IDNet Reviews 790

Switched from another provider using one touch switch - the process was very smooth and happened overnight whilst I slept, just needing the new details entering on the router when I woke up. So far the speeds have been good and Ive had no issuezls

Amazing company we are so glad we found you had a few issues at the Start of our services minor set up issues but was resolved super fast and efficiently not a single issue Since Then and were Happy

Great service, always quick to reeply

great customer service
Network always works.
When it hasn't due to BT outage, service restored very quickly.
I've been a customer for a few years now and will continue to be if they continue to have the same high standards.

I appreciate variances in equipment and domestic setups, but with a router directly connected to OTN FTTP I wouldn’t expect to be 200mbit under 900, nor a 20+ms latency.

But apparently everything is fine and this is what I’m now stuck with.

Purrs along nicely, no problem.

Phone linked to broadband works OK, router stays connected

Have always been super helpful and their fibre speeds are great also!

Great service

Installation went fine, but shame IDnet didn't warn me that they had been unable to automatically close the previous provider's account, so I still have another month of 'out of contract' line rental to pay.

I have been an IDnet customer since first getting ADSL. Currently on my partner's broadband, but still buy email and storage from IDnet, as they have _never_ failed to fix or properly advise on a problem in all that time.

Throughout the last year, and indeed in earlier years, the service has been both consistent and reliable.

So far I have not had any issues with my broadband service. Whenever I have contacted customer services with questions about renewal and available packages the response has always been quick, friendly and the information given has been easy to understand.

Been with IDNet a few years now. Not the cheapest but you get what you pay for. Customer service has always been great on very rare occasions I've needed them.

The install was fantastic, and (so far) the service has been rock solid, and it is run by highly competent people who know what they are doing - 1.2gbps up and down is fantastic as previously I only had 50mbps. Great experience

I'm a very low user and the pricing is good value that doesn't go up like many other providers. Consistent stable connection. Fibre 55 Meg as I'm not driven by higher speeds.

ID Net is always reliable. They are consistent and clear, a pleasure to work with. We've had few if any problems with the system/

I was with IDNET for several years, it was a good service and the customer service was always excellent. The last couple of months the service became slow at times and I suspected the router I had could have been better. So I switched to Zen, which have been good, and the router is included. I now get nearly 80Mbits, whereas IDNET lately at times went down to 1Mbit or less, with a maximum of 30Mbits at best. I did call for help and they gave me advice, which ultimately didn't improve matters, however I am pretty sure they would have sorted it out if I had called them again. They are helpful.

Exceptional service from IDNET from day one. I have been using IDNET from when I used to work in IT, and have been using IDNET’s internet service at home for a long time. Price is very reasonable for the quality and speeds (FTTP). Highly recommend going with independent companies like IDNET for more personalised service and support when needed

Loving having a symmetrical connection, and the latency and speed have been incredible.