I am currently staying in Alsancak with my friend. We have just this last hour had food. Her husband went to order and found that Burger 1 on the menu was 500TL and no other included fries, drink. All... Toon meer
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Tried the 2 for 1 breakfast deal today, the meal was nice and hot, it was very nice, we were served by Glen ( fairly new member of staff) he was very pleasant, meal delivered to table by Junior who wa... Toon meer
Over an hour wait for food and only received when said diabetic needed food immediately. Sub standard food, dried up burger and luke warm lasagne. Manager not interested, aggresive, appalling custom... Toon meer
Great App and easier than phoning. BUT now most takeaways charge for delivery to cover Hungryhouse fees - you don't pay it if you ring direct. Still a few offering free delivery by me but won't use if... Toon meer
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hungryhouse is the UK's leading takeaway portal with thousands of takeaways to choose from. Pizza delivery, Chinese takeaway or Indian curries delivered to your door! Thai, Japanese, sushi, kebabs, burgers, chicken ... you name it, we've got it!
Contactgegevens
Verenigd Koninkrijk
- 0800 612 3333
- socialmedia@hungryhouse.co.uk
- hungryhouse.co.uk
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Greedy house
I actually transferred to Hungry house after Just eat started charging an admin fee for cash purchases (even though they make most of their high income from the restaurants). Hungry house's statement read that they would never charge you more than the restaurant would charge normally. They lied! They now charge the same 50p as Just eat. The fact that Just eat bought Hungry house has no relevance to me whatsoever. A lie is a lie.
It is so easy to contact my local restaurants directly and that is what I have started doing again. Back to paper menus!! It means a phone call instead of ordering online - not really a hassle, let’s be honest. It saves them (the restaurants) and me money. Cut out the greedy middle men.
Just eats profits are obscene and frankly their greed for even more will with any luck be their undoing.
20 februari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi Simon,
We're very sorry that the service charge has caused frustration. We always want to ensure the best possible takeaway experience possible, and we have been thinking how to appropriately charge for our services so that we can continue to provide this. The service charge covers an investment in our services and technologies, and means that we can continue to keep developing and improving these. We decided that it was fair to charge these on both cash and online paid orders.
We do have a menu price guarantee with our restaurant partners, that means that you will not pay more for an menu item when ordering on hungryhouse, than if you ordered direct (for delivery) with a takeaway. This covers all items for a restaurant's delivery menu but not outside costs.
We're very sorry to hear you no longer wish to use our service. If you have any further queries about the service charge, or our price guarantee, feel free to message us at socialmedia@hungryhouse.co.uk.
Kind Regards,
Your hungryhouse social media team
Food almost an hour later than suggested ...
Ordered food at 6.50pm and expected by 7.35pm by 8pm nothing had arrived so went back to app and had a banner saying delivery by 8.20pm... no text nothing else. Pretty crap when you are waiting for your dinner. Delivery times are a mess and other operators while more expensive are quick. Not sure I’d use again and with 50p (old cc charge), now a service charge, it’s probably best to order direct with restaurant and maybe even quicker.
20 februari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi Damien,
I'm very sorry to hear about your time extension and experience with this order. Normally you should receive an SMS or push notification when a restaurant needs to add time to an order (which they can add when they accept the order), so if you didn't receive this, we would very much like to look into this for you. If you could send us an email to socialmedia@hungryhouse.co.uk with your order number we can look into why this delivery time message did not send properly to you?
We did recently add a service charge of .50p to every order (for both cash and online paid orders). We've been thinking of how to fairly charge for our services, and this service charge is to ensure that we can continue improving our service and delivering the best takeaway experience possible for our customers.
Kind Regards,
Your hungryhouse social media team
Placed an order from Hungry house at…
Placed an order from Hungry house at 15:16 to Chick chicken restaurant. Informed it will be delivered at 16:08 by 16:50 nothing was delivered called restaurant and informed that order was not received from Hungry House. My money was already taken from my account.called Hungry house and there was no apology or explanation why the restaurant had not received the order. ??? What poor customer service and would never use this service again and want to warn others.
Awaiting my refund???????
19 februari 2018
Antwoord van hungryhouse
Hi Winnet,
We're very sorry about the inconvenience with your order the other day, this does sound especially frustrating, and not the experience that we would like for you to have. Any orders placed successfully should be sending through to the restaurant, so we would very much like to look into this for you, as we do not wish for this to happen again. Are you able to send us your order number to socialmedia@hungryhouse.co.uk so that we can look into the issue and also make sure that you are refunded accordingly.
Kind Regards,
Your hungryhouse social media team
Elderly mother's birthday
Elderly mother's birthday, first time of asking of HungryHouse. Payment declined, on a perfectly good credit card balance.
The restaurant concerned still managed to provide food (at a discount), when contacted over the 'phone.
Why use HungryHouse?
18 februari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi Gingi
We are sorry to hear of the issues you had when trying to place an order, we know this can be frustrating when you are just trying to place an order but nothing seems to be working. We would like to take a look into this and see what may have happened.
Would you please send us an email with your email address so we can check this in the system, our email address is socialmedia@hungryhouse.co.uk
Kind Regards
Your hungryhouse social media team
Waited 1 hour and 40 minutes for food
Waited 1 hour and 40 minutes for food. It was 40 minutes after estimated delivery time. I complained and got no apology. Part of the order was wrong, perhaps not their fault but again I complained and got no response.... and it was 15 minutes wait time to complain. Shocking service, shocking customer service.
16 februari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi Stephen
So sorry to hear that not only was your order late but was incomplete as well, I know this can be very frustrating especially when all you want to do is get it sorted.
This is definitely not what we expect from the restaurants we partner with and we would like to look further into this,
Normally with missing items when we speak to the restaurant it is a matter of trying to see if this can be redelivered or getting a refund for this particular item, which should have been done for you at the time.
Would you be able to send over your order number and/or email address you used to place your order to socialmedia@hungryhouse.co.uk
Kind Regards
Your hungryhouse social media team
Disgusting customer service skills
Waited an hour after the estimated delivery time, then contacted customer services, spoke to a very unpleasant female called "Isabella" who brushed off my request for a refund and just kept telling me to wait for it to arrive and how I need to be more patient (even though I already waited an extra hour). She eventually hung up. So I called back and was put through to a nicer person who cancelled the order and refunded me straight away.
16 februari 2018
Review zonder uitnodiging
Food poisoned, hungry house did nothing
Without a doubt the worst experience ive ever experienced when it comes to food.
Ending in food poisoning for both myself and my wife. Hungry Houses resolution? To call the store and ask if the food was fresh, obviously the store will say yes. That was it, the resolution was done.
Told me to go to the Food Hygiene government body, which of course I will but at the same I've spent £20 to essentially poison my family.
I urge all of you, please don't use this horrendous service.
Edit:
As you can see from the message below, Hungry house have asked me to email them, I responded to that email literally moments after they posted this question.
I have not had a single response or anyone contact me, this company doesn't fully check who they partner with. They do not work to resolve issues and when a fairly major issue appears they sweep it under the rug.
I urge you all once more to please be careful who you order with, as Hungry House will not help you if it leads to your ill health.
15 februari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi Jay
We're so sorry to hear about your experience and do hope that you and your wife are now okay! This is not the kind of experience we expect the restaurants on our platform to provide.Restaurants should be taking responsibility for any issues with food quality and we do have a restaurant operations team who monitor complaints such as this specifically the FSA ratings of our restaurants.
The FSA will be able to help you further with this issue but we would like to take a look into this if you could email us either the email address you used to order or the order reference number to socialmedia@hungryhouse.co.uk.
Kind Regards
Your hungryhouse social media team
Such awful service over 2 hours for…
Such awful service over 2 hours for delivery
Will use deliveroo in future !
14 februari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi Eileen
Very sorry to hear that your order was so extremely late! This is not what we expect from the restaurants we partner with and we would really like to take a look into this.
Restaurants should be able to let you know when the order is first placed if such delays are going to occur especially so you can make other arrangements if necessary.
Please send us an email to socialmedia@hungryhouse.co.uk with your order number and we can take a look
Kind Regards
Your hungryhouse social media team
I agree with all other reviews on here
I agree with all other reviews on here. Hungryhouse sold out to justeat and now, despite legislation to the contrary, we are yet again faced with an extra charge to order via this app/company.
If we all vote with our cards and go directly to the restaurants companies like this will go out of business and restaurants will have to provide a better service for their customers.
Vote with your cards people, don't get ripped off
11 februari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi David,
We did recently join the Just Eat family as of a few weeks ago, however it's still business as usual here at hungryhouse. I know that seeing extra charges at checkout can be a bit frustrating. We will absolutely always comply with U.K. law, and the service charge is an admin fee, there to cover the costs of processing your order and an investment in services and technology. Every order has a cost to administer, and we've been looking over how we charge customers for the service that we supply on behalf of restaurants. This charge is applied fairly across the platform for every order, whether it is cash or online paid, to ensure that we are able to continue to deliver the best takeaway experience possible for all our customers.
If you have any further queries about this service charge, please feel free to get in touch with us at socialmedia@hungryhouse.co.uk. I hope you are having a nice week so far David!
Kind Regards,
Your hungryhouse social media team
RIP OFF SERVICE CHARGE.
Been a just eat customer for years. Started using my hungry house account more as they started charging 50p for every order in order to dodge the EU Ban. Now Hungry House has followed suit. Guess its back to just ringing takeaway again and paying cash on delivery. Only costs 3p a min to ring them. Not paying 50p for you to relay an order when it costs me less to pick up the phone and do it myself. Its rediculous having to pay an extra 50p, even when you pay by cash. ACCOUNT DELETED. You can keep harping on about how every customer is charged equally and all that tripe about it being used to improve services. But before the EU ban came into effect you all charged 50p to take card payments. Now you think just by calling it a "Service Charge" after the ban came into effect, that people dont realise what your up to? You must think were all stupid. Anyhow, fairwell. And goodbye.
________________________________________
Added comments: Hungry house decided to flag this review as incomplete. I think I was quite clear in that I used this company for many years along side just-eat, and I was happy with hungry houses service up until the two companies merged and decided to rip off all customers with the 50p service charge. For this reason alone I have now closed both accounts, and shifted my business direct to the restaurants themselves. I only decided to leave after I realised hungry house had started charging the service charge after I placed an order with them on the date I wrote this review.
Here is a comparison of orders with the same restaurant, one shortly after the law change, and then when the new policy change came in to effect.
Order: #87053937 (16th January 2018) - Shortly after Law was Changed, No service charge
Order Subtotal £7.10
Delivery Fee £1.00
You pay £8.10
Order: #72168132 (9th February 2018) - New Policy Change, New Service Charge
Order Subtotal £7.00
Service Charge £0.50
Delivery Fee £1.00
You pay £8.50
The whole point about the change in legislation was that companies were no longer allowed to charge a fee to process card payments. Therefore, if a company changes their policy and decides to re-brand it as a service charge, charging all their customers a fee. Either on or shortly after the law changes, then it can be reasonably said that the company has simply decided to keep charging the fee but has disguised it as something else in order to circumvent the law. If a customer then goes on to disagree with a policy change a company makes, and it's glaringly obvious the reason why. Then the customer then decides to leave the company and leave a review to that effect. Then that is within the rights of the individual to pass along their experience to others. I hope this clarifies matters. Bottom line is, the company charged 50p to process card payments, when the law changed they started charging all customers 50p, I don't think the company can continue to play innocent when it's so glaringly obvious that the policy change was prompted by the law change. Which I totally disagree with. Sincerely, Graham.
9 februari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi Graham,
We're sorry for the frustration caused by the new service charge that we've implemented. We always ensure that our service complies with U.K. law, and have therefore removed the online payment surcharge from our platform.
As we're always aiming to deliver the best takeaway experience for our customers, we have now fairly implemented a service charge to all orders regardless of the payment method. This allows us to continue to update our service and product, and better support our customers.
We're sad to read that you have deleted your account with us, but we'd be happy to assist you further by directing any queries you may have to socialmedia@hungryhouse.co.uk.
Thank you for your feedback,
from your hungryhouse social media team.
I placed an order online
I placed an order online, simples!
Order not fowarded to restuarant, school boy error, won't be using you again! #justeat
8 februari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi Ian.
Apologies that your order didn't seem to go through as expected. We'd like the opportunity to look into exactly what happened here, as we've not been experiencing any processing problems so it may be a standalone issue,
If you could email us your order reference number to socialmedia@hungryhouse.co.uk, we'll get back to you as soon as we can.
Kind Regards,
your hungryhouse social media team
Fraudulent transaction from my Paypal account
My paypal account details were stolen and used to place an order with Hungry House. I immediately contacted customer services when receiving a transaction receipt and they were next to useless.
Their system didn't flag up this fraudulent order despite there being glaring red flags - delivery was apparently to a block of flats and the instructions "text on arrival" so just about anyone could have collected the order. Their system also said the address that the order was supposed to go to was verified as my paypal address - absolute rubbish. The address on my Paypal is nowhere near the address where delivery was sent to - it is in a totally different part of the country. Surely their system should red flag orders like this.
They told me I had to open a dispute with Paypal to recover my stolen money - I have opened a dispute and it is now waiting for Hungry House to supply requested information. I am £33.80 out of pocket now because their system seems to allow fraudulent orders to be placed.
5 februari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
UPDATE:
Hi again Martin,
I have been in touch with our Accounts team to follow up on the status of your refund via PayPal, and they have informed me that it is being reviewed on PayPal's end currently. We have not been requested for any further information preventing this from being processed, once they have completed reviewing your case they will contact you directly with the outcome. If you have any specific questions relating to our fraud prevention, you can contact our Fraud team on: enquiries@hungryhouse.co.uk who would be able to help. I hope that this issue is resolved for you as soon as possible, and also that you have a fantastic rest of your week!
Hi Martin,
I am so sorry to hear that your PayPal account was compromised and that you didn't feel my colleague was helpful when you contacted, I can completely understand how unnerving and worrying it can be when this kind of thing happens, and of course will do my best to get to the bottom of it for you. However I have been trying to find the transaction in our system but we would like to check, would you be able to send the email address you use with PayPal? Just so we can make sure this refund is sorted for you and investigate into this further.
Our email address is socialmedia@hungryhouse.co.uk
Kind Regards
Your hungryhouse social media team
Switched to hungryhouse cos of rip of …
Switched to hungryhouse cos of rip of service charge on just eat and now hungry house are doing it! I will not pay to order and pay cash when they are already taking money from the take away! App deleted! Will ring take aways direct from now on.
4 februari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi Kyle
Sorry to hear that this added service charge has put you off using hungryhouse in the future,
Applying the charge equally across the customer base, ensures fairness for all not matter what the payment method is. The charge simply means that along with our restaurant partners, we can continue to deliver the best possible takeaway experience.
Restaurants are able to absorb this charge themselves so if you wish, please drop us an email to socialmedia@hungryhouse.co.uk letting us know the name and address of your local. We can have a chat with them and see if they would be able to make this change on their account?
Thank you for your feedback
From hungryhouse social media team
I have used hungryhouse a few times but …
I have used hungryhouse a few times but the app will now be deleted
1. When ordering state delivery time which always changes once payment made
2. Alterations to order via the note system does not work - restaurant/takeaways need to be shown how to read the orders
3. I was delivered incorrectly and late and then I was bounced between customer service and the restaurant- that’s not how I expect to spend my evening
Order direct do not use hungryhouse. Customer service is substandard, the charge fees all over the place
3 februari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi Nutan
Very sorry to hear that you have been having issues when placing orders through hungryhouse,
We do give restaurants the opportunity once the order has been placed to change the order time, this is just in case something is going on in the restaurant or likely what can happen on the weekend they were very busy. As this is not the experience we want you to have it is something we do monitor and changes can be made to the amount of time they take for orders so you are more aware when placing your order.
I know it can be so frustrating when your order arrives wrong! We do try to speak with the restaurant to see if we can make sure the correct items are delivered or at least try to work something out for you for the experience.
I would like to have a look into this, if you could just email us your order reference number plus what was incorrect with your order to socialmedia@hungryhouse.co.uk and we should be able to get this sorted for you.
Kind Regards
From the hungryhouse social media team
hungryhouse is charging 50p for service …
hungryhouse is charging 50p for service now . no card payment charge but now service charge . don't order from them call direct to the restaurant and ask for something free .
3 februari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi there Mohammed,
Thanks for getting in touch with your feedback regarding the service charge that was recently implemented on all hungryhouse orders.
The service charge is applied fairly on all orders, regardless of the payment method use. This is to ensure that we can continue improving our service and delivering the best takeaway experience to our customers, fairly applied to the order of every user.
As the restaurant are able to opt out of this charge on orders with their restaurant, and cover it themselves, I'd be happy to contact one of your local restaurants to see if they are willing to do this? If you can send the location and name of the restaurant we can give them a call and see what can be done.
Thanks for taking the time to leave a review!
From, the hungryhouse social media team
App deleted. Rip off surcharge
Generally good. But won’t use them anymore now they’ve introduced the rip off 50p stealth charge on the back of card payment charges being made illegal.
I only use two take aways, so will phone them direct from now on.
App deleted.
2 februari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi there Peter,
I'm sorry to hear that the service charge to use the hungryhouse service has dissuaded you from using us in the future.
The charge has been implemented fairly across all order payment methods in order to keep in line with legislation regarding card payment surcharges, and so that we can continue to deliver an excellent service to our customers.
Restaurants are able to absorb this charge themselves so if you wish, please drop us an email to socialmedia@hungryhouse.co.uk letting us know the name and location of your 2 favourite places to order from. We can have a chat with them and see if they would be able to make this change on their account?
Thanks for your feedback!
From, hungryhouse
Terrible service
Terrible service. Cold food delivered. When I complained they say they can’t refund unless I return the cold food. I’d thrown it in the bin. I asked what else can you do then. Their ONLY option was to say “complete a review”. That was just copy and paste text. I said what can you do, what’s the point of the customer service. They said they can do nothing. Deleted the app.
31 januari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi Ian
Very sorry to hear you had issues with an order! We do expect our restaurants to be held to a higher standard then this,
As the goods are provided by the restaurant, we do need their consent to refund anything. Of course in extreme food quality cases, we are able to intervene and provide compensation, I would like to have another look into this if you cloud just send your order details to socialmedia@hungryhouse.co.uk
Kind Regards
Emma
Paid, cancelled, now 3-5 days for refund!
Ordered dinner knowing that the estimated delivery time would be an hour. Once the order had been paid for and accepted, the estimated delivery time changed to to 1 hour 35 minutes. That was not acceptable. I phoned and cancelled the order which all went fine but now i have to wait 3-5 days for the money to be put back into my account. This is really not acceptable
. 1. The delivery time should not change after the order has been placed
2. the refund should be instant. if you can take the cash instantly, you should give it back instantly. I shouldn't be out of pocket for 3-5 days because you changed our contract on delivery !
28 januari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi
I'm really sorry to hear the issues you had when trying to place your order! The delivery time is something that the restaurant can change, normally just in case they are busy or something else is going on. It is something we do monitor especially if they continue to change the target times of orders we have a department that will speak with them and it definitely has a large effect on there place on the platform.
The payment is taken when the order is placed to make sure there are funds available in the customers account to pay for the order. If its then cancelled or declined and you are a hungryhouse member, the money goes into your hungryhouse account balance until 3am so that you can place another order with the same funds. If you do not place another order it is then up to the process time of your bank (3-5 days) or PayPal (Normally 24-48 hours)
Very sorry for the inconvenience this has caused!
Kind Regards
Emma
Worst customer service experience.
Worst customer service experience.
I placed an order in mid-December which arrived two and a half hours late. I complained using the Resolver website the very next day and requested a full refund, hoping for at least a refund of sorts. I have chased them constantly since, having heard little in return. Today I chase this up again with Hungry House as my case with Resolver had been "escalated" to the highest point, and there has still been no resolution or offer of a refund. A representative from Hungry House today tells me I did not complain early enough and the best they can offer me is £5 credit?! I complained the day after this happened and have sent around 6 emails on the case since. Shambolic.
£30 down the drain, late food, crap food, and an appalling customer service team that seems to hope that in acting as incompetently as possible, the rightfully disgruntled and ripped off customer will cease complaining and Hungry House will still cash in.
24 januari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi Melanie
Really sorry to hear that you had issues with an order, especially taking so long to get this sorted for you! That is not what we expect from our partner restaurants when you order,
I would like to have another look into this for you if you would be able to send over your order details to socialmedia@hungryhouse.co.uk.
Kind Regards,
Emma
Tried to order a Chinese takeaway
Tried to order a Chinese takeaway, thought I had placed my order, waited an hour and a half, then rang the restaurant who said they had not received my order. I was about to order over the phone but they hung up on me. I rang Hungry House only to be told that the website had probably crashed as that has been happening a lot recently. Very helpful. Will never be using the website again.
23 januari 2018
Review zonder uitnodiging
Antwoord van hungryhouse
Hi Maria
I'm really sorry to hear of the issues you had when trying to order! It may have been a system issue and would be happy to take another look into this.
Would you be able to let us know what happened and your email address with hungryhouse to check this?
We are always looking into new ways to make the site better and easily accessible.
Just send us an email to socialmedia@hungryhouse.co.uk
Kind Regards
Emma,
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