iCandy Reviews 772

Item received early

paid like £7 to get next day delivery and its been 3 days and still no parcel

I purchased this product based on the advertised claim that it is suitable for children up to 3 years old. However, at just 18 months, my toddler was able to easily press the button and release the 5-point harness—nearly falling out in the process. This raises serious concerns about the effectiveness and safety of the buckle design.
When I contacted iCandy, I was surprised by the dismissive response. Although they acknowledged that third-party products exist to address this issue, they advised against their use and stated that the buckle design has been in place for years—implying that no improvements are needed. It was disappointing to be met with such indifference, especially given the potential safety implications.
I was told to contact the retailer, who would then liaise with iCandy, but was ultimately informed that nothing could be done because the issue “isn’t considered a problem.” Frankly, this lack of accountability is frustrating. Other brands offer more secure harness systems, and I urge iCandy to review this design and take customer safety concerns more seriously.

Item didn’t come boxed arrived in a plastic bag and brown envelope and as the item is made of plastic it had marks as though it looked used not what I expected buying directly from the store… 🤔

I misplaced the carrycot board and had to order a new one. Customer service were so helpful and the missing part was delivered within 48hrs.

I was surprised to find a part missing in my candy pram set. Put it was easily put right as l got onto the web site and ordered a new part. It was so easy to to do. The price wasn’t bad either. It arrived within 3 days. So now my grandson can have his parasol up when he’s in his pram.

Excellent service throughout our purchase and quality of replacement parts first class and simple to swap over.

I’m so disappointed with the Peach 7 pram. Please do not waste your money. I’ve paid over £1000 for a pram that rattles constantly when I walk anywhere!

I’ve sent it back to Icandy twice as the left hand side is so rattly on a walk. It’s visibly different to the right yet Icandy have said there is no fault. I understand there is meant to be a level of movement due to the fold mechanism but it should make a metal on metal sound at a cost of £1000.

I urge anyone considering this pram to rattle the handle when they test it and make sure you’re happy to hear that metal noise on your walk, as according to Icandy, this isn’t a fault. Also don’t be fooled by the “one hand fold”, as you need two hands to take off the bassinet or seat in the first place so it’s a completely pointless feature!

Great Experience.
Best quality products.
Easy to contact they answer quickly.
My experience started when I had chosen an iCandy pushchair, a car seat and all the accessories that comes with it which’s packed and send in three boxes.
My issue was with the delivery driver , he has delivered only two of them.
On both of the websites , delivery company and iCandy, it appeared as a complete order but it wasn’t obviously, the third package with accessories was missing.
While contacting the iCandy, they answerded really quickly and were able to resolve the matter the same day, I got my package in the evening.
Thanks to iCandy now I have the best pushchair for my baby .
Recommend with all my heart ❤️

Terrible, cheap products. Cannot understand how celebrities are endorsing these dangerous products.
Current ‘voluntary’ recall:
Summary

Product: iCandy Orange 4 Pushchair

Hazard: The pushchairs have been identified as presenting a serious risk of injuries as there is a manufacturing weakness in the injected plastic moulded front wheel fork.
Also affects the ‘replacement’ wheels on models 1,2,3. I’ve read stories of parents buying the model 3, having the wheels replaced because they were dangerous, with even more dangerous wheels to being offered a third replacement - no thank you.
Still feel sick thinking I had my brand new baby in one of these prams and thank goodness the front wheels didn’t snap off. I bought the iCandy Orange 3 brand new and it was fine until about 6-months where the front wheels rapidly spin out of control, making the pram divert off in different directions. Only a few times did this happen into a busy road. Tried to get a refund or complete replacement but the customer service manager was so resistant and obviously following a printed policy that I gave up in the end and the rubbish £1000 pram sits in our garage collecting dust - wouldn’t sleep at night knowing I’d given it second hand.
Anticipating a defensive response rather than accountability, also, no I don’t want a front wheel replacement. Why would I trust your third attempt at better wheels!?

Item was ripped

Service was quick and simple. Website is easy to navigate. The product arrived as described and is an amazing product.

Brought the Icandy Peach 7 after 6 months of use the side frame fell apart.

Currently in the 2-3 week plus of having no pram while icandy poor customer service take to fix or even collect it

Product was okay but when delivered the box was battered, opened and only the item. Nothing to protect the item like bubble wrap.
I have photos but no option to upload.

I cannot recommend the Cocoon Car Seat and base enough! My sister, her partner and their 3 month old son were in a high impact collision on Saturday morning and thankfully their son was the only one to come out completely uninjured. The Icandy car seat operated exactly as it should keeping my nephew safe and secure without moving an inch. I contacted customer service to review the product and an advisor named Donna responded offering to replace this free of charge as a good will gesture! Not only is the product outstanding but the customer service we have received has been amazing! Thank you to Donna and everyone at Icandy who has supported.

New Dad here! We have the peach 7 in Pecan and the cacoon carseat as well as the MiStand (went all out!) and I must say I don't regret anything.

As the carry cot is lullaby trust approved, we use the MiStand and carry cot downstairs for the daytime sleeping and a "traditional" moses basket next to the bed at night and it works so well and looks fantastic.

This also means if we ever got the energy or will to go out, we don't even need to wake her up, simply lift from the MiStand to the pushchair and voila, away we go.

So really all there is to say is "thank you" for making a great product which not only looks good, but just works!

the most gorgeous pram, managed to get it in their summer sale and i’m seriously so overjoyed with it☺️

Such an amazing company! We recently sent our pram in to be fixed under the warranty as one of the wheels got stuck. They picked it up the day after I emailed them and dropped it back to me 4 days later. They replaced the broken wheel and the other one that wasn’t broken and also provided a new handle bar without me asking as they said it looked worn. Really couldn’t fault them. The pram is amazing (Cerium) and so glad we purchased the bundle. Would definitely recommend. Fantastic customer service.

I have really enjoyed having my icandy peach 7 with my first newborn, it has been an excellent pram for us! The buggy is brilliantly sturdy and rides so smoothly on the pavements- which let’s face it are no longer flat! The carrycot has been extremely comfortable and convenient for my little one, he is very happy to sleep in it throughout the day, we even doubled it up as a moses basket for downstairs. It’s had excellent use as a travel cot when going away for a few days, which has been brilliant in those early days because as a new mum you know your baby is safe and happy in their carrycot rather than a huge travel one! The material itself is water resistant and the inside lining helps to keep the baby warm in those cold winter months and is removable for the summer. The adapters are all quick and easy to use and the buggy folds away easily. I have had many compliments from family and friends and we can’t wait to use the next seat up!