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iCandy Reviews 772

TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I completely recommend Icandy! The best pram ever made. I got the Icandy travel system and I absolutely love it but unfortunately I had to go for something smaller and got the Icandy pip, can't wait f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Paid for next day delivery took 4. Money of difference between next day delivery and normal refunded but I could have bought same product cheaper but I went for I candy as they could do next day deliv... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely first class customer service. We ordered some pram parts to take to family in Portugal. The parcel was lost by the carrier. Nicola from customer services was friendly and helpful, she despa... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Babywinkel
  2. Kwekerij

Over iCandy

Geschreven door het bedrijf

Shop Peach 7 Shop Orange 4 Shop all Pushchairs Shop Accessories

Our Mission

At iCandy, our passion is to elevate the journey of parenthood through innovation, style, sustainability, and the highest standards of quality.

From our family to yours

From its roots in London’s fashion design and manufacturing scene, iCandy has uniquely been owned and directed in the UK by the same family for over 90 years. Now proudly in its fourth generation, the Appels and their extended iCandy family remain completely focused on the best of British craftsmanship; designing and engineering innovative, quality products.

Our Family

Bradley's financial acumen and design sensibilities, combined with Warren's technical brilliance, have together orchestrated the evolution of their family business, ensuring that manufacturing remains its core focus. Today, they head up a globally renowned nursery brand, seamlessly blending the finest in British design and engineering with cutting-edge safety standards, prioritising the well-being of parents' most cherished possession — their baby. iCandy is a very proud British family business whose focus is families.

Bradley and Warren's roots in manufacturing run deep, nurtured within their grandfather's business, SCS (London) Limited. Their school breaks were a crash course in various skills, from cutting tables to sewing machines, unloading cloth shipments from Italy, and helping with deliveries. This hands-on experience with British design quality and manufacturing expertise runs as a common thread through both of their careers and is evident in every iCandy product.

Our Approach

iCandy's four core principles — Quality, Innovation, Heritage, and Style — perpetually drive our desire to consistently create products that are both beautiful on the outside and engineered to perfection on the inside. Fundamentally, every single iCandy product is exquisitely built to provide the highest standard of safety, quality, and innovation, all whilst reflecting individual style.

We are delighted to welcome you to the iCandy family and look forward to accompanying you right from the start of your most wonderful adventure.

Need assistance with your iCandy product?

You're in the right place! Our dedicated support team is here to help you get the most out of your iCandy experience.

Contact iCandy

You're welcome to contact iCandy customer service directly on weekdays.

Mon - Thu: 09:00 - 17:00
Fri: 09:00 - 16:00

5 year Warranty

With every pushchair

With every pushchair

Contactgegevens

3,8

Goed

TrustScore 4 uit 5

772 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 5 van de 5 sterren

Excellent product

Very happy with the travel system

9 april 2026
Review zonder uitnodiging
Logo iCandy

Antwoord van iCandy

Good Morning,

Thank you for taking the time to leave this review!

We are delighted to hear how happy you are with your iCandy pushchair.

Happy travels, welcome to the iCandy family.

Beoordeeld met 5 van de 5 sterren

I have been using my icandy peach 7…

I have been using my icandy peach 7 coco for over a year .. the best thing ever.. and I am able to convert it to twin too with additional coverter which is very convenient

8 april 2026
Review zonder uitnodiging
Logo iCandy

Antwoord van iCandy

Good Morning,

Thank you for taking the time to leave this review!

We are delighted to hear how happy you are with your Peach 7.
Happy travels :)

Beoordeeld met 3 van de 5 sterren

The pushchair itself is light weight…

The pushchair itself is light weight and easy for manoeuvring. Love the colour and the fact it packs away small in the boot of the car or stored at home. The disappointment comes with the fact that that my 2yr old is too big for this buggy. His feet almost touch the ground when pushing him or just over hang the front wheels. This should be a pushchair he can use until 4yrs but that clearly won’t be the case.

31 maart 2026
Logo iCandy

Antwoord van iCandy

Good Morning Tanesha,

Could you please forward the images of the bumper bar and of your child in the seat in the position it was in, into the customer service team.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service! Delivered in less than 24 hours ! Quality as always is second to none. Thank you so much!

31 maart 2026
Logo iCandy

Antwoord van iCandy

Good Morning Alexander,

Thank you for leaving this lovely review!

We are delighted to hear how happy you are with your item, and the overall service you have received.

Beoordeeld met 1 van de 5 sterren

Item received not even produced or sold by icandy!

Poor communication and an item arrived that wasn’t even an icandy product obviously opened in transit and a random item put into the icandy damaged packaging then sealed in a Royal Mail clear plastic tag with a cable tie.. 😡

27 maart 2026
Logo iCandy

Antwoord van iCandy

Good Morning Lisa,

We are very sorry to hear about the parcel arriving open.
we will be in touch today about this.

Beoordeeld met 5 van de 5 sterren

Amazing buggy

Amazing buggy, very comfortable for baby, spacious under basket storage and great off road too for those who like out of the city adventures.

31 maart 2026
Review zonder uitnodiging
Logo iCandy

Antwoord van iCandy

Good Morning

Thank you for this lovely review!
We are delighted to hear how much you love your pushchair.

Welcome to the iCandy family!

Beoordeeld met 1 van de 5 sterren

My Order is missing

My Order is missing, I only got the two chairs without the actual push chair. The delivery comes and runs away and does not call if they are at the door.

27 maart 2026
Logo iCandy

Antwoord van iCandy

Good Morning Mohamed

We are very sorry to hear this, we will be calling you today regarding this matter.

31/03 16.25

Good Afternoon Mohamed, we are sorry you missed our call this afternoon, we can see by the courier images and have been advised that all boxes are now present.

Beoordeeld met 5 van de 5 sterren

Andy was very helpful and knowledgeable…

Andy was very helpful and knowledgeable made great points and wasn’t pushy. Resulted in buying our first pram! The icandy peach bundle.

29 maart 2026
Review zonder uitnodiging
Logo iCandy

Antwoord van iCandy

Good Morning Danielle,

Thank you for this lovely review.

We are delighted to hear that you enjoyed your experience with our wonderful Andy. Purchasing your first pram is such an exciting milestone, and having knowledgeable and friendly support makes all the difference.

Congratulations on this special purchase, welcome to the iCandy family —here’s to many wonderful adventures ahead with your new pram!

Beoordeeld met 4 van de 5 sterren

Delivery service was great.I would like…

Delivery service was great.I would like that you have delivery to Serbia.

23 februari 2026
Logo iCandy

Antwoord van iCandy

Good Morning Marija,

Thank you for this feed back.

We are sorry we that Serbia isn't an area we cover at the moment,

However, we always strive to assist customers in situations like yours. We will always do our best to explore alternative options or solutions to help you complete your purchase smoothly.

Beoordeeld met 5 van de 5 sterren

Great service

Great service , delivery was quick , and was what I needed to add to my icandy 7 x

18 maart 2026
Logo iCandy

Antwoord van iCandy

Good Morning Amie,

Thank you for the lovely feed back!

We are delighted to hear how happy with the iCandy process and delivery!

Beoordeeld met 5 van de 5 sterren

Raincover

The raincover fitted my peach pram perfectly. Great service.

17 maart 2026
Logo iCandy

Antwoord van iCandy

Good Morning John

Thank you for your lovely feed back.

We are very happy to hear how pleased you are with iSpares procedure and the item you ordered.

Beoordeeld met 1 van de 5 sterren

Very concerning safety incident and disappointing customer service

I purchased an iCandy pram for my daughter at the Birmingham Baby Show in May 2025 at a cost of around £1,600, expecting a high-quality and safe product for my grandson. Unfortunately, our experience has been extremely disappointing and, more importantly, very concerning from a safety perspective.

While shopping in Tesco, my daughter attached the car seat (a Maxi-Cosi Pro, recommended as compatible with the iCandy system) to the pram base using the risers, as she always does, ensuring it was properly clicked into place. As she walked through the store, the car seat suddenly detached from the risers and fell to the floor without warning.

Thankfully the car seat handle was upright and took the impact. My grandson was understandably upset but fortunately not injured. However, it was a very distressing situation for my daughter, and Tesco staff had to rush to assist and help calm her. This could easily have been far more serious, and it is extremely worrying that a product designed for infant safety could fail like this.

We have also been disappointed with the pram in general. For a product costing £1,600, we expected much better. It is overly complicated to assemble, bulky, and difficult for a new mum to manoeuvre. It also consistently pulls to the left when being pushed, which does not feel normal or safe.

What made the situation even more disappointing was the response from customer service. Given that a baby could have been seriously harmed, the response we received was lacking in empathy, responsibility and concern, which was very upsetting.

New parents need to feel confident that the equipment they are using is safe for their child. Unfortunately, after this incident, we no longer have that confidence in this product.

10 maart 2026
Review zonder uitnodiging
Logo iCandy

Antwoord van iCandy

Good Morning

(sorry) you have not left a name.

We are extremely sorry to hear about this situation, we have sent a request for more information.

I will also speak with the team and try to locate the person

Beoordeeld met 5 van de 5 sterren

Core 2 amazing!

Icandy has great customer service and very quick to reply. I have the Core2 and it’s an amazing pushchair. I love how it folds as one compared to Peach 7. Also the lie flat seat is super handy as well as the huge hood with air ventilation. The wheels can handle any terrain so it’s really easy to push, even one handed. Especially love the handy pocket on the pack of the pram seat. Really simple to fold and open up.

6 maart 2026
Review zonder uitnodiging
Logo iCandy

Antwoord van iCandy

Good morning Selina

Thank you for taking the time to write this review!

You are our first Core 2 review,and we are absolutely delighted to hear how much you love functions of the this pushchair!

We are also happy to hear about your experience with our fantastic Customer Service team.

Thank you for the feed back and wlcome to the iCandy family!

Beoordeeld met 5 van de 5 sterren

Im so happy for product i got and is…

Im so happy for product i got and is very reliable and is very light and easy to travel with the grip is comfortable and make every push feel like a breeze.

6 maart 2026
Logo iCandy

Antwoord van iCandy

Hi Marianna

Thank you for sharing this lovely positive feed back.

We are delighted to hear that you are so satisfied with the quality of your Organiser bag.

Beoordeeld met 5 van de 5 sterren

Beautiful Pram

Beautiful pram, very sturdy.
Very quick delivery.

3 februari 2026
Logo iCandy

Antwoord van iCandy

Good Afternoon Michelle,

Thank you for taking the time to leave this review!

We are delighted to hear how much you love the Peach 7, its a great single bundle with no hidden costs.

Happy travels welcome to the iCandy family.

Beoordeeld met 5 van de 5 sterren

iCandy at The Baby Show London - 07/03/26

We went to the Baby Show at the ExCeL Centre on the 7th of March and had a great experience. We spoke to Chris, who could not have made everything clearer for us. We had done some research into the Peach 7 before attending, but Chris was extremely knowledgeable and the whole interaction felt like a friendly demonstration rather than a sales pitch. Having the product explained to us in person was really helpful. I would absolutely recommend attending one of the shows if you’re considering it.

7 maart 2026
Review zonder uitnodiging
Logo iCandy

Antwoord van iCandy

Good Morning Elliott

We are delighted to hear about your iCandy experience at the Excel Baby Show this weekend.

Chris is an experienced member of the iCandy team who is highly thought of, his experience and product knowledge is second to none.
Thank you for the lovely feed back this will be passed on to Chris.

Welcome to the iCandy family.

Beoordeeld met 5 van de 5 sterren

Easy to look on your website

Easy to look on your website, easy to order, quick delivery thankyou.would buy again from this company

4 maart 2026
Logo iCandy

Antwoord van iCandy

Good Morning Deborah

Thank you for taking the time to leave this review!

We are delighted to hear how you found the ordering and delivery process, thank you for your valued feed back.

Beoordeeld met 5 van de 5 sterren

iCandy Peach 7

Firstly we love the travel bundle that we ordered - it’s exactly what we were looking for and the colour choice is lovely. What stood out to us to us as well is iCandy’s customer service, we had a few queries and they always responded to us clearly, efficiently - we’re beyond happy and more than excited now. I was recommended the iCandy Peach 7 by a friend, and I’ll continue to recommend myself - thank you

4 maart 2026
Review zonder uitnodiging
Logo iCandy

Antwoord van iCandy

Good morning Aditi,

Thank you for taking the time to leave this review!

We are delighted to hear the Peach 7 was recommend and how much you love it.

Feed back is always appreciated of the service you have received, from the team.

Happy travels, welcome to the iCandy family.

Beoordeeld met 5 van de 5 sterren

Great service handle arrived after…

Great service handle arrived after couple days i was given the pram travel system with a broken handle so thought this was why it wouldn't fold up but put new handle on and still won't fold if anyone has any ideas as to my problem I'd br grateful for help no e mail has arrived checked my junk aswell

27 februari 2026
Logo iCandy

Antwoord van iCandy

Good Morning Heidi

Thank you for taking the time to leave this review,

We are pleased to hear you lovely feed back.
We are sending you some instructions via email.

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