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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

On my second order in 30 days, very impressed with cleaning equipment and liquids the spray bottles keeps you fit. With my second order I had an item missing to what I ordered. Opened the box a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I bought the prewash and foam bundle with two spray bottles. Spray bottles are poor quality compared to other similar priced units from halfords etc. Spray is inconsistent and require a lot if pum... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent service, ordered the V2 bundle and found the precast and foam work perfectly. Unfortunately one of the bottles sent didn’t hold pressure, Hydrouk replaced the faulty item without any hassle... Toon meer

Beoordeeld met 5 van de 5 sterren

Great customer service. I had an issue with delivery where DPD delivered a damaged parcel with missing products. Harry responded within minutes and sorted the replacement. Everyone knows things go wro... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Auto-accessoire winkel

Geschreven door het bedrijf

HYDRO UK is the future of car care. Manufacturing products in the UK to bring you the very best formulas while also creating a community.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,9

Alle reviews

(4.341)

2.420 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great service

Great service, had a issue with one of the jet nozzle, and replaced it straight away and shipped out same day

15 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Tony, thanks so much for your great review! 😊 We’re glad we could get the issue with your jet nozzle sorted quickly and get the replacement shipped out the same day. We really appreciate your support! Hannah@Hydro😊

Beoordeeld met 5 van de 5 sterren

Great Crud remover.

Short delivery for the product to arrive. Used the pre foam, and then the wash. Great stuff for removing the crud from the bike. Will be ordering more.

14 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hey! Thanks so much for your great review! 😊 We’re delighted to hear your order arrived quickly and that the pre-foam and wash worked so well on your bike. Thanks for your support, and we look forward to your next order! Hannah@Hydro😊

Beoordeeld met 5 van de 5 sterren

So pleased with the Hydro Products

So pleased with the Hydro pre-wash (tfr) and Snow Foam spray dispensers, so much easier than getting the pressure washer out even the cars need cleaning. Products are so effective and arrived quickly with great communications & feedback regarding tracking & delivery. Would definitely recommend!!

1 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Neil, thanks so much for your great review! 😊 We’re delighted to hear your order arrived quickly and that the pre-foam and wash worked so well on your bike. Thanks for your support, and we look forward to your next order! Hannah@Hydro😊

Beoordeeld met 5 van de 5 sterren

Needed to clarify something

Needed to clarify something, sent an email and within minutes, Harry got back to me with the answers, great company with a quick response time. Cannot wait to try out my purchase.

14 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Robin, thanks so much for your lovely review! 😊 We’re glad Harry was able to answer your questions so quickly. We pride ourselves on providing great customer service and really appreciate your support. We hope you love your purchase and look forward to hearing how you get on with it! Hannah@Hydro 😊

Beoordeeld met 5 van de 5 sterren

Extemely fast and good customer service to technical issue

I ordered a package with pre rinse, snow foam and two Spray bottles. All arrived quickly. Om testing the spray bottles I found that they would not build pressure. I emailed and got an instant respionse back asking for further information. It turned out thet the measuring cup in the filler cap needs to be screwed tight. Problem solved -0 good and genuine customer service response and good products.

1 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Michael, thanks so much for your fantastic review! 😊 We’re pleased to hear your order arrived quickly and that we could get the spray bottle issue sorted for you. We always aim to provide helpful, genuine customer service, so it’s great to hear this came across. Enjoy your products, and thanks again for your support! Hannah@Hydro 😊

Beoordeeld met 5 van de 5 sterren

Excellent after sales,had a leaky…

Excellent after sales,had a leaky bottle.Replacement sent straight away

14 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Trudy, thanks so much for your lovely review! 😊 We’re sorry to hear you had an issue with the bottle, but we’re glad we could get a replacement sent out quickly. We really appreciate your support! Hannah@Hydro

Beoordeeld met 2 van de 5 sterren

Not worth the money

Product looks and smells the part but I found I was having to constantly pump the bottle to get the car covered, I did exactly what they say and then had to wash the car with a sponge as it was still dirty which is defeating the object.

10 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Scott, thank you for your feedback!

Yes, our bottles are pressurised spray bottles, so they will need to be repressurised more than once to cover the whole car — this is completely normal.

If you’ve purchased our PRE wash products, you may sometimes still need to contact wash with a wash mitt to remove any remaining dirt. This can depend on how dirty the vehicle is, as pre-wash is designed to loosen and lift dirt before the contact wash stage, rather than replace it entirely.

Thank you, Hydro UK Customer Support

Beoordeeld met 5 van de 5 sterren

I placed my order

I placed my order, and it arrived the next day. I have used different snow foams before, but this one I was really impressed with; where the others left streaks, this one, much to my surprise, left hardly any. I will be purchasing from Hydrouk again.

4 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi David, thank you so much for your lovely feedback! 💙 We’re delighted to hear you were impressed with our snow foam and that your order arrived so quickly! 🚗✨ We really appreciate your support and look forward to welcoming you back to Hydro UK for your next order! Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

Spray bottle not working

I had an issue with one of the spray bottles not able to build up pressure after a quick video explaining the problem and some questions a new spray bottle order was issued and I look forward to receiving it!
A quick reply from the vendor and a quicker resolution to my problem!!
First class!!!

12 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Jason, thank you so much for your fantastic feedback! 💙 We’re really pleased we could get this sorted quickly for you. We pride ourselves on providing great customer service, so it’s lovely to hear you had a positive experience. We hope your replacement spray bottle arrives soon and you can get back to enjoying your Hydro products! Thanks again for your support! Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

Highly recommend this company

Highly recommend this company! Excellent products,husband delighted he has found products that he loves using on his car,super quick deliverys and great customer service too!

12 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Diane, thank you so much for your lovely feedback! We’re delighted to hear that your husband loves our products and that you’ve been happy with our delivery service and customer support. We really appreciate your recommendation and support! 😊 Hannah@Hydro

Beoordeeld met 1 van de 5 sterren

I only wish I had checked this company out more first…

I only wish I had done some digging first on this company and their products before having bought one of their bundles from a social media link I saw.

It seems they change their minds very frequently on what bundles are on their website, versus what they want to send you. They then enjoy gaslighting customers into the belief that the offer you bought, was never available even when you prove it to them that it was.

I haven't even tried the products as yet because of a lack of what they should have sent me (however honest online videos, and demonstrations, do show very inferior washer bottles that leak, and products which do not work as well in real life - compared to their own marketing spiel).

Their idea of customer service seems to be to start you off with Adam, who will then gladly you pass you around the office to Harry, and onwards…….

Hopefully more people will check social media reviews and online demos first, before committing and making a better informed choice to purchase similar packages elsewhere.

2 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi! We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Please email us at satisfaction@hydrouk.co so we can look into this further and ensure you have received the correct products as per your order. We’d welcome the opportunity to review this for you and help resolve any issues. Hydro UK Customer Support

Beoordeeld met 5 van de 5 sterren

Great products

I have only been using the products a couple of months and I am very impressed with how great they work on cleaning my car and have recommended them to many of my friends

4 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Martin, thank you so much for your lovely feedback! We’re delighted to hear that you’re impressed with our products and the results you’re getting on your car. It means a lot that you’ve been recommending us to your friends. We really appreciate your support! 😊 Hannah@Hydro

Beoordeeld met 1 van de 5 sterren

Avoid Hydro V2

Avoid Hydro V2 – Appalling Reliability and Disappointing Customer Service
I purchased the Hydro V2 spray guns for pre-washing cars and applying snow foam, expecting them to be decent products that would last more than a handful of uses. Unfortunately, both failed within just six uses. That is simply unacceptable for products intended for regular car cleaning.
What made the experience even worse was Hydro’s response when I contacted them. Rather than taking responsibility for products that had failed after such limited use, I was initially fobbed off with the excuse that they were outside the guarantee period.
Apparently, the fact that both products had failed after barely being used was not enough to warrant a reasonable response. I had to push the matter further and remind Hydro of my rights under the Consumer Rights Act 2015 before they finally took action.
The fact that I had to resort to quoting consumer legislation just to get the matter addressed speaks volumes about my experience of their customer service. A company that has confidence in the quality of its products should be willing to deal with premature failures fairly and professionally, rather than making customers fight for a resolution.
I am thoroughly disappointed with both the reliability of the Hydro V2 spray guns and the way my complaint was initially handled. Two products failing within six uses is bad enough; having to fight for a fair response makes the experience considerably worse.
Would I buy Hydro products again? Absolutely not. Would I recommend them to others? No.
There are plenty of car-cleaning products on the market, and in my experience, Hydro V2 is not worth the disappointment or the hassle of dealing with the company when something goes wrong.
My advice: save yourself the frustration and look elsewhere.

12 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Graham, thank you for your feedback. We’re sorry to hear that you’ve had a negative experience with our products and service. I can see that our team has since resolved this for you. Please email us at satisfaction@hydrouk.co so we can look into your review further and better understand your experience. We appreciate you bringing this to our attention. Hydro UK Customer Support

Beoordeeld met 1 van de 5 sterren

Disappointing product.

Disappointing product.

The spray bottle broke after only six uses in ten months, and the company wouldn't provide a replacement.
It also failed to remove even slightly dried mud, despite the claims. There are much better alternatives out there, so I'd steer clear of Hydro

12 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Charlie, thank you for your feedback. We’re sorry to hear that you’re disappointed with your experience. As the product was outside of its warranty period, we were unable to offer a replacement. However, I can see that our team provided an alternative solution and a discount as a goodwill gesture. We’re sorry that the product did not meet your expectations and appreciate you taking the time to share your experience. Hydro UK Customer Support

Beoordeeld met 5 van de 5 sterren

Dealing with Hydrouk has been first…

Dealing with Hydrouk has been first class, their staff have all been very helpful, their products arrived very quickly. The first time I used them I was very impressed indeed and the finish they left on my car is great. I have no hesitation in recommending them and their products, all in all an excellent company with excellent products.

12 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Alan, thank you so much for your fantastic feedback! We’re delighted to hear that you’ve been impressed with our products, the results on your car, and the service provided by our team. It’s great to know everything arrived quickly and that you’re happy with the finish. We really appreciate your recommendation and support! 😊 Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

Lots off product to choose from

Lots off product to choose from easy to order brilliant spray bottles does a brilliant job on my car 👍

10 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Jason, thank you for your great feedback! 😊 We’re glad you’re enjoying our products and finding our spray bottles easy to use. We really appreciate your support and hope you continue to enjoy getting your car looking its best! 👍 Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

One of the best cleaning products I’ve…

One of the best cleaning products I’ve used and 100% recommend it

11 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Jordan, thank you so much for your fantastic feedback! 😊 We’re delighted to hear you’re loving our products and really appreciate your recommendation and support! Hannah@Hydro

Beoordeeld met 1 van de 5 sterren

Rubbish

Wll make the car smell nice. In there videos its wet mud that comes off. Actual dried dust and car hasn't been washed in a couple of weeks it doesnt touch. Not worth getting as the only thing it takes off is what comes off with a hose down anyway. Even the alloy cleaner i got free with it. Was rubbish will go back to safe guard I think much better.

10 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Mike, we’re sorry to hear that you’ve been disappointed with the products and that they haven’t delivered the results you were expecting.

There can be a number of factors that affect cleaning performance, including the type of dirt, how long it has been on the vehicle, and the way the products are applied. We’d really appreciate the opportunity to look into this further and help find a solution.

Please email us at hello@hydrouk.co, and our team will be happy to assist you further. Hydro UK Customer Support

Beoordeeld met 5 van de 5 sterren

Original order was returned to hydro…

Original order was returned to hydro but no reason why. Sent massage and Adam replied well passed normal working hours explaining damaged package and would arrange new delivery. Very Impressed by the service and pleased with the products.

17 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Jim, thank you so much for your lovely feedback! We’re sorry your original order was returned unexpectedly, but we’re delighted Adam was able to help and get a new delivery arranged. We really appreciate your kind words and are so pleased you’re happy with our products. Thanks again for your support! Hannah@Hydro :)

Beoordeeld met 1 van de 5 sterren

Absolutely rubbish

Absolutely rubbish, do not waste your money on this as it does not work at all, I will be asking for a refund as the videos and marketing show it working so easy!!! All lies don’t waste your hard earned cash, sponge and soap works so much better

10 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Simon, we’re sorry to hear that you’ve been disappointed with the products and that they haven’t delivered the results you were expecting.

There can be a number of factors that affect cleaning performance, including the type of dirt, how long it has been on the vehicle, and the way the products are applied. We’d really appreciate the opportunity to look into this further and help find a solution.

Please email us at hello@hydrouk.co, and our team will be happy to assist you further. Hydro UK Customer Support

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