iCowHide UK Reviews 1.010

TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent service and the quality and style of my purchase was as described. The unboxing was well thought through. My delivery arrived on time and as stated. I received good communication from the ti... Toon meer

Beoordeeld met 5 van de 5 sterren

The sheepskins and cow hide I purchased are lovely, great quality and exactly how they look online, very pleased with the products and speed they were delivered. Would definitely purchase from this co... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought the double sheepskins for placing over my dining room chairs, for our New Year's "Winter Wonderland" celebration dinner. They looked so fabulous and I've loved them so much - I've left them... Toon meer

Beoordeeld met 3 van de 5 sterren

Fast postage but very disappointed with quality. Looks and feels like fake fur, not sheepskin. I have bought them from shops before and know what to expect. Bought online unfortunately

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Tapijtenwinkel
  2. Tapijtwinkel
  3. Meubelwinkel

Geschreven door het bedrijf

UK's best online cowhide and sheepskin shop. We are an international brand with branch offices in UK, US, Canada, EU, and Australia. We have two decades of experience in rugs and floor covering businesses. Our Inventory is in London and we will usually ship within 48 business hours from the time the order is placed. We work directly with manufacturers in South America and that enables us to offer the best products at best prices. We also sell handcrafted bags, cushions, hats and other accessories, all made from genuine cowhide leather or sheepskin.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 4 van de 5 sterren

Return and refund experience.

I bought the Sexto new Zealand sheepskin in Oyster. It was beautiful, but the colour wasn't what I expected, ( more brown than Oyster). I understand the colours can vary, but unfortunately it didn't look right in my room I contacted I.Cowhide to instigate a return. The process was pretty straight forward and they refunded me within a few weeks without quibble, which was great. I am sometimes wary of making big purchases on line, but I can confirm that you need not worry with I. Cowhide.

7 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No personal contact, even on request

I have tried very hard to contact the company via email and leaving msg on answer machine to no avail, very frustrating. I only wanted a basic answer to a colour issue. The image gave the item as black and white (leather, not hide) it keeps arriving as brown. Now returning my 3rd bag and giving up!! Terrible communication!!!

26 januari 2026
Logo iCowHide UK

Antwoord van iCowHide UK

Dear Betty, our cowhide bags are individually photographed. so you can see what colour the strap and the ring is. We have however sent you a return label for refund or exchange.

Beoordeeld met 3 van de 5 sterren

Delivery and presentation of bag

Delivery of bag good communication by email re delivery good but the bag has 2 imperfections they are lines in the gold outer area and what almost seems like two pulled up lines in the inside where it has been mended? I appreciate it is leather and a natural material but the lines don’t appear to be natural and do affect the overall presentation as surrounding area is perfect
order number UK18095

29 januari 2026
Review zonder uitnodiging
Logo iCowHide UK

Antwoord van iCowHide UK

Sorry to hear this. Please send us your order number and we'll look into this.

Beoordeeld met 5 van de 5 sterren

Real Luxury

Easy ordering, speedy no hassle delivery and beautiful, quality rug. Real luxury!! Unlike other reviews I had no problem with getting in touch with customer services when needed and they were very prompt and helpful with their response. Would highly recommend.

26 januari 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Being haggled with after asking for a returns label.

Hi there,
I received a chocolate brown dark suede bag from ICowHide and it's a nice enough bag but it's very casual and I want to return it because I am looking for a smarter more formal looking bag that I can use at work in a serious job. I emailed the company more than 48 hours ago asking for a return label and I had a reply yesterday asking me if I'd be willing to keep the bag for a discount and a further discount off my next purchase. The email said if not, that they could send me a returns label and I wrote to confirm yes I did want one and did not want to keep it as previously mentioned. I've never had a company trying to haggle with me before when I've said I'd like to return it. Today I got a return label reply after sending various emails in response to their advertising which kept arriving. It made me nervous after reading the other reviews on here. I expect timely communication when asking to make a return and a straight forward process as returns are advertised as free. It's very disconcerting when it takes a few days to receive a return label as I want to post the item and get my money back. I think the policy of haggling with folk to try to persuade them to keep it is the wrong tactic. It's very offputting as an independent thinking adult, when I've decided I wish to return an item for valid reasons, I don't expect to be haggled with and left for a few days (almost like being told off and given 'thinking time' as a naughty child). As said, it was a nice enough bag but the haggling approach and delay in receiving a return label has put me off shopping with this brand in future. I'm disabled and my carers are in just two days per week when they can go to the post office. I expect a return label to be sent the day after I reply and the same day as the person emailed me to haggle so I can get it in the mail when my carer is available to do this. It's not a very UK tactic to haggle with customers, possibly isn't sending out the right vibe. I would rethink this one.

26 januari 2026
Review zonder uitnodiging
Logo iCowHide UK

Antwoord van iCowHide UK

Dear Cathy, we had already sent you a return label before you left this review. Please check your spam folder.

Beoordeeld met 5 van de 5 sterren

My dream

Wanted a cowhide for a couple of years but never had the money until now.
Absolutely love it , quick delivery, easy to order, all the waiting was worth it,hopefully a sheepskin next

15 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

A lot of hassle trying to send a rug…

A lot of hassle trying to send a rug back. Also they sew two rugs or more together and it shows when placed down. Customer service is diabolical!

5 januari 2026
Logo iCowHide UK

Antwoord van iCowHide UK

Dear Natalie, As you requested, we have already sent you free return label. Is there anything else we can do to fix this?

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