I would just like to place on record my thanks for the Sterling service I have recieved from several members of the HEY CU team while securing a loan. Firstly from Becca 26.02.26. Then Mia yest... Toon meer
Bedrijf heeft geantwoord
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I've consistently had positive outcomes with this credit union, having relied on their services multiple times. The application process is always simple, and their school uniform loans are incredibly... Toon meer
Bedrijf heeft geantwoord
Very practical and easy to open and save, plus no temptation to use money before. Plus you decide amount you can afford. I couldn't work out how to get my money out from my online account, so rang... Toon meer
Bedrijf heeft geantwoord
Never had a bad experience, used credit union numerous times, application has always been straight forward and the school uniform loans are a life saver! Used them for my cb loan and the school unifo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Gemeenschapsbank
- Alternatieve financiële diensten
- Autofinanciering en -lening bedrijf
- Financiële instelling
- Leningbureau
- Spaarbank
Over HEY Credit Union
Geschreven door het bedrijf
Established in 1999, we are the leading credit union for people in the UK’s Humber Region.
Be part of something special – join our “Credit Union family” today:
As a co-operative, we’re owned and controlled by our Member-customers. Everything we do is for their benefit.
Members enjoy simple saving and borrowing options to make the most of their money. Access is online, by phone or by visiting one of our community branches where our friendly team loves to help.
Our Services
If you live (employed or not) or work in the City of Hull, East Yorkshire, North or North-East Lincolnshire, or work for selected employers further afield, you are eligible to join.
Savings Accounts - We offer easy access accounts, a Christmas Saver that locks funds safely away for festive spends, and Junior saving for the special children in your life. All FSCS protected. Encouraging people to catch a savings habit is our passion. Also save-as-you-earn through our employer partners.
Affordable Loans – if you wish to borrow (from £100 to £20,000) on fair and responsible terms, think of us. Lending decisions are made by people, not computers. We carefully assess each applicant's situation, focus on affordability and tailor repayments sensibly. Unlike many lenders, our rates are capped by law.
Our Mission
We are here to help our members to afford their lives and support their financial well-being – not to make profit out of them.
All members have an equal say in how we operate and we work with a range of partner organisations to make a big social impact.
Be part of something special – join our “Credit Union family” today:
Contactgegevens
38 Brook Street , HU2 8LA, Hull, Verenigd Koninkrijk
- 01482 778753
- info@hullandeycu.co.uk
- hullandeycu.co.uk
4,9
Uitstekend
235 reviews
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No communications
I applied for a loan and savings account a while back, except from the email to upload documents and a hard search on my credit file. I have not had any response or communications from them.
So I assume I was unsuccessful and in turn means denied a savings account. I like their idea of a community driven bank, but shame they don't communicate when you apply to them.
10 december 2024
Review zonder uitnodiging
Antwoord van HEY Credit Union
Hi Glenn, we apologise for not getting back to you as quickly as we normally would. At this time of year it can take a little longer to respond because of the big increase in applications. I understand you have now spoken with one of our team re next steps. Thank you for your patience.
Staff are friendly
Staff are friendly, approachable and professional. Easy and simple to become a member of credit union. Very reliable and honest service and always do what they say they will. Always efficient and nothing is to much bother. I would definitely recommend HEY credit union to anyone who is interested in the services they offer.
1 november 2024
Review zonder uitnodiging
Antwoord van HEY Credit Union
Many thanks for your kind review Jennifer. We are so pleased that you found it easy to become a Member and your recommendation means a lot to us. Thank you for being a Member of HEY Credit Union.
Helps with saving
Great for Christmas savers as you can't touch the money all year until November, fantastic if you have trouble saving !
1 november 2024
Review zonder uitnodiging
Antwoord van HEY Credit Union
Thank you for your kind review Shannon. Hope you have a lovely Christmas!
Excellent and m9nry always transfered…
Excellent and m9nry always transfered quickly . When contacted hey credit union was always very helpful.
5 december 2024
Review zonder uitnodiging
Antwoord van HEY Credit Union
Thank you for your kind review Charlotte, we are glad that you like our service and appreciate you being a Member of HEY Credit Union.
Saving made easy
Simple and easy to set up an account and save for Christmas each month. Even easier to get my savings out in time for a shopping trip!
3 december 2024
Review zonder uitnodiging
Antwoord van HEY Credit Union
Thank you for your kind review Helen. Glad that you found our Christmas Saver easy to use and helpful when planning ahead for the festive season. Thank you for being a Member of HEY Credit Union.
I could put in as much as I wanted each…
I could put in as much as I wanted each week. It was safely out of sight and mind and because it can't be withdrawn ad-lib, I knew I had something to draw out in time for Christmas.
I'm doing it again this year.
28 november 2024
Review zonder uitnodiging
Antwoord van HEY Credit Union
Thank you for your kind review Mrs Moseley. We are pleased that you have found our Christmas Saver account helpful in planning for the festive season! Thank you for being a Member of HEY Credit Union and hoping to serve you well for many more years.
Very polite and excellent service
28 november 2024
Review zonder uitnodiging
Antwoord van HEY Credit Union
Thanks for your kind review Beverley. It is good to know that you are pleased with our service. Thank you for being a Member of HEY Credit Union.
Thank you!
Staff at Goole branch are helpful, friendly and supportive. Great to have a knowledgeable, local banking facility for Friends of West Park, who understand our needs as a small community group of volunteers. We moved from a large bank who lacked the personal touch and don't regret the decision.
26 november 2024
Review zonder uitnodiging
Antwoord van HEY Credit Union
Thank you so much Miss Petty for your kind review. We are pleased that our Community Account is meeting your needs and it's a privilege to serve Friends of West Park and have them as a Credit Union Member. We'll pass on your great feedback to our colleagues at Goole branch to let them know how much you appreciate them.
To all the people which are career in…
To all the people which are career in the United kingdom if you are having trouble with financial and trouble getting the right help with your benefits. If you have a cardit union around you give the team a call because after 11 years of being turned down by everyone and my bank which I have been with 30 years I got the help from the cardit union my name is David roberts and have had the trust put back in me so don't worry about things like I have over the past 11 years just give the cardit union a call
18 oktober 2024
Review zonder uitnodiging
Antwoord van HEY Credit Union
Thank you for sharing your experience of a credit union David and we are pleased that it worked out well for you. As you say trust is really important and our team are here to support our members and do their best for them. Kind regards.
Credit union is fantastic
Credit union is fantastic, anything from loans to Christmas savings accounts ect is fantastic and the staff all go that extra mile to be friendly professional and helpful and all times, they all work very hard but special mentions to Sarah Hanson at Bridlington branch, and Lauren Walsh at the hull branch both absolute fantastic thanks for all your help and information all the time too.
2 augustus 2024
Review zonder uitnodiging
Antwoord van HEY Credit Union
Thank you for your kind review Chantelle, we really appreciate you taking the time to give your feedback and it's great to hear that Sarah, Lauren and other our colleagues have been so helpful. We'll be sure to let them know. Thank you for being a Credit Union Member and hope we can continue to serve you well.
Saving with the Credit Union is a…lifesaver
Saving with the Credit Union is a lifesaver ! I use the Christmas Saver which is great for me as I'm terrible at saving and this does not allow me to withdraw funds until November so its fabulous to have money for Christmas . The Grimsby team are friendly and approachable and nothing is too much trouble for them. Also the £25 bonus in the first year is amazing and a great incentive to join. i fully recommend saving with this group.
7 februari 2024
Review zonder uitnodiging
Antwoord van HEY Credit Union
Many thanks for your kind review, Judith. We will pass on your comments to our Grimsby Team. We are so pleased that the Christmas Saver is working well for you, and would like to thank you for being a Member of HEY Credit Union.
Excellent customer service and support.
22 december 2023
Review zonder uitnodiging
Antwoord van HEY Credit Union
Thank you for your kind review Lee, pleased we were able to help.
Trying to withdraw funds
Trying to withdraw funds from your account online is very very confusing. I'm just going round in circles as there are no clear instructions as far as I can see that make it easy.
It's very frustrating, the website isn't easy to navigate at all. All i want to do is withdraw some christmas funds and it's like Krypton Factor...!!! Not happy
22 november 2023
Review zonder uitnodiging
Antwoord van HEY Credit Union
Thank you for your feedback, Graeme. We have been trying to contact you by email and phone to offer help with your transaction. We do want all members to have a great experience when using our website so will consider what may be done to improve it. In the meantime please call the Member Services Team on 01482 778753 (M-F 10-3.30) and they will be pleased to help you.
I am very grateful to Patrick at the…
I am very grateful to Patrick at the Scunthorpe branch who helped me with my application in branch and Matthew who processed my application. The whole process went smoothly and was approved quickly. I had never heard of a credit union until I looked online but so pleased I found out about the services they offer. I will certainly recommend to friends and family.
6 oktober 2023
Review zonder uitnodiging
Antwoord van HEY Credit Union
Thank you so much for your kind feedback, Sarah. We are so pleased that we have been able to help and we will let Patrick and Matthew know that you appreciated their work. Thank you for becoming a Member and discovering HEY Credit Union.
Jo and Sarah at the Goole branch are…
Jo and Sarah at the Goole branch are very helpful and always very polite when I need help with either a loan or setting up Christmas saver. I cannot fault the way they work in here
26 september 2023
Review zonder uitnodiging
Antwoord van HEY Credit Union
Hi, thanks for the great feedback about our Goole Team. We have passed on your very kind remarks and we are so pleased to know about your experience of the branch. Thank you for being a Member of HEY Credit Union.
Just amazing
Just amazing! I have been with HEYCU for a number of years now and they have been great. Applied for loan for a trip away, they couldn’t have done more to make sure I received the money in time. Cannot recommend enough :)
11 augustus 2023
Review zonder uitnodiging
Antwoord van HEY Credit Union
Many thanks for your kind review Megan. We are pleased that we were able to help you with your recent trip and hope you enjoyed it. Thank you for being a Member of HEY Credit Union and your continuing loyalty.
Matthew has been absolutely fantastic…
Matthew has been absolutely fantastic over the last few weeks helping me consolidate my finances. At one of the hardest times in my life he offered full support and active listening and was very efficient throughout.
He remained open and honest about options available to me, and maintained contact throughout my process.
I am now on the road to financial freedom, thanks to help and support of the team and Matthew.
Thank you
4 juli 2023
Review zonder uitnodiging
Antwoord van HEY Credit Union
Thank you for your lovely review, we are so pleased to hear that we were able to help you in this way. We will pass on your kind message to Matthew. Thank you for being a Member of HEY Credit Union.
Brilliant service
I popped into the store in Bridlington to find out more information .
The staff were great, Sue in particular was extremely helpful and subsequently helped me to set up a Christmas saver . I really appreciate all the help and professionalism.
5*
17 mei 2023
Review zonder uitnodiging
Antwoord van HEY Credit Union
We're really pleased to hear that Sue was able to help you set up your new account Richard. Thank you so much for your kind feedback which we will be happy to pass on to Sue. We hope you enjoy being a member of HEY Credit Union.
Couldn't ask for a better team…
Couldn't ask for a better team spirit... I feel very welcome and relaxed .. very grateful for the lovley staff hear.. thankyou girls .x
18 april 2023
Review zonder uitnodiging
Antwoord van HEY Credit Union
Thank you for your lovely review, that is good to know and we will pass you kind message on to our team.
Antwoord van HEY Credit Union
Thanks for the kind review Andy, pleased that we were able to help you.
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