IDX Reviews 

After a conversion with them, this is a scam run by felon trump supporters who want your information to do a poor if at all job. Use a more trusted name for monitoring and put fraud alerts on all 3 credit reporting agencies yourself.

I got a notice re data breach, I called- the first person explained the emails I would get-- the first one said there was a data breach in my name before my giving a name. I ?d that- had to talk to a supervisor..30 min- she is new didnt know what is going on. ok I begin to sign up-- have ?s,, guy cant answer them. He escalates them. No one calls back in 6 business days. I call get a run around then on hold-- so far now 2 calls of 30 minutes now after the first call tody put me on a long hold because she couldn tfigure out about the escalation and why it was not dealt with now on second call- she apologized many times but she says they called me on days I was home and so they closed ticket. I am not sure I will continue-- these who answer phones do not know what is going on- why trust them/

They turned on multi-factor auth w/o warning and then wouldn't answer the phone or email on 1/2/24. Finally emailed back on 1/24 and they told me to call. The message says the team is in a meeting and hangs up. I am losing confidence in this company.

Update - I emailed them again and they removed the MFA so I could log in.

One only because have to enter a number to write. They are rude, unhelpful and no way to contact change healthcare phones roll over. Took my name and said I had to register. Unable to do so after getting repeated messages that they had a hardware program. Day after starting receiving messages that I had been found on negative sites and the dark web!!!!!!!! Wondering how they would have this information with only my name. Too Many red flags for me. When you try to gets answers from them they are rude and hang up on you - This all makes me leary of a scam

four requests to send code to email NEVER got any code fscebook dissapears in a nanosecond. if you insist on these silly codes leave them on the screen long enough to copy

I was offered two years of free monitoring by IDX for a data breach.
I was able to enter my name, address, email and phone number. I was then told to enter a security code that reportedly was sent to me to complete the setup.
I was not sent any security code, and there appears to be no way to contact the company for help.
There is no contact phone number, email or "Contact Us" link.
Overaall, it is totally useless.

There was a possible data breach of information so I was notified and the company offered 2 years of credit monitoring with IDX.

So far I have repeatedly tried to verify my account and finish setting it up only to be met with the same error on repeat. Despite providing all of the information I consistently get the error “We are having trouble verifying your identity. If the problem persists please email us.” I have now emailed them 4 times and have gotten no auto acknowledgment and certainly no acknowledgment by an actual IDX employee.

I’m not in the habit of begging places to allow me to sign up for their services. Evidently IDX doesn’t need new business and they have just lost mine. I will be reaching out to the original company that notified me about my possible data breach. That company needs to know that you will get no credit monitoring through IDX because they don’t care enough to respond. Instead I will encourage them to use Experian's IdentityWorks as I have now signed up for their credit monitoring.

They keep emailing me to verify my account but when I try, it won’t let me and every time I reach out to them, they put the blame on me or the credit bureaus, but never where it should be with them and their faulty technology. They even sent me a link to review them and that link doesn’t work Wanting me to disable ads I don’t even have. Steer clear ! These guys r big trouble !

Opened a credit card and immediately received notifications from my other two monitoring companies except from IDX!!!
(Experian credit company was utilized).
Called the customer service 24 hours later and notified IDX of the issue. I was told there’s nothing they could do about it! I asked to escalate my concern in case someone at IDX is interested to know about it; I was told no one else can provide me with any additional information.
It appears that no one cares at IDX about their performance.

The Change Health cyberattack is legitimate and the credit monitoring service is too, whether you use it or not. I do agree that for IDX to ask us for more sensitive information so they can "monitor" your information is kind of like letting the "fox watch the henhouse." However, I did sign up but I won't be entering more than my name. If you want to confirm that this cyberattack is legitimate, you can confirm by searching for "Change Health" at usa.gov.

I finally resorted to reading all the reviews here which support my experience. I think IDX and Change Health and the reported data breach are all a hoax. I have a ticket number unanswered despite multiple attempts on my part to reach out to IDX. I have mailed hard copies of my interactions with IDX to Change Health with zero response. Who can we trust any more?

I was also offered two years free credit monitoring with IDX due to the Change Health Care data breach. I started second guessing my decision when the form asked for lots of sensitive information, so I searched for reviews. Thank goodness I found this forum, I stopped right away. If this is you as well, remember to delete any data you've already entered.

I was offered IDX monitoring and protection service after a Change Health Care data breach. From day one, they have not gotten my information correct or even confirmed that I am, well, me! After a month of 'so called monitoring service' they asked for a review, which is astonishing considering they have never responded to a single email from me asking them to correct this problem. Numerous calls to their helpline resulted in conversations from employees who say they are unable to 'update' or 'correct anything.' Seriously? This company is a joke, and doesn't know how to sign a customer up for monitoring service, let alone how to offer identity protection. I have a separate monitoring plan that is not with IDX that has already alerted me that my data is on the dark web. And yet the idiots at IDX are blissfully ignorant. USE ANY OTHER SERVICE OUT THERE. Don't use IDX they are a complete waste of time.

I got a letter from Change Healthcare saying my information may have been stolen. I signed up, but the confirmation email went to spam. That was the first red flag.
It immediately said my information was on the dark web. Red flag #2.
Then I came here and saw all the other negative reviews. Yep, I stopped right there and didn't give them any more information.

Thank god I’ve found this reviews because I was almost tempted to sign in
I thought 2years of free monitoring? What could be wrong ?

Thank you everybody for your reviews

One star is too generous!

I called the number that was on the letter that I received, supposedly from Change Healthcare. The lady i spoke with said she was from IDX. When I expressed my concern that this could be a scam, the representative claimed they were a third-party service hired by Change Healthcare, but she couldn't provide the company responsible for my data breach. She said the letter I received, if it didn't specify meant it was a "generic" letter. I told her that was the dumbest thing I'd ever heard and that a legitimate company will always keep records and someone should be able to tell me, not specific details, but at least provide a company name. She couldn't provide any useful information, which was a huge red flag. She also tried to argue that the number on the letter wasn't for Change Healthcare but for IDX, even though the letter clearly had Change Healthcare's contact details.

To top it off, the letter I received wasnt even on actual copy paper. I literally is the cheap, flimsy, multipurpose shiny paper they aell at Dollar General, which further raised my suspicions. Lack of transparency and useful information was plenty to confirm my suspicions. This has SCAM written all over it. It is just a way to obtain an individuals personal information rather than help.

**Beware!**

I received a new security breach in the mail. I tried to send them a message to extend my service for the new breach. No response. I called and they said wait until current subscription expires and try again. Zero luck and total waste of time.

Thanks Trustpilot. My wife got a letter from Change saying there was a breach in February at portion of her med provider she never used. I got a similar letter from Forth about a week later just saying there was a network breach in May without any hint of what. Both said contact IDX. Antenna went up. Looked for a telephone number -nada; then found this site, read the reviews and wrote this review and put the letters in recycling
As the Who sang, “Don’t be fooled again”

I was informed of a data breach at Change Healthcare and my information my have been taken. At nearly the same time, my credit card company said they had found my Social Security number on the dark web. I have logged hours of hold time on the IDX phone system and sent two emails. I also tried to sign up online but I never receive the conformation email to continue the process. I've started to worry the company could be hackers mining my information.

Useless. Credit monitoring alerts 2 months later
No Dark web alerts

Ridiculous, useless and possibly harmful service. I received this monitoring service free as a result of a data breach. Somebody is paying for this but they are throwing their money away.
The alerts, when I get them, are useless. They say things like “You have an alert”. When I go to the site, there is no additional information. I was told that I had 20 exposures but no info as to what, when, or what anybody is doing. I too have written to them with no response. As others have said, they asked for more information than other identity protection services. No sooner I give them my info, Discover warns me that my social security number has been exposed. By the way, I’m not paying for any identity protection through Discover. This is just the free stuff they offer. What’s wrong with this picture?