Worked closely with Chris Holloway from London. Helped me resolve the issue with my cruise. A very responsive and honest representative. Will stick to Chris for the future!
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
The old bait and switch routine with British accents. We used them once about 4 years ago and just the other day the first solicitor called us asking if we knew we had "accumulated" 1000 points (dolla... Toon meer
Bedrijf heeft geantwoord
GRACIAS AL SERVICIO DE ATENCION AL CLIENTE. SOY MIEMBRO DE ESTA COMPANIA VACACIONAL DESDE HACE YA 4 ANOS Y SIEMPRE HE TENIDO RESPUESTA DE SU STAFF. A VECES UN POCO DILATADA PERO SIEMPRE EFICIENTE. QU... Toon meer
Bedrijf heeft geantwoord
It is not possible to speak with customer service by email. Customers who do not live in the United States. Email is the most convenient. I am trying to contact you and you are not getting back to me.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over iCruise.com
Geschreven door het bedrijf
At iCruise.com, we are your cruise experts! We will help you plan your next cruise vacation to anywhere in the world.
Book Your Cruise Online or call our friendly and knowledgeable cruise experts at
1-800-iCruise (1-800-427-8473)
iCruise.com - More Cruises, More Discounts, Expert Cruise Advice
Geschreven door het bedrijf
- Building personal and lasting relationships by consistently exceeding expectations.
- iCruise.com is a division of WMPH Vacations, a Florida-based travel company specializing in cruises and resort vacations. WMPH is short for "We Make People Happy :-) sm." While our name may be cute and bring a grin to your face, it's a philosophy we take very seriously. Making you happy is our purpose. In fact, we are so serious about this, we named our company after it. How do you make people happy? It's simple - you make people happy by consistently exceeding expectations. Do more than you say you will do, and you will make people happy. At WMPH Vacations and iCruise.com, we exceed expectations with: Value and Savings WMPH Vacations has strong relationships with all cruise lines and tour operators. Like most Top Producing travel agencies, we are among the first notified with last minute deals, senior discounts, regional promotions and group offers. We also use the latest computer reservations systems to enable our agents and our websites to help you find the best deals both online and off. Service & Expert Advice iCruise.com Cruise Specialists are knowledgeable, friendly and enthusiastic experts who know the cruise industry. Our cruise specialists are well-trained and have the resources and tools they need to offer you a high level of service at low prices. Your best interests are our number one priority, so our Cruise Experts will work with you, both online and off, to find the best cruise and best rate that fits your interests. Our expertise comes from years of personal travel experience, as well as the travel experience of thousands of clients we have served in our careers. Information Information is the number one reason why people go to the Internet. By providing honest, accurate information that is relevant to your cruise vacation and combining it with great prices and great service, we will exceed your expectations in helping you plan your cruise vacation. Choice and Convenience iCruise.com represents all major cruise lines on more than 200 ships to over 35,000 itineraries around the world. You have choices and we will help you sort them out. You also have choices with regards to how and with whom you would like to plan your cruise. Our website is conveniently available 24 hours a day, 7 days a week and is full of information that will help with your reservation. You can book online or can contact us by telephone or email to address any questions you may have about your vacation. We will promptly respond at your convenience, regardless of how you choose to work with us. Being Nicer It's a little thing, and we only bring it up because people tell us that all the time. :-) We never forget it's your vacation, your time, your money, and that you're doing us a favor by letting us serve you.
Contactgegevens
220 Congress Park Dr Suite 330, 33445, Delray Beach, Verenigde Staten
- 1-800-427-8473
- contactus@icruise.com
- icruise.com
3,5
Gemiddeld
5K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van iCruise.com
Dear Pamela,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Antwoord van iCruise.com
Dear David,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Reservations on website doesn't work
Reservations on website doesn't work, they force you to make it by phone trying to sell more services.
31 oktober 2025
Antwoord van iCruise.com
Dear Raul,
Thank you for your feedback, and we’re truly sorry to hear about the issues you experienced with booking via our website. As an online travel agency, your experience is very important to us. We will be reaching out to you soon to determine what the issue is so we can address it and ensure our website is working properly. We appreciate your input and thank you for helping us improve!
Kindest regards,
Toni G.
VP, Customer Commitment
great info and assistance
23 oktober 2025
Antwoord van iCruise.com
Dear Anthony,
Thank you so much for your kind words! It truly made my Friday morning brighter to start the day with such a positive review. It’s always wonderful to hear that our efforts to provide great info and assistance are appreciated. Your support means a lot to us, and we look forward to continuing to serve you!
Have a fantastic day!
Kind regards,
Toni G.
VP, Customer Commitment
Antwoord van iCruise.com
Dear Cheryl,
Thank you for your great review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
There was a payment issue a few weeks…
There was a payment issue a few weeks ago but an Aisan CS 小潔 came to help! She was quite nice and helpful.
8 oktober 2025
Review zonder uitnodiging
Antwoord van iCruise.com
Dear Sophy,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Professional and friendly
Elle was very clear and provided all the information needed. Professional and friendly.
6 oktober 2025
Antwoord van iCruise.com
Dear Customer,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Next time I'll have the agent do the…
Next time I'll have the agent do the booking for it is sressfull
5 oktober 2025
Antwoord van iCruise.com
Dear Customer,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Helpful agent and great cruise deals !
30 september 2025
Antwoord van iCruise.com
Dear Men Truong,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
First time user
Easy to use and I liked that I can choose the room with seeing where the room located on the map.
After made the reservation, automatically loaded on my royal caribbean app dont know how but was very convenient.
Will use again for our future vacation with you for sure.
20 september 2025
Antwoord van iCruise.com
Dear EB,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Renee was the travel representative
Renee was the travel representative. Very helpful with booking cruise. Made sure we understand all things. She was easy to understand
18 september 2025
Antwoord van iCruise.com
Dear Ms. Lucas,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
iCruise is always amazing to work with
iCruise is always amazing to work with. It was awesome to see how they could help me get the best deal on cruises and my pre hotel stay! Totally recommend!
17 september 2025
Antwoord van iCruise.com
Dear Customer,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Antwoord van iCruise.com
Dear Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you encountered while trying to make a second payment and the issues you faced with our customer support team. Your feedback is important, and we want to ensure that we address your concerns properly.
We would appreciate the opportunity to discuss this matter further with you. Please expect to hear from us shortly so we can resolve this issue and improve our service.
Thank you for your understanding.
Kindest regards,
Toni G
VP of Customer Commitment
I tried to book a cabin went to pay was…
I tried to book a cabin went to pay was redirected to start over retried to book only to find the price was over a thousand $ more
9 september 2025
Antwoord van iCruise.com
Dear Customer,
Thank you for sharing your experience. We apologize for the inconvenience you faced while booking your cabin. We tried to reach out to you but were unable to connect. If you still need assistance or have any questions, please feel free to send an email to my attention at inquiries@arrivia.com. We’re here to help and want to ensure you have a great experience!
Kindest regards,
Toni G.
VP, Customer Experience
Very disappointed.
Very disappointed.. We were told by our TA Geoffrey Slazenger we had $100 OBC, only to find that he’d lied and we had none
9 september 2025
Review zonder uitnodiging
Antwoord van iCruise.com
Dear Ms. Gower,
We truly apologize for the inconvenience you've faced. We understand how frustrating this must be for you, and your feedback means a great deal to us. If this was something that was promised, please rest assured that we are committed to making it right. We would love the opportunity to review your case further. Kindly send your account details through Trustpilot, and we will prioritize your request. We look forward to connecting with you soon.
Warm regards,
Toni G.,
VP of Customer Commitment
Antwoord van iCruise.com
Dear Ms. Stevenson,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Antwoord van iCruise.com
Dear Michelle, we appreciate the fantastic review! We're glad to have made your experience with us a great one, and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Chris Holloway was a huge help in…
Chris Holloway was a huge help in helping me find the perfect cruise for my honeymoon!! Couldn’t recommend him enough I gave him a round about budget price I was looking for and he was just all around great! Thanks again Chris and the whole ICruise team!!
I’m booked and hooked!!
18 augustus 2025
Review zonder uitnodiging
Antwoord van iCruise.com
Dear Mr. Bean, Congratulations and thank you so much for your wonderful review! We’re thrilled to hear that we could help make your honeymoon unforgettable. We can’t wait to assist you again in the future. Thank you for being a valued client of iCruise. Kindest regards, Toni G. VP of Customer Commitment
Whatever you do do not give these guys…
Whatever you do do not give these guys your phone, number they will not stop harassing you!
8 augustus 2025
Review zonder uitnodiging
Antwoord van iCruise.com
Dear Mr. Fine, we sincerely apologize for the issues you experienced. Since we've not received your account information via Trustpilot, please send an email to my attention at inquiries@arrivia.com so that I can further assist you. I will make certain you are added to our Do Not Call list, but must first confirm your account details. I look forward to hearing from you. Kindest regards, Toni G., VP of Customer Commitment
I'm a past multi cruiser
I'm a past multi cruiser, so I knew what I wanted and when. I was given all the info I needed quickly and with out nuisance. After comparing pricing, this was the best on many levels. Very easy to use and book.
4 augustus 2025
Antwoord van iCruise.com
Dear Customer, we appreciate the fantastic review! We're glad to have made your experience with us a great one, and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
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