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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

On my second order in 30 days, very impressed with cleaning equipment and liquids the spray bottles keeps you fit. With my second order I had an item missing to what I ordered. Opened the box a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I bought the prewash and foam bundle with two spray bottles. Spray bottles are poor quality compared to other similar priced units from halfords etc. Spray is inconsistent and require a lot if pum... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent service, ordered the V2 bundle and found the precast and foam work perfectly. Unfortunately one of the bottles sent didn’t hold pressure, Hydrouk replaced the faulty item without any hassle... Toon meer

Beoordeeld met 5 van de 5 sterren

Great customer service. I had an issue with delivery where DPD delivered a damaged parcel with missing products. Harry responded within minutes and sorted the replacement. Everyone knows things go wro... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Auto-accessoire winkel

Geschreven door het bedrijf

HYDRO UK is the future of car care. Manufacturing products in the UK to bring you the very best formulas while also creating a community.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,9

Alle reviews

(4.341)

2.420 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, a little hick up with some of the stuff I ordered but Adam was straight on it and sorted with no stress, I would definitely order from this company again

9 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Richard, thank you for your fantastic feedback! We’re sorry there was a little hiccup with your order, but we’re glad Adam was able to get everything sorted quickly and hassle-free. We really appreciate your support and look forward to seeing you order from us again! Hannah@Hydro :)

Beoordeeld met 4 van de 5 sterren

Impressed with their customer support

Very impressed with their customer support - was helped out by Harry and Adam when I reached out about some damage on my order - it was fixed by a new spray bottle part sent out the very next day.

The kit looks to be good quality, the consumables also good. The main irritation I have is the company is extremely persistent with their emails and follow-up marketing. Sometimes I just want to buy a thing without getting bombarded by daily emails from then on. Now that I've unsubscribed from communications I'm a happy customer and will buy from them again.

8 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Steve, thank you so much for your lovely feedback! We’re glad Harry and Adam were able to resolve the issue quickly and that you’re happy with your kit.

We also appreciate your feedback regarding our marketing emails and will take this on board.

Thanks again for your support, and we look forward to serving you again! Hydro UK Customer Support

Beoordeeld met 5 van de 5 sterren

Sceptical at first, but......

I decided to give Hydro products a try as my car was filthy because of the hosepipe ban. I used the Pre-wash followed by snow-foam, and then shampoo with a wash mitt. I rinsed with a watering can, dried the car and used detail. The result, one very shiny car. I then used Interior to clean up the cabin and this works really well too. The Hydro products are definitely the best that I have used and I will definitely buy again.

26 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Robert, thank you so much for such a fantastic review! 💙 We’re delighted to hear that Hydro has helped you get your car looking shiny again, even with the hosepipe ban! It’s great to know you’re loving the Pre-wash, Snow Foam, Shampoo, Detail and Interior. We really appreciate you giving our products a try and are thrilled to hear they’ve impressed you so much. Thanks for your support, and we look forward to your next order! Hannah@Hydro :)

Beoordeeld met 5 van de 5 sterren

Quality products and great service from…

Quality products and great service from the Hydro Team

1 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi David, thank you so much for your lovely feedback! 💙 We’re delighted to hear you’re happy with the quality of our products and the service from our team. We really appreciate your support and hope to see you again soon! 🚗✨ Hannah@Hydro

Beoordeeld met 4 van de 5 sterren

Pre-wash, snow foam and shampoo

Purchased the pre-wash, snow foam, shampoo and 2 spray bottles.
Easy to spray on with good breakdown of dirt and shampoo was good for a Ceramic coated car.
Recommended products.

1 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Faz, thanks so much for taking the time to leave us with this 5* review! We appreciate all the support and so glad to hear you are enjoying the products! Thank you for choosing Hydro! :) Hannah@Hydro

Beoordeeld met 2 van de 5 sterren

Cheap and Nasty Bottles

I ordered the full kit after trying other systems, the pump is the best yet but still needs to be pressurized too regularly.
The bottles the washing things come in are cheap and nasty, the pink one sprang a leak from a tiny hole when sat in a line with the other 3 bottles? Some days after it was half empty when I found it late at night. I picked it up and turned it over, it had not been opened, but next morning the bottle was empty, obviously had leaked out of the top.
Harry wanted me to send a video, of an empty bottle??
No-one is believed when you order things online and things go wrong. So I can`t send video but the same lines are sent back via email. So no replacement? So I will vote with my feet and buy local from now on, Halfords, other stores are available, may not be the cheapest, but the packaging is better than Hydro`s. and my discount card helps the cost. So Hydro please don`t send more marketing emails to me. Thank You
So after this was released they ignored my wishes and still sent marketing emails which were deleted.
Please follow my wishes Thank you

10 augustus 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hey! We’re sorry to hear about the issues you’ve experienced with your bottle and the frustration this has caused.

Our team may request photos or videos to help investigate and resolve issues, but we understand this isn’t always possible. Please continue to liaise with our customer support team, and we’ll do our best to find a suitable solution. Hydro UK Customer Support

Beoordeeld met 5 van de 5 sterren

Great products and great customer…

Great products and great customer service. One of the products was faulty and the team at Hydro were amazing at solving the issue promptly.

1 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Luis, thank you so much for your lovely feedback! We’re really glad to hear you’re happy with our products and that our team was able to resolve the issue promptly. We really appreciate your support! 😊 Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

Had a problem with my delivery,messaged…

Had a problem with my delivery,messaged customer service,explained problem with Adam.Problem sorted.
Great response. Thanks Adam.

7 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Michael, thank you so much for your lovely feedback! We’re really glad to hear you’re happy with our products and that our team was able to resolve the issue promptly. We really appreciate your support! 😊 Hannah@Hydro

Beoordeeld met 1 van de 5 sterren

Purchased Hydro products and the spray…

Purchased Hydro products and the spray bottles are terrible. Constant pumping when trying to cover the entire car - the pre and snow foam do not get rid of dirt using their required amounts. I would suggest spending your money elsewhere on a product that actually cleans your car, not make it worse.

8 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Luke, we’re so sorry to hear that you’ve been disappointed with your experience using our products.

We’d really appreciate the opportunity to look into this and help resolve any issues you’ve experienced. Please email our team at hello@hydrouk.co, and we’ll be happy to assist you further.

Thank you for your feedback, and we hope we can put things right for you. Hydro UK Customer Support

Beoordeeld met 2 van de 5 sterren

I bought I starter bundle with two pump…

I bought I starter bundle with two pump bottles, pre, snow, shampoo, a mitt and drying towel. Towel and Mitt are great, towel was super absorbent and cleared the entire car of water, Mitt also good for the wash phase.
Neither of the bottles held their pressure, one was set up for Pre the other for foam, I found myself pumping it as I went, pretty ineffective and nothing like how shown in the advertising. Pre and Foam also removed very little if any dirt. Overall very disappointing.

7 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Stuart, we’re really sorry to hear you’ve had issues with the spray bottles and that your overall experience hasn’t met expectations.

We appreciate you taking the time to share your feedback, and we’d love the opportunity to look into this further and help. Please send our customer support team a message at hello@hydrouk.co, and we’ll be more than happy to assist you.

Thanks again for your feedback, and we hope we can get this sorted for you. Hydro UK Customer Support

Beoordeeld met 5 van de 5 sterren

Great product

Great product , as a caravan user I can honestly say it’s without doubt the best product I’ve used and having to clean my caravan on a storage yard means the Hydro spray bottles offer an awsome alternative to a jet wash cleaner to apply soap and paint gloss and protective coatings , I always would add Jordan helped me when misplaced my foamer valve and sent one next day FOC I can’t that you enough 100% customer care too

7 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Ken, thank you so much for your fantastic review! 😊 We’re delighted to hear how well Hydro works for keeping your caravan clean, especially when you’re on a storage yard. Thanks again for your support and for choosing Hydro! Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

Excellent customer service!

Excellent customer service!
I initially thought I had ordered the larger bundle, but after contacting HydroUK, Harry was absolutely fantastic. He was really helpful, friendly and quick to clarify everything, and even arranged for the extra spray bottle to be sent out. Great product and, more importantly, excellent customer service. I will definitely recommend HydroUK to all the caravan residents at my park!

6 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Rosie, thank you so much for your lovely review! 😊 We’re delighted to hear that Harry was able to help and get everything sorted for you. We’ll be sure to pass your kind words on to him! It means a lot to us that you’d recommend HydroUK to the other caravan residents at your park. Thanks again for your support! Hannah@Hydro

Beoordeeld met 1 van de 5 sterren

Spray bottle was faulty emailed and…

Spray bottle was faulty emailed and commented on social media posts have been completely Ignored

10 juni 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hey! Could you please provide us with the email address you used to contact us? We’ll look into this further and do our best to get this resolved for you. Thank you for bringing this to our attention. Thank you, Hydro UK Customer Support

Beoordeeld met 5 van de 5 sterren

Great product with a good pattern of…

Great product with a good pattern of spray and powerful. Easy to use and customer service is excellent with great communication.

7 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Matthew, thank you so much for your lovely review! 😊 We’re thrilled to hear you’re happy with the spray pattern, power and ease of use, and that our customer service team has provided excellent communication. We really appreciate your support and hope you continue enjoying your Hydro products! Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

Great Product

Quick delivery once I’d actually got around to ordering. Will soon be getting refills too. This was so great to use during the recent UK hosepipe ban. I used the pre wash followed by the foam wash, quick wipe with a sponge and then rinse off with a few buckets of water. Result was brilliant.

4 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Marie, thank you so much for your great review! 😊 We’re delighted to hear your order arrived quickly and that you got such brilliant results, especially during the UK hosepipe ban! It’s great to know Hydro has helped make washing your car easier while saving water. We really appreciate your support and look forward to helping you with your refills soon! Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

Ive had 3 lots of washing/Detailing…

Ive had 3 lots of washing/Detailing products now and cant fault them, Yes you can buy different brands that might do a similar job but i haven't been disappointed with any of the products ordered, I have even recommended them to friends, keep up the good work

6 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Chris, thank you so much for your continued support! 😊 We’re thrilled to hear you’ve been happy with all your Hydro orders and really appreciate you recommending us to your friends. It means a lot to know our products have met your expectations time and time again. Thanks again for choosing Hydro, and we’ll keep up the good work! Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

Unbelievable product range

Unbelievable product range
Easy to use
2 Hydro spray bottles makes cleaning my car very easy

19 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Mark, thank you so much for your great review! 😊 We’re delighted to hear you’re loving the Hydro product range and finding the spray bottles so easy to use. Making car cleaning simpler is exactly what we aim for! Thanks for your support and happy cleaning! Hannah@Hydro

Beoordeeld met 1 van de 5 sterren

Very disappointed experience

Purchased a starter bundle, hoping to make my cleaning routine simpler. The bottle wouldn't hold pressure, needed constant pumping around the car. Spray pattern nothing like what it appears on the videos. Pre and snow foam OK at best, but certainly don't pull all the dirt off as suggested.

Customer service responses are quick and professional, but pointless when they don't listen to what you are sharing. I was asked to send a video and when I tried, it failed. I was asked again to send a video, I explained I'd tried again. They asked me to send another video. I told them I couldn't send a video - they asked me to send a video?????

I've asked for a refund and collection of the bottles - they asked me to send a video!!!

Very slick online marketing, maybe I was just unlucky with a defective bottle, but my experience has been really poor and now they have my money, they don't want to help.

Suggest a trip to Halfords to grab an Autoglym sprayer and products - far superior.

3 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Neil, we’re sorry to hear about your experience and understand your frustration.

We would ask for a video of the spray bottle so we can see exactly what’s happening and help troubleshoot the issue. A replacement isn’t always necessary, as there may be a simple solution we can guide you through.

We understand you’ve had difficulty sending the video, and we’re sorry for the frustration this has caused. If you’re able to send it through, we’ll be happy to take a closer look and assist you further.

Thank you for your patience, and we hope we can get this resolved for you. Hydro UK Customer Support

Beoordeeld met 5 van de 5 sterren

Great customer service - Harry

I had an error with my delivery but this was quick to be rectified and items were sent out the very same day. Huge thanks to Harry for his quick responses, understanding and sorting this out as soon as possible. Really great customer service and availability!

6 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Ross, thank you so much for your lovely feedback! 😊 We’re sorry there was an issue with your delivery, but we’re glad Harry was able to get everything sorted so quickly. We’ll be sure to pass your kind words on to him! We really appreciate your patience and support, and we’re delighted you had such a positive experience with our customer service team. Hydro UK Customer Support

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service after an issue with my order, which was resolved quickly and efficiently and outwith normal business hours. Will definitely be a returning customer.

6 oktober 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Calum, this is so great to hear! So glad that the customer service team have been super helpful in resolving any issues! We hope you enjoy the products! :) Welcome to Hydro! Hannah@Hydro

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