Very friendly service, accurate cross over of a Mahle filter, almost non existent in NA, billing was flawless and shipping from USA to Canada via our FedEx account was flawless and 3 days into our han... Toon meer
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Took months to get the products. When I called got some bogus excuse, products showed in stock on site. Horrible cx experience, horrible overall experience
I bought from this company before, quite a few years back. They had a record of what I use on the filter cart for hydraulic oil. I ordered 6 filters and they arrived faster than I thought they migh... Toon meer
Bedrijf heeft geantwoord
Excellent service after I had mistakenly ordered the wrong filters. I got a RMA by email after I called on the phone (they answered right away). I reordered the correct filters and they arrived in a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 200 thousand cross references Hydrafil.com - The Only Way To Buy Hydraulic Filters.
Free UPS Shipping
Free Returns - No Re-Stocking Fees
We fully guarantee all of our American made products, and back them with 12 months, free returns, and no restocking fees
Contactgegevens
1400 Rankin Drive, 48083, Troy, Verenigde Staten
- +1 (313) 915-4120
- sales@hydrafil.com
- hydrafil.com
4,1
Goed
177 reviews
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Truly kind and helpful staff
Truly kind and helpful staff, I just wish it worked out for us. I was in need of a new hydraulic fluid filter for our saw and ordered the same part number as the one we currently had. The first one was too long, but Matt was helpful and shipped out a replacement order for the correct length. Our shop manager came up to me a few days later and said the top was different than the one we had. I had emailed Matt about it and he was very helpful. Turned out I had ordered the wrong one based on just the part number. He quickly sent me a return label and issued a refund in a timely manor. I just wish this worked out for us, because I was very happy with the response time and the helpful staff.
Our loss is someone else's gain. Thank you again for all of your help with my order.
8 maart 2022
With all of the challenges in the…
With all of the challenges in the supply chain we really appreciate you manufacturing filters in a timely manner! Great communication and automated shipping information.
Regards,
Brandon
14 februari 2022
Items arrived earlier than expected
Items arrived earlier than expected, great communication and a friendly service. Thanks!!
31 januari 2022
Antwoord van Hydrafil Filtration Products
Steve, thank you for the order and for taking the time to leave a review.
THANK YOU
I am thankful to their quick response and service.. and recommended thefilter I needed... And shipped it to me right away.. price was good.. I change vendor I am staying with this company.. made me feel safe and good..thank you
James Clark
18 januari 2022
Great company to do business with
Great company to do business with, quality products and good prices.
12 januari 2022
Antwoord van Hydrafil Filtration Products
Dan, thanks for taking the time to leave a review! Glad we got your order squared away.
I bought from this company before
I bought from this company before, quite a few years back. They had a record of what I use on the filter cart for hydraulic oil. I ordered 6 filters and they arrived faster than I thought they might. 3 micron used for injection machine oil tank filling after clean out.
Price is up slightly from prior order, but it has been a while. Will buy here again. No negative issues.
22 december 2021
Antwoord van Hydrafil Filtration Products
Jay, we appreciate you leaving this review. Let us know if there is anything else we can help with.
website was easy to navigate
website was easy to navigate, found the filters I was looking for right away and ordering could not have been easier.
8 december 2021
Antwoord van Hydrafil Filtration Products
Thanks for taking the time to leave a review. We really do appreciate it! Looks like your order should be delivered Friday 12/10.
Invoice name in personal name ( not in…
Invoice name in personal name ( not in company name) phone no is incorrect and UPS is not able to reach us
However shipment is hold on costoms more then 7 day due to wrong documentaion in original invoice.
30 november 2021
Antwoord van Hydrafil Filtration Products
We apologize for the incorrect information that was accidently put on your custom invoice. As per our discussion we have refunded you your international shipping charge. We have also updated your customer profile in our system so that all future orders will have the correct information. Thank you being a valued customer throughout the years.
Prompt delivery.
10 oktober 2021
I have not received the product as it…
I have not received the product as it was hung up at customs with the incorrect information
22 september 2021
Antwoord van Hydrafil Filtration Products
I do apologize if something was filled out incorrectly in regards to your shipping information. We ship numerous packages daily and can not monitor all of them. We were not contacted and made aware of any shipping issues. I assure you if we would have been contacted we would have taken the appropriate steps to remedy the customs issue.
Sales Team
Hydrafil Filtration Products
The experience to date has been great
The experience to date has been great, just as it was when I last purchased the Filters. Unfortunately, I am currently in lockdown here in Auckland New Zealand and Covid has messed with deliveries which is not a problem for you.
However, the process of ordering, confirming and despatch has been very quick and seamless.
Much appreciated.
6 september 2021
Antwoord van Hydrafil Filtration Products
Hello Todd,
I apologize that you feel that way. You placed your order on June 11th. The filters you ordered were not in stock and were made to order. The order shipped 13 business days after the ordered was placed. Our advertised Lead Times are 10-14 Business Days for non stock items. We shipped the order according to the level of shipping you purchased at the time of checkout. At the same time DHL and UPS international shipping which have Guaranteed transit times to Australia of 3-5 days were offered. You choose "USPS First Class Mail" which deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Your tracking information currently shows that your package departed from Hong Kong on July 15th and is currently in transit to the destination. To help this from happening to other customers we have since removed USPS as an option for international shipping and only allow DHL or UPS. I do apologize again for how long it is taking and hopefully your filters will arrive soon.
decent delivery time.
9 juni 2021
Antwoord van Hydrafil Filtration Products
Thank you for taking the time to leave a review. We appreciate it!
Hydrafil Team.
Everything is fine
Everything is fine. Order came in as ordered. Online ordering was easy.
19 mei 2021
Antwoord van Hydrafil Filtration Products
Don,
Thank you for taking the time to leave a review. We appreciate it!
Hydrafil Team.
great web site and fast service.
29 april 2021
Antwoord van Hydrafil Filtration Products
Ken,
Glad you like the new web site and thanks for taking the time for leaving a review!
Hydrafil team!
Excellent Product and Customer Service!!
27 april 2021
Antwoord van Hydrafil Filtration Products
Michelle,
Thank you for taking the time to leave a review. We really do appreciate it. Hopefully we can help again in the future.
Hydrafil Team.
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