugh James in Cardiff to act for me as I was in a coma following a serious RTA. A relative who knows the company instructed them to act for me. Thankfully, the right choice was made. From the start of the compensation claim in the summer of 2024, Matt Evans - ably supported by Sarah-Jane Jerard - dealt sympathetically, professionally and incredibly patiently with me throughout the unavoidably tortuous process, keeping me up to date and often having to repeat things due to my concentration and retention skills being below par. Thanks to Matt's skills, a level of compensation was awarded which enables me to move on with my life. I recommend Hugh James without reservation.

started my claim with Hugh James in 2018 and from the start I was informed and kept up to date on my hearing claim, then when Covid hit and everything seemed to go really slow but I know that Hugh James was doing a lot of work in the background gathering all my previous history, this had helped me a lot when I was looking at going to the Supreme Court, Nikolai and his team have helped me get to where I am now and have also got me a bigger claim than I ever expected. So I would like to thank all who have helped me at Hugh James

The best solicitor firm I've experienced. The level of contact, engagement, care, dedication and support throughout the whole claim process was without fault. All avenues were explored to maximise the compensation received following a dreadful road traffic accident. I was kept involved and provided choices all the way. Fees were reasonable and it felt a person centered approach. Gary and Bev responded with honesty and kept to their word reimbursing the deposit held for additional fees

Excellent communication at every point. Friendly and professional and well prepared.Highly recommended.

Thank you Hugh James Solicitors of Cardiff.
Special thanks to Ceri Clark and her team
Jessica Adams and Charlotte Tring they kept me informed throughout the process
with kindness and professionalism.
I would highly recommend the team at Hugh James Cardiff.

Excellent Support and Service – Highly Recommended!

I cannot express enough how grateful I am for the exceptional service I received from Suzie and Michael at Hugh James in helping me with my PIP appeal. From the very beginning in Feb 2024, when the Spinal Association first advised me to pursue the appeal, Suzie took the time to thoroughly explain the entire process. She provided a clear roadmap of the steps I needed to take and what information was required to file the appeal. What I really appreciated was her constant availability to answer any questions, ensuring I was always in the loop and never felt lost.

When Suzie was unavailable, Michael stepped in and continued to provide the same level of dedication and support. I always felt reassured that I had someone there to guide me through the process. Even after the appeal was submitted, both Suzie and Michael kept in touch, checking in to see if I needed further assistance or had any additional information to support my case.

One of the things that truly set them apart was their proactive approach. They even took the extra step to contact my DWP Work Coach to address the issue of not receiving the correct benefits after my spinal injury, which went above and beyond what I expected.

In the weeks leading up to the tribunal, Suzie once again walked me through the entire process, making sure I was well-prepared and at ease. Both Suzie and Michael made me feel cared for, understood, and supported throughout the entire journey.

I highly recommend their services to anyone in need of legal assistance. Their professionalism, empathy, and dedication to their clients are truly unmatched.

Hugh James have worked extremely hard for me. I had an MOD claim for an NFCI the team ave been fantastic an I urge anyone who may be thinking of claiming to get in touch. My point of contact was Gurminder Sidhu who has been amazing throughout the process.

After a long 7 years we have eventually settled our case. The outcome for compensation was far greater than we had thought. This was all down to Lesley Herbertson’s expertise and her team’s guidance. The attention to detail was tremendous- the experts she engaged on our behalf were so thorough. She guided us through the whole process - carefully explaining possible scenarios.
Her humility and compassion were very much appreciated. The future for our daughter and her children is now certain.
All her care/therapy needs are covered.
Highly recommend Lesley at Hugh James.

Rebecca has dealt with us over the last few years and has always been so very helpful, very often dealing with things in the background when, on occasions the process became quite complex.
Very professional and a great communicator.
We would 100% recommend anyone to use you.
Many thanks
Philip Jackson

My Case was taken on by Hugh James solicitors of Cardiff. The solicitor appointed to me was Sarah-Jane Jerard. The professional manor to which Sarah-Jane dealt with things was very pleasing. She was very informative & always polite talking to & you always felt at ease with her. It’s been an absolute pleasure having a solicitor like Sarah-Jane to deal with your case. I would also like to thank Shannon for her help as well. I would highly recommend the team at Hugh James solicitors Cardiff. A big Thank you to Sarah-Jane for her professional help.

I have been impressed from the very beginning with the regular contact that I have experienced. Elinor has been fantastic.
I had a specific issue that I needed help with. I do not live locally but discovered Hugh James could meet my needs at a fair and reasonable cost. Communication by telephone, email and post has worked extremely well. It has taken 3 months to bring everything to an appropriate conclusion. But as I said earlier I have been greatly satisfied with the service provided by Elinor. Thanks again.

I called for some advice after finding Hugh James online spoke with Hannah who was extremely helpful and very informative.

I used Hugh James to administer my late Aunt’s estate. The whole process went very smoothly from start to finish and Joel and Thomas were extremely efficient and very responsive and knowledgeable to my many questions. I wouldn’t hesitate to use them again and would highly recommend them.

I received support from Suzanne when going through the DLA application process for my daughter. She listened, with such patience, to our history and circumstances, asked all the right questions with care and understanding. Her gentle guidance through such a distressing process was reassuring and I’m extremely grateful for her time and expertise.

My case was dealt with by Gurminder Sidhu from the Military Department. I cannot praise Gurminder enough for the outstanding support and professional advice she gave me throughout the process of my claim. Her commitment to assist me in being compensated for my injury was to the highest level. Anyone considering making an NFCI injury claim against the MOD should definitely contact Hugh James where they will strive to get you the best possible outcome.

Rebecca Gilmore at Hugh James led my claim in an exceptionally professional and effective manner. I had lost confidence in the previous firm, but Hugh James stepped up and successfully delivered. I would recommend working with them; they are honest, communicative, and efficient.