iCowHide UK Reviews 1.010

It was very easy to order the hide rugs I wanted. They have arrived and I’m very pleased with how they look. If they are anything like the last rugs I had from this company, I’m expecting them to look great for at least 10 years

great delivery , good communication but the wollen cushion cover not so soft , may be will be after usage , very stiff and hard to touch , look great but ....

Rug is lovely and good quality but wasn’t the right fit or colour on arrival.

However I am trying to now retune the product and have had no correspondence from the company as to how to do this. There is a form to complete that suggests someone will be in touch in 48hrs but it’s two days now and I haven’t received any update to next steps.

I ordered a handbag (that I'd been looking for for ages) that I really loved in the picture. When it arrived, I thought it was gorgeous! The finish is beautiful, everything is perfect.

I hope all my friends will be jealous and buy one too!
I can only recommand it !

What a fabulous rug, beautiful 🤩.
Great communication too👍

love the rugs and the orange colour as shoen and described

Love love love my bag …

Perfect for what I wanted … don’t know how I found the site but glad I did

This is the second rug I have purchased and the service and customer care is exceptional. The rugs are extremely hard wearing and look great, Highly recommend.

Despite several emails regarding my refund still no contact made by the company. Very quick to respond when I leave a review asking me to edit which I did. Currently in breach of their own terms and conditions. I have returned the item in original packaging, within stated time frame. Their own T&C’s state:-
Once we’ve received and inspected your return, we will notify you and let you know if the refund is approved or not. This may take a couple of days. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
No acknowledgement received despite tracked item shows delivered next day and photo of item left inside office. No response to emails sent or completed form. Bag returned in original packaging in waterproof outer package. Very poor customer service. It’s not difficult to send an email it’s been over a week since they received the returned item - I just want a refund and acknowledgement.
No problem with bag as previously stated, just not for me it’s their customer service that’s letting them down.

I absolutely love my Icowhide products and the service that was given. I fully recommend.

The Oyster skin product i received did not match the website picture's colour. I requested an exchange and was approved it, after providing evidence.
I was sent details for return and proceeded that on 31st of December ( I wanted this sorted. The product was £360 pounds, a lot for a frivolity that didn't actually suit the room it was for).
I stayed in touch with ICow monitoring the return until the end of January when I was informed that Evri is unreliable, so ICOWHIDE is not even going to claim insurance for the parcel that seemed lost.
I was basically told they wash their hands off, despite them choosing Evri in the first place.
I insisted this is not my my doing.
I was then initially told the colour I want is not in stock anymore, followed by an email that it was.
I have been through such a range of anxiety levels, as I felt conned, mocked, robbed.
At some point I was avoiding reading the replies, as the excuses were raising my stress level too high.

I received a replacement a couple of months after initiating the exchange.

Customer service replied promptly to all my emails.

I am absolutely delighted with my experience with iCowhide. From the moment I placed my order, their professionalism and attention to detail were clear.

I purchased both cushion covers and a full-size cowhide, and the quality of the products exceeded my expectations. Everything arrived on time, beautifully packaged, and in perfect condition. Throughout the entire process, I was kept fully informed, which made the experience smooth and reassuring.

What truly sets this company apart is the pride they take in their products and the genuine care they show toward their customers. They are wonderful to deal with—friendly, responsive, and clearly passionate about what they do.

I would highly recommend iCowhide to anyone looking for high-quality cowhide products and excellent customer service. I will certainly be purchasing from them again.

Fabulous quality and service

I was looking for a stylish bag, that was not too big, but big enough to hold, a phone, keys and most importantly my lippy. It also had to be in metallic orange, to match with my sandals. And like magic I found the very bag. Its well made, its gorgeous and I love the little bee clasp. They also come in other amazing colours. And it was reduced which was an added bonus. I look forward to showcasing this for my friends son wedding in July. And I am sure on many other occasions. The packaging was good as was the speed of delivery.

Lovely piece which arrived beautifully packed and within a couple of days

Great service. The cowhide rug is beautiful the cushions are great amazing products only complaint is that my wife wants to buy more ha ha Thank you so much highly recommend