Humblecrate Reviews 

ZERO STARS. Received my puzzle after 2 months of no one returning emails. No way to contact them, or cancel the order. Who runs this company?

Ordered a puzzle on April 21 and finally received it on June 20. I had my doubts that this was a legitimate company, though I will never order from them or any similar company. This company has horrible shipping. They send tracking numbers that do not work. Their customer service is lacking. They can’t provide specific answers to your questions.

Worst experience ever!!!! I would give them negative stars if I could! I made a purchase over 2 months ago, and still haven't received it. Over a month ago I got an email showing it had possibly shipped from a city 22 miles from my house. I contact them, all they do is give me the same tracking info...no actual help. I then ask for a refund, and am told no because it already shipped. Although the tracking didn't even say it had for sure. Now suddenly the tracking shows it shipped to a city 399 miles from my house. I contact them again asking for an explanation. Their response...your order is processing, and yet again am given the same non helpful tracking info. Will I ever get my package???? Somewhat doubtful!!!

Ordered a puzzle on April 20 to keep busy while quarantined. In May I started to get concerned. I call customer service, says check online. No people to talk to. In June i start emailing for a refund. They said it shipped and got some number. I said it hasn't moved in a week, maybe its under a table?? Well it moved from California to Seattle. Sat there for over a week. Now they claim its in Indiana. I'll call my card company and see if i can get a refund. I never order without reviews, I must have been sleeping

Scam, working on a refund

Same story as everyone else. They send me the same email and nothing is being done. Thankfully I purchased through PayPal and I have escalated it to them. Terrible company. My husband ordered the same puzzle from a different company after me and got it almost a month ago. I ordered in April. Hopefully this gets resolved soon and they get shut down. Crooks!

Add my name to the list of suckers who fell for the cool ad on Instagram. Exact same issues: tracking number says shipment is in Inglewood CA since 4/29. After a dozen emails from me, "Fran" says she's so sorry but my package was "lost in transit". Instead of issuing the refund that I've requested five times, they send me "new" tracking information that is actually the same tracking number they gave me before, only this time the package is at a shipping partner facility in Bloomington CA. Not sure how they reused a tracking number on a package that got lost in transit, but ok. I have now filed a complaint report with the FTC and PayPal for fraudulent charges and never receiving my order. I would encourage every one of you to do the same, at least with the FTC, and maybe enough complaints will get some attention. If you didn't use PayPal, you could file a complaint with your bank or credit card company. Whatever you do, don't let them get away with it.

Like all the others, I ordered in April and was told it was delivered on June 5 (it was not). Total scam, DO NOT ORDER from this fake company!

IF I COULD GIVE ZERO STARS, I WOULD. Like many of the others who posted here, I have paid a bunch of money for nothing but aggravation and a runaround. Despite contacting them several times (by email because they don't answer their phones) to ask the status of my order, I keep getting form letter responses. "Your package has been shipped. Please allow 7-10 business days." "We had a flood in the warehouse." "We can't give you a refund because your package was already shipped." "Here's an update on your shipping" only to find there is no update. They have not offered to track the package or replace it. They don't even address me by my name but rather the name of the person to whom the package is being shipped. Also have never heard of the shipping company (17track.net). My favorite is their website...there is a tab dedicated to "Happy Customers" and guess what? IT'S BLANK. They are scam artists. DO NOT ORDER FROM THEM!!!

I placed an order 2 months ago. Every email I send gets a copy-pasted useless response to give it another 7-10 days. A tracking number was generated a month ago but hasn't arrived at the USPS facility.
I asked for an order cancelation a week after I placed it, no response. I called their customer support line, it has no agents just a recorded message to send an email.
Luckily, I used PayPal so I'm waiting for them to get a refund (which will take another month)

Total scam. Buyer beware. You will never get your order.

Horrible!! Wish I could give 0 stars. Never received my order. The company won't respond to my emails. Do not order from this place EVER!!!

If I could give negative stars, I would. No tracking numbers work, nothing received, I'm no longer expecting anything to actually be shipped. Dont waste your money here.

This company is a scam.

I ordered a product on April 21st. They had told me that the item had shipped and that I should receive it soon. Shortly after I received an email from someone at the company saying there was “a flood and that tons of products were damaged”. My response to that was “Well if my item had already shipped then why would it had been affected?” I received no response.

Now every time I email them asking for an update I receive the exact same generic response which I’m assuming is automatic since even if I reply to the automatic message I just receive the same automatic message again. It is now June 12 and no product. They will not refund my money because they say my item has already shipped.

Where is my product?

AVOID!!!

I agree with these reviews! I never buy through click bait ads but I did it this time and I'm so sorry. Waiting on my order for 2 months. They say it was shipped. Shipping company (rogue shipping co) says they are waiting on the order. Humble Crate refuses to refund my money while order is in transit. Thats BS and not how real companies handle things. Looks like none of us will get our orders or our money back.

Placed an order in April. Didn’t receive goods DO NOT USE them.

Like the other reviews I've just read.... Wish I would have read them before... I ordered shoes in March and still have nit received them. It is now June. My story is the same. I rarely get communication but when I do is it thank you so much for being patient. Your package is on the way. Had a tracking number. Package was last tracked on May 2 in Birmingham AL. I was promised an updated tracking number but no update. Even asked for a refund but of course I've never heard any reply to that. $45.00 down the drain!

Gotta be a fake company. Ordered April 14th. Nothing received. To their credit they are very dedicated to their scam. They've sent several tracking numbers that didn't exist, fabricated a flooded warehouse in Florida, and have now found a valid tracking number to send out that claims my package is sitting in the post office in Inglewood California since May 22nd. They respond to my emails saying be patient and give me a tracking number, but refuse a refund. My family has ordered dozens of items during this pandemic and received every single one with barely a delay. That they keep blaming covid is ridiculous since no one else seems to have this problem.

This is a scam. No puzzle after 3 months from payment. Tracking info never moved in 7 weeks. BS and useless customer service emails say they’ll update once tracking is initiated (so never). At one point they said package was lost but then say they cancel cancel order it initiate refund till I get the package. It’s a straight up scam if they won’t even discuss a reasonable refund policy. They are infuriating. BEWARE!!!!

Like everyone else, they took my money and never sent the product. its been 3 months.tracking is never updated. in transit for weeks allegedly.