The parking attendant was excellent. He provided me with the website information to take advantage of the online pricing which I had failed to do ahead of time. Please let him know how grateful I am r... Toon meer
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Lees wat reviewers zeggen
I made a reservation and got an amazing rate. My car was taken immediately and there was no wait at pick up. The attendants were courteous and friendly. I park here often and I am always satisfied.
I recently reserved 2 spots at the 50 10th ave garage. The garage could only accommodate 1 of my vehicles. The attendant was apologetic but could only suggest I use a different garage. Which would be... Toon meer
Bedrijf heeft geantwoord
Pro: I purchased a reservation in advance at Icon's web site. Check-in at the garage was easy, I showed them my receipt and gave them the phone number. I parked overnight. The car was already park... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contactgegevens
New York , Verenigde Staten
- customerservice@iconparking.com
- iconparkingsystems.com
Houd rekening met het volgende
4,3
Uitstekend
35K reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I prepaid a reservation then told I had…
I prepaid a reservation then told I had to pay $20 more for an SUV
The $40 was for regular cars and my Macan was $20 more so $60
This has never happened before, since a Macan is a small SuV
7 februari 2026
Antwoord van Icon Parking
Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our oversize vehicle fee. Please note that our terms and conditions which states that an oversized fee will be collected at the location if your vehicle does not meet the standard requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher.
The people who work in this garage…
The people who work in this garage always welcome us and are very pleasant.
6 februari 2026
My truck was considered an oversize…
My truck was considered an oversize vehicle but because I made a reservation, they were unable to charge me the fee and let me know it was free this time. They said there should be a way to add my vehicle to the app and flag it as an oversized vehicle but I didn’t see that option. Please let me know how to add that and I will.
6 februari 2026
Double charged
I paid $43 for my online reservation and the garage charged $70 additional upon arrival. No oversized car or anything. I sent an email to Icon and never heard back. 1/10 would not use again.
30 januari 2026
Oversized
I think it’s horrible that you charge $15 plus for (oversized) vehicles. I have a normal SUV. Your ceilings were 10’ or more. The attendant parked my car next to a spot, the exact size as my spot which had a midsized car in it. It’s a scam! FYI…the parking attendant was great!
29 januari 2026
horrible pick up experience
quick drop off, but when I went to pick up my car I had to wait for almost 10 minutes for someone to help me meanwhile they were sitting in the office at the computer. when one of the gentleman finally begins to help me and take my ticket and ask for my QR code that I prepaid he then said I needed to wait for someone else to help me instead. mind you it was 11 degrees outside and has already been waiting. I had to stress concern for long wait in the cold and lack of assistance and then he decided to help me.
30 januari 2026
Dont Trust this garage …
I was charged an extra $15.00 without being notified. When booked there was no mention of an extra charge. I’ve parked before in other Icon garages with this vehicle and never had to pay extra for a minivan. There’s was no signage as such or mention on the app.
I had no choice but to pay if not I would not get me vehicle. Very disappointed
4 februari 2026
The attendant said that lot was full
The attendant said that lot was full, regardless that I booked and paid in advance. Told me to cancel the booking, which in the app said “oops, something went wrong” after trying multiple times.
5 februari 2026
Misinformation
Admittedly, I arrived earlier than my paid reservation. This was never an issue in the past. The attendant was very professional as he explained he couldn’t let me in before my reserved time. Unfortunately, at this location you need to drive down a ramp underground. He instructed me to reverse up the ramp to the street. I’m not backing up a blind incline. My only option was to pay a second charge. No where in the app does it state you can’t arrive a few minutes early.
5 februari 2026
My favorite parking lot
Every time I park here, the same gentleman greets me with a smile and when I return he is there and gets my car so quickly and always very friendly.
5 februari 2026
Getting in and out was seamless
5 februari 2026
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