The parking attendant was excellent. He provided me with the website information to take advantage of the online pricing which I had failed to do ahead of time. Please let him know how grateful I am r... Toon meer
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Lees wat reviewers zeggen
I made a reservation and got an amazing rate. My car was taken immediately and there was no wait at pick up. The attendants were courteous and friendly. I park here often and I am always satisfied.
I recently reserved 2 spots at the 50 10th ave garage. The garage could only accommodate 1 of my vehicles. The attendant was apologetic but could only suggest I use a different garage. Which would be... Toon meer
Bedrijf heeft geantwoord
Pro: I purchased a reservation in advance at Icon's web site. Check-in at the garage was easy, I showed them my receipt and gave them the phone number. I parked overnight. The car was already park... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contactgegevens
New York , Verenigde Staten
- customerservice@iconparking.com
- iconparkingsystems.com
Houd rekening met het volgende
4,3
Uitstekend
35K reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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This review is a long time coming but…
This review is a long time coming but after my phone experience today, it could no longer wait…
Absolutely awful. They will tell you they don’t have the space for oversized if you call ahead. You have to argue with them if you show up, WITH A RESERVATION, and an oversized vehicle. It took me fifteen additional minutes to park my Chevy Tahoe, with a reservation, because he had to “call his boss.” Once the nonsense was done, he told me he’d have to charge me extra (fine by me, it says oversized vehicles would incur an additional charge). So, when my reservation is over, I come back to get my car, and I see that he parked my car between a White Suburban and a black Chevy Tahoe! I would never recommend this garage. 0/10. Stay away if you have anything bigger than four door sedan. Stay away no matter what. You’ve been warned.
5 februari 2026
Review zonder uitnodiging
Antwoord van Icon Parking
Brian, thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered, both during parking and upon retrieving your vehicle.
What you described is not the experience we want any customer to have, especially one with a valid reservation. We understand how upsetting it must have been to be delayed, to feel questioned about your reservation, and then to see your vehicle parked in a way that did not reflect the earlier concerns raised about space. That inconsistency is unacceptable.
While oversized vehicles may require additional coordination and charges, this should always be communicated clearly and handled professionally, without unnecessary delays or confusion. We are addressing this matter internally with our team to ensure better communication, proper handling of oversized vehicles, and a smoother process moving forward.
We truly regret that this experience led to such disappointment and appreciate you bringing it to our attention. Your feedback is important and helps us improve our service.
If you are open to it, we would welcome the opportunity to discuss this further and see how we can make things right. Please feel free to reply directly via email customerservice@iconparking.com.
Good price and convenient to…
Good price and convenient to restaurants and theater we were going to!
29 januari 2026
Icon parking on w50th
No issues, quick in and out especially if you reserve and paid online, just have to scan your barcodes
4 februari 2026
Service is prompt and the staff is…
Service is prompt and the staff is extremely friendly.
4 februari 2026
No issues and the staff was friendly…
No issues and the staff was friendly and efficient.
4 februari 2026
Friendly and efficient at a competitive…
Friendly and efficient at a competitive price!
28 januari 2026
Perfect location for leaving your car…
Perfect location for leaving your car when going to Lincoln Center. Attendant was excellent!
4 februari 2026
I was charged very large amount just…
I was charged very large amount just for picking up the vehicle 15 minutes later
29 januari 2026
Antwoord van Icon Parking
Thank you, Antonio, for reaching out. I’m sorry to hear about your frustration regarding the additional charge, and I understand how upsetting unexpected fees can be.
As noted in our reservation terms, any time spent parked outside of your reserved time is subject to additional charges. While the delay was approximately 15 minutes, the overage did extend beyond your reservation window, which is why the charge was applied.
Thank you for your understanding, and we appreciate the opportunity to assist you.
The location was perfect for the Winter Garden Theatre
The location was perfect, the staff was friendly and worked really hard to get everyone their cars quickly.
31 januari 2026
Friendly prompt service in and out of…
Friendly prompt service in and out of the garage
2 februari 2026
Could not find your location
3 februari 2026
Antwoord van Icon Parking
Ted, thank you for reaching out.
We’re sorry to hear you had trouble finding our location. We'd love to get a better understanding of what happened, if you have a moment can you please kindly reach out to us at customerservice@iconparking.com.
We look forward to helping you.
They’re scammers
They’re scammers. They double charged me. I paid for a reservation. They took down the number, never text me, then when I came back charged me the drive up rate, never even put in my reservation number, though they had it. I’ve already written to them, they have yet to respond back.
29 januari 2026
Antwoord van Icon Parking
Thank you for reaching out and sharing your experience with us. We’re sorry to hear about the frustration this situation has caused.
We take concerns like this seriously, and someone from our team will be reaching out to you shortly to review the details of your reservation and charges. They will work with you directly to address the issue and provide assistance.
We appreciate your patience and the opportunity to look into this matter further.
I was amazed and impressed by the…
I was amazed and impressed by the technology!! No attendant to move the vehicle and never a chance to have vehicle damaged. But since it is fully automated, if they lost power I wonder who the car would be retrieved.
1 februari 2026
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