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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I bought the prewash and foam bundle with two spray bottles. Spray bottles are poor quality compared to other similar priced units from halfords etc. Spray is inconsistent and require a lot if pum... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent service, ordered the V2 bundle and found the precast and foam work perfectly. Unfortunately one of the bottles sent didn’t hold pressure, Hydrouk replaced the faulty item without any hassle... Toon meer

Beoordeeld met 5 van de 5 sterren

On my second order in 30 days, very impressed with cleaning equipment and liquids the spray bottles keeps you fit. With my second order I had an item missing to what I ordered. Opened the box a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great customer service. I had an issue with delivery where DPD delivered a damaged parcel with missing products. Harry responded within minutes and sorted the replacement. Everyone knows things go wro... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Auto-accessoire winkel

Geschreven door het bedrijf

HYDRO UK is the future of car care. Manufacturing products in the UK to bring you the very best formulas while also creating a community.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,9

Alle reviews

(4.342)

2.420 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great products and amazing range

Great products and amazing range , easy to order online , placed three orders now and all arrived well packaged and fast . The fall out for cleaning wheels is great after using this saw the real colour of my wheels and was amazed. Use hydro every time I clean my car and wheels . Contacted customer service and Adam was very helpful, quick and professional and sorted my enquiry from start to finish within minutes of sending an email . Hydro is very highly recommended. Thank you

26 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Wayne, thanks so much for your fantastic feedback! We’re delighted to hear you’re enjoying the products and that the Fallout has made such a difference to your wheels.

It’s also great to hear that Adam was able to help and provide such a quick and professional service. We really appreciate your continued support and recommendation! 😊 Hannah@Hydro

Beoordeeld met 1 van de 5 sterren

Hydro

Product bundle bought, red and green liquid's. Kept saying it will get better in time but definitely doesn't do what the adverts say on social media. There is a lot of hype online yet it lacks any washing capability. Just finished my car and although in places it looks fantastic in places I can run my finger through the grime. I've done the red, then the green and rinsed and power washed the car. Wouldn't even give it a star

26 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Brian, we’re really sorry to hear that you’ve had this experience with the products, and we appreciate you taking the time to share your feedback.

We’d really like the opportunity to look into this for you and understand what may have gone wrong. Please reach out to our team directly with some further details, and we’ll be more than happy to help and see what we can do to resolve this for you.

We look forward to hearing from you and getting this looked into. Hydro UK Customer Support

Beoordeeld met 1 van de 5 sterren

So after hydro UK replying to my review…

So after hydro UK replying to my review they are asked some questions which I answered and then suddenly stopped with replying so there communication is as poor as there products. Please don't waste your money or time on the this cowboy company

24 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Gareth, thank you for your feedback. We’re sorry you feel this way, as that certainly isn’t the level of communication we aim to provide.

Just to clarify, we haven’t stopped responding to your queries. We were waiting to hear back from you with some further clarification on the points we had raised, so that we could properly understand your experience and respond accordingly.

We’re more than happy to continue the conversation and look into your concerns further once we have the additional information requested. Hydro UK Customer Support

Beoordeeld met 1 van de 5 sterren

I bought car wash but sprayers are faulty.

I bought your cleaning products which came with two sprayers. Both sprayers had problems with leaking air and one of them also packed up with the pumping action and wont retain pressure. I bought items 9 months ago but also contacted you beforehand of the problems I was facing but you requested a video i couldnt send to you.

Since then, I haven't bought your products. I would like to but not until I have trust within your company.

I would like for the items to be replaced that would be a starting point.

I tried sending videos but it wont work im not IT literate. I did contact you about 7 months ago to be told to send a video. There are lots of complaints of this item so you know of the problems with your sprayers.
I want a refund/ working replacements without defect.

Raymond Gayle

22 november 2025
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Raymond, thank you for your feedback. We’re sorry to hear you’ve had issues with the spray bottles provided.

We’ve checked our records and can’t see any correspondence from you around the date mentioned. We can see that our team has since requested some further information from you.

Please respond to the team directly with the information requested, and they’ll be able to look into this further and help resolve the issue for you. Hydro UK Customer Support

Beoordeeld met 5 van de 5 sterren

Brilliant product!

Brilliant product!! My car has never looked so clean and very shiny, I would definitely recommend this product and I will be buying more at a later date.

23 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Richard, thanks so much for your fantastic feedback! We’re delighted to hear you’re loving the products and that your car is looking so clean and shiny. We really appreciate your recommendation and look forward to having you back! 😊 Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

Amazing cleaning properties

Amazing cleaning properties, leave's car looking great. I'm not a fan of cleaning my car after recent back surgery, but this system is so easy and has taken all the hard work out of it.
Just order, and your hydro system arrives within the next few days .

16 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Andy, thanks so much for your fantastic feedback! We’re delighted to hear you’re enjoying the cleaning properties and that the Hydro system has made cleaning your car much easier. We really appreciate your support and kind words! 😊 Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

First time using hydro

I first bought the the pre and snow with the shampoo bundle with two v2 sprayers was a little sceptical at first,but when I used for first time could see a big difference on vehicle, since then also used the detail which gives a brilliant finish well worth the buy.

22 augustus 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Brian, thanks so much for your feedback! We’re delighted to hear you noticed such a difference with the Pre & Snow and Shampoo bundle, and that you’re also enjoying the finish from Detail. We really appreciate your support and kind words! 😊 Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

Had a small issue with an order

Had a small issue with an order, and all I can say is that Harry went the extra mile to resolve this. Reply to my emails were instant. Hydro UK actually seem to care about their customers which is refreshing to say the least.
Just waiting for a nice day to get stuck into these fantastic products.
A++++

24 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Derek, thanks so much for your fantastic feedback! We’re really pleased to hear that Harry was able to help and went the extra mile to get everything resolved. We’ll be sure to pass your kind words on to him.

We really appreciate your support and hope you enjoy using the products when the sunshine arrives! 😊 Hannah@Hydro

Beoordeeld met 1 van de 5 sterren

Not the best cleaning product

I recently purchased the Pre-Wash and Snow Foam and, unfortunately, I have to say I was quite disappointed with the overall experience.

The marketing is fantastic, particularly the claims around the pre-wash being effective at removing grime and dirt before a contact wash. However, I found the actual cleaning performance didn’t live up to my expectations.

After using the pre-wash, there was still a considerable amount of dirt and grime left on the vehicle. I also used my foam lance afterwards, as I wouldn’t feel comfortable carrying out a contact wash with that much dirt still on the vehicle. Given how the product is marketed as a pre-wash, I expected it to remove more of the contamination before making contact with the paintwork.

I also experienced an issue with the packaging. One of the pickup heads had come away and was left inside the bottle, which appeared to be due to the glue failing. I also had issues with air leaks around the bottle seals.

To be fair, the bottle was replaced, and I appreciate the company addressing that issue.

Overall, though, I was expecting more from the products based on the marketing and claims. The packaging issue was resolved, but unfortunately the cleaning performance wasn’t what I expected.

10 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Consumer, thank you for your feedback. We’re sorry to hear the products didn’t meet your expectations.

Our Pre-Wash and Snow Foam are tried and tested and, when diluted and used correctly, are designed to work as intended. Results can vary depending on the level of contamination, dilution and application method.

We’re pleased we were able to resolve the bottle issue for you. If you’re still experiencing any problems with the spray bottle, please email the team and we can certainly look into this further.

We appreciate your feedback and will pass your comments on to the relevant team. Hydro UK Customer Support

Beoordeeld met 5 van de 5 sterren

Great product and prices make cleaning…

Great product and prices make cleaning my car much faster and easier definitely recommend all products for full car valet and will definitely order products again from Hydro
5 stars for products
5 start for prices and delivery service
🌟🌟🌟🌟🌟

22 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Michael, thank you so much for your 5* review! It's so great to hear that you are enjoying the products and service provided from us here at Hydro! :) Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

Had a minor problem with my order

Had a minor problem with my order, just something missing, I emailed to say and Harry went above and beyond with assisting me to get this rectified. The missing item was shipped out to me the same day.
I’m very pleased with the quality of the products also the mystery box, I would highly recommend this company if you want quality products and service, 5 stars

15 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Carole, thank you so much for your positive feedback! We are so glad that the team have been able to rectify any issues you have experienced in a timely manner! So great to hear that you will be recommending us here at Hydro! :) Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

Hydro products are everything I've been…

Hydro products are everything I've been looking for in one place. Quality, ease of use and not forgetting excellent value for money 👌 These products make cleaning cars a pleasure because they take the strain out of the job. Now the job is a pleasure. Thank you Hydro.

18 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi KP Nuts! Thank you so much for the fantastic feedback! 🙌 We’re really pleased to hear you’re enjoying the Hydro products and that they’re making cleaning your car easier and more enjoyable. We really appreciate your support! 👌 Hannah@Hydro

Beoordeeld met 1 van de 5 sterren

Chemicals and bottles are useless!

Chemicals no different to using soapy water, spray bottles need pumping every 10 seconds! Definitely not like videos show!

23 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Atul, thank you for your feedback. Our products are tried and tested and, when diluted correctly and used as instructed, are designed to work as intended.

If you’re experiencing an issue with the spray bottle, please email the team at hello@hydrouk.co with some details of the problem and we can certainly look into this further for you and see what may be causing the issue.

We’re always happy to help and investigate any concerns with the product or equipment. Hydro UK Customer Support

Beoordeeld met 5 van de 5 sterren

First time user of Hydro

First time user of Hydro followed instructions, my cars never looked so clean. Will certainly recommend product to friends.

17 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Peter! Thank you so much for the lovely feedback! 🙌 We’re delighted to hear you’re impressed with the results and that Hydro has made such a difference. We really appreciate your recommendation and support! 👌 Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

I ordered Hydro after seeing numerous…

I ordered Hydro after seeing numerous advertisements on social media. I am pleased to say that the service is excellent, the product performs as described, and overall, my experience has been positive.

12 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Karl, thank you so much for your fantastic feedback! 🙌 We’re delighted to hear you’re happy with both the products and our service. It’s great to know Hydro lived up to expectations, and we really appreciate your support! 👌 Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

Used hydro pre and snow foam weekend to…

Used hydro pre and snow foam weekend to get the car clean then dryer it with the hydro towel which was a breeze
Finally hydro detail to get the car gleaming

20 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Adrian, thanks so much for the great feedback! 😊 We’re really pleased to hear you enjoyed using the Hydro range and got your car looking gleaming. It’s great to hear the Hydro Towel made drying a breeze too! Thanks again for choosing Hydro. 🙌 Hannah@Hydro

Beoordeeld met 1 van de 5 sterren

A week on from my first experience

A week on from my first experience with the products I have tried again increasing the strength of the mix, as suggested by Harry and Adam in the 'customer service' department. They suggested I increase the concentration from 10:1 to 9:1 so I went a little stronger. 4:1, 250 ml of Pre and Snow in their respective bottles, mixed with a litre of water and off I went. The car wasn't as dirty as it was the first time I tried last week, with basically spots where a little rain had fallen on a dusty vehicle and dried. No mud, half a dozen flies and little more. I applied the pre, a decent layer, and left it full 5 minutes. It was 07:00 on a cool overcast morning so no chance of it drying out. I then applied a really good layer of the snow and again left it a full 5 minutes before rinsing. This time I set my hose rose on the most powerful jet setting rather than fan and to my surprise........the same result. Even a couple of my dead flies refused to let go!! I would have achieved the same results if I had chucked a couple of buckets of clean water over it, a wet car! I again followed up with a contact wash using the Hydro shampoo, this time adding the chemical as the bucket was filling, using way more than instructed on the bottle and this time I had a nice lathery mixture as I walked out to car. I quickly rinsed my empty spray bottles and put them away before returning to wash the car and guess what, all the lather had subsided and I was left with what looked like a bucket of water despite having 60ml of shampoo swimming around in the 8 litre bucket. I washed and dried the car thinking that I had at least given it a really good second attempt only to feel exactly the same as I did after the first, completely disappointed and £60 lighter for no gain whatsoever. I know that Hydro will reply to this second review once it's posted and I know it will say the same as every other reply about how sorry they are that I had a bad experience and that if I would only try it again but maybe this time use the products neat instead of ruining them by adding water etc etc. At no point will they thank me for contributing to their Christmas party to the tune of £60.

Edit,
Knew I would receive a reply that blamed me. It's the water quality!! The water I've been drinking for donkey's years with no I'll affects so I guess there's not too many impurities in it. It's my car, the condition of the car!! The one I've tested these products on is 8 months old so I believe the paintwork is still pretty good. Absolutely fantastic customer service guys!!! Not.

20 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Craig, thanks for giving the products another try and for taking the time to share such detailed feedback.
We’re genuinely sorry they haven’t delivered the results you were hoping for. Our products are thoroughly tried and tested and do work as intended, so the experience you’ve had isn’t what we would normally expect.

As our Customer Service team has mentioned, there can be a number of factors that affect the end result, from dilution and application to water quality and the condition of the vehicle. It therefore sounds like there may be something in the process affecting the results rather than an issue with the products themselves.

We really do appreciate you giving them a fair try. We can see you’re already speaking with our Customer Service team, so please continue to work with them and we’re sure we can find a resolution for you. Hydro UK Customer Support

Beoordeeld met 1 van de 5 sterren

Scam

Like other reviews I'm reading here, I saw the company's marketing on social media and thought their products looked great.

Upon trying out the spray bottle with their pre-wash and snow products, it's absolutely nothing like what they show on social media.

The spray bottle doesn't have half as much pressure and coverage as promised. It's completely lacklustre. Their instructions say to avoid going over 12 pumps, but I easily exceeded that - and had to keep re-pumping to get around the full car.

I followed the instructions to the letter and after cleaning my car, which wasn't very dirty at all, their products made almost no difference whatsoever.

It's hard to say whether their pre-wash and snow products are effective, as they're all administered through the spray bottle, and the spray bottle is complete garbage.

It's a shame because I think they've identified a need in the market for a product like this. It's just that their product is nowhere near good enough to fill this need.

20 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Matt, thanks for taking the time to share your feedback. We’re sorry to hear you’ve had this experience with the spray bottle.
If you believe you have a faulty spray bottle, please email our team at hello@hydrouk.co and we’ll be happy to look into this for you and assist further. Hydro UK Customer Support

Beoordeeld met 5 van de 5 sterren

Absolutely amazing customer service

Absolutely amazing customer service, Harry was top notch in assisting me, will definitely be using again

19 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi David, thank you so much for your fantastic feedback! We’re really pleased to hear Harry was able to assist you and provided great customer service. We really appreciate your support and look forward to welcoming you back again! Hannah@Hydro

Beoordeeld met 5 van de 5 sterren

Large Drying towels - spot on!

Ordered 4 x large Drying towels for myself and friends with Classic cars.
Great result in being able finally to dry large areas with ease. Saves having to ring out smaller towels.
Friend dries his classic Bentley in no time now, ready for his car meets.
Thoroughly recommend to all 👍👏

1 september 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Andrew, thank you so much for the fantastic feedback! We’re delighted to hear the large drying towels have made drying your cars so much easier, especially those beautiful classic Bentleys! We really appreciate the recommendation and your support. 👍👏 Hannah@Hydro

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