As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I completely recommend Icandy! The best pram ever made. I got the Icandy travel system and I absolutely love it but unfortunately I had to go for something smaller and got the Icandy pip, can't wait f... Toon meer
Bedrijf heeft geantwoord
Paid for next day delivery took 4. Money of difference between next day delivery and normal refunded but I could have bought same product cheaper but I went for I candy as they could do next day deliv... Toon meer
Absolutely first class customer service. We ordered some pram parts to take to family in Portugal. The parcel was lost by the carrier. Nicola from customer services was friendly and helpful, she despa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over iCandy
Geschreven door het bedrijf
Shop Peach 7 Shop Orange 4 Shop all Pushchairs Shop Accessories
Our Mission
At iCandy, our passion is to elevate the journey of parenthood through innovation, style, sustainability, and the highest standards of quality.
From our family to yours
From its roots in London’s fashion design and manufacturing scene, iCandy has uniquely been owned and directed in the UK by the same family for over 90 years. Now proudly in its fourth generation, the Appels and their extended iCandy family remain completely focused on the best of British craftsmanship; designing and engineering innovative, quality products.
Our Family
Bradley's financial acumen and design sensibilities, combined with Warren's technical brilliance, have together orchestrated the evolution of their family business, ensuring that manufacturing remains its core focus. Today, they head up a globally renowned nursery brand, seamlessly blending the finest in British design and engineering with cutting-edge safety standards, prioritising the well-being of parents' most cherished possession — their baby. iCandy is a very proud British family business whose focus is families.
Bradley and Warren's roots in manufacturing run deep, nurtured within their grandfather's business, SCS (London) Limited. Their school breaks were a crash course in various skills, from cutting tables to sewing machines, unloading cloth shipments from Italy, and helping with deliveries. This hands-on experience with British design quality and manufacturing expertise runs as a common thread through both of their careers and is evident in every iCandy product.
Our Approach
iCandy's four core principles — Quality, Innovation, Heritage, and Style — perpetually drive our desire to consistently create products that are both beautiful on the outside and engineered to perfection on the inside. Fundamentally, every single iCandy product is exquisitely built to provide the highest standard of safety, quality, and innovation, all whilst reflecting individual style.
We are delighted to welcome you to the iCandy family and look forward to accompanying you right from the start of your most wonderful adventure.
Need assistance with your iCandy product?
You're in the right place! Our dedicated support team is here to help you get the most out of your iCandy experience.
Contact iCandy
You're welcome to contact iCandy customer service directly on weekdays.
Mon - Thu: 09:00 - 17:00
Fri: 09:00 - 16:00
5 year Warranty
With every pushchair
Contactgegevens
Montgomery Way, SG18 8UB, Biggleswade, Verenigd Koninkrijk
- 01767 604400
- customerservices@icandyuk.com
- icandyworld.com
3,8
Goed
772 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to find what I needed on the…
Easy to find what I needed on the website and fast delivery.
30 maart 2026
Love the pram but the instructions are…
Love the pram but the instructions are very hard to follow and building the pram was difficult.
30 april 2026
Paid for next day delivery took 4
Paid for next day delivery took 4. Money of difference between next day delivery and normal refunded but I could have bought same product cheaper but I went for I candy as they could do next day delivery.
27 april 2026
Wheel faulty on delivery
The wheel has locked in place and the suspension is locked. We had the wheel for less than 2 weeks. Will be seeking a replacement
20 april 2026
Antwoord van iCandy
Good Morning Liam
If you purchased the pushchair from iCandy direct please email in to us with your order number, if not, please contact your store of purchase and advise them of what is going on. You will have a warranty of 5yrs from the date of purchase.
Antwoord van iCandy
Good Morning Mityo
Thank you for leaving this review.
We are happy to hear how mush you love the iCandy brand!
Fast delivery
Fast delivery, clear instructions and description
9 april 2026
Review zonder uitnodiging
Antwoord van iCandy
Good morning Hannah
Thank you for taking the time to leave this review!
We are delight to hear how happy you are with the iCandy ordering and delivery process, thank you for the feed back!
Antwoord van iCandy
Good Morning Betty,
Thank you for leaving this review.
We just want to double check that you have the correct adapters. The adapters purchased are for a Peach 7, if you have a different model they might not fit correctly.
Issue Resolved
Had an issue but it was resolved to a satisfactory level.
I do think the instruction manual for the peach 7 needs more clear instructions. So many people that I have spoke to have said what a problem the dual zips are!
20 april 2026
Review zonder uitnodiging
Antwoord van iCandy
Good Morning Micheal
We are sorry to hear about the zip, I have looked at the numerous emails from you and the team. We have tried to call you but the number on your order comes up as not being recognised. Could you please call in so we can get to the bottom of this, ask for the assistant manager. 0176 7604 400
We had already purchased pram 2 years…
We had already purchased pram 2 years ago and daughter expecting 2nd baby pram still amazing so purchased extension part
17 maart 2026
Antwoord van iCandy
Good Morning Alison
Thank you for leaving this lovely review.
We are delighted to hear how happy you still are with you iCandy pushchair.
Thank you for being part of the iCandy family
Love Icandy Products
I completely recommend Icandy! The best pram ever made. I got the Icandy travel system and I absolutely love it but unfortunately I had to go for something smaller and got the Icandy pip, can't wait for it to arrive.
19 april 2026
Review zonder uitnodiging
Antwoord van iCandy
Good Morning Leah
Thank you for leaving this review!
We are so happy to hear how much you love the iCandy brand.
Pip is a great smaller edition to the iCandy products, from travel to the smaller car boot.
Welcome to the iCandy family.
Antwoord van iCandy
Good Morning Harvey,
Thank you for taking the time to leave this review!
We are delighted to hear how happy you are with the iCandy process and delivery.
Welcome to the iCandy family
Faulty
I have the icandy peach 7 complete bundle and im unable to open up the chassis without my husband because of how hard the button is and I believe it’s faulty because icandy claims it should be a easy open close system to be able to do it with one hand. Now I’m planning to travel alone and I’m looking for a second option pram because I can’t manage my icandy pram on my own. It’s very disappointing when you pay the highest price point to then opt for cheaper ones for efficiency.
18 april 2026
Review zonder uitnodiging
Antwoord van iCandy
Good Morning Reypala
We are sorry to hear your above comments,
I have taken a look to see if you have contacted the wonderful Customer Service, and cant see your name.
Please call in, we can possibly resolve this over the phone for you.
01767 604 400 opt 1.
Order cancelled with no explanation
Placed an order and paid extra for next day delivery as converter kit was needed urgently (foster carer getting emergency placement). Received email from courier to say item expected, then one immediately after from courier to say my order had been cancelled? No communication from company with any explanation, and am now having to chase and am without items that are urgently needed!
17 april 2026
Review zonder uitnodiging
Antwoord van iCandy
Good Morning Erika,
I have investigate this case for you, I can see an email was sent to advise on a cancellation, this was more to do with the delivery (express.) iCandy have refunded the delivery charge because we could deliver in the expect time scale.
We have also see your item has been delivered.
Attempted delivery once and didn’t…
Attempted delivery once and didn’t retry at all so haven’t received it
13 april 2026
Antwoord van iCandy
Hi Ellie
We’re sorry to hear about the issue with your delivery.
Unfortunately, DPD has advised that they are unable to deliver any iCandy items without the correct PIN being provided. The delivery attempt was unsuccessful as a valid PIN code could not be given at the time.
Your parcel is now being returned to us and will be dispatched again as soon as possible. Please ensure you have the correct PIN ready to provide to the driver so the next delivery can be completed successfully.
Simply excellent!
Great bag and excellent for going out and about with a toddler. I love the design and functionality. Goes well with our iCandy Peach 7 Design Collection
9 maart 2026
Antwoord van iCandy
Good Morning Patrycja,
Thank you for taking the time to leave this review!
We are delighted to hear how much you love the iCandy Organiser bag.
Amazing quality and stylish!
As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and are obsessed with all of our products! Each product is incredible quality - it’s sturdy and made to the highest standard, all whilst looking sleek and stylish. Couldn’t recommend more.
12 april 2026
Review zonder uitnodiging
Antwoord van iCandy
Good Morning Stephanie
Thank you for this lovely review!
We are delighted to hear how much you love your carseat, 360 base, and iCandy pushchairs.
Happy travels, welcome to the iCandy family
Antwoord van iCandy
Good Morning Susan,
Thank you for leaving this review!
We are so pleased to hear how happy you are with the iSpares ordering process, from the iCandy website.
Update from a previous review
I had previously written a review in 2024 complaining about my peach 7 Icandy that purchased from John Lewis. That issue was resolved. It turns out that John Lewis had missed an item out of the order causing the pram to not be fully accessible. Icandy customer service was great. They rang me and got it sorted and the team were very patient with my frustrations. Although the one thing I would keep my word to is that the pram isn’t practical for a smaller boot, specially when doing a food shop!
Fast forward to September of 2025 I of course purchased the Icandy pip! I had no issues flying out to turkey with it in the upper head lockers! However I did have an issue with it though that it wouldn’t fold completely and that took longer than normal to resolve I’m not sure why maybe new staff or training, there was a slight issue with communication on Icandy part but I generally do love their products! Someone within management contacted me to put an end to the issues and her customer service was absolutely amazing! It made me forget all about the previous issues! The one thing that stood out most that she did was remained in contact with me after the exchange (I left my Apple tracking device inside the pocket) she happily posted it back to me so questions asked!
I candy products will always be a win for me!
Thank you!
10 april 2026
Review zonder uitnodiging
Antwoord van iCandy
Good Morning Megan,
Thank you for leaving this review!
We are so happy to hear, the service you received was as it should be.
We will pass this on to the team, its always nice to hear nice feed back like this.
Great to hear from one of the iCandy family!
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