IDX Reviews 

Supposedly, there was a data breech through my PCP office and IDX was hired by my PCP office to provide 2 years of free credit monitoring. However, I became skeptical when I received their enrollment email asking me for every private piece of information about me except my DNA!!
I am enrolled in another credit monitoring program due to a data breech by one of my credit card company's; NEVER was I asked for my SS# or other PRIVATE PII.
I then decided to see if my PCP office was contracted with "Change Healthcare", guess, what? They're not! How do I know this? I used to work for my PCP office and still have friends there, including partners and upper management.
So, I can only surmise, this is a complete scam and IDX is probably the villain here.

I was reluctant upon reading 40 one star reviews on trustpilot, but realized it was 40 of 40 reviews. I spoke to an IDX customer service representative named Kayla who put my fear to rest and patiently (I’m 72 years old and a tech idiot) walked me through the process, explaining each step. I think I’m good. If not I will revise this review.

Same thing everyone else says about IDX. Received the letter from Change Healthcare. Started the IDX monitoring, I can't get past the verification process. Finally got some one on the phone who agreed with everything I said and offered no help. They don't respond to emails. They ask questions that don't apply to me and then lock me out. This has been going since October 7, 2024.

My banking facility had a data breach. They gave me a 12 month free data monitoring from IDX. Then, about 10 months later, a different bank, also had a data breach and they too offered me an IDX monitoring service for free. I tried to sign in to my account, as instructed by the second bank's letter, and was unable to do so. I then called the IDX phone number on the bank's letter. The customer service IS HORRIBLE. Could barely understand the IDX rep, and in the background there were lots of other voices and whatnot. The IDX rep was rude and kept saying, "It's not my fault, this is a call center" when I would ask him to repeat or clarify what he said. Then, he adjusted my existing account and it now wants me to pay for a monthly subscription! I was totally frustrated with the rotten service. I would never pay for such crummy customer service, and such poor products.

Ditto to what everyone else says...
IDX doesn't provide me any protection or meaningful useful services. They just want to get good review for some reason.

I ALSO submitted a help request and got zero response after more than a month.

I ALSO received a web link to post a review on their website, but I was not able to post this review on their website for unknown reason : "An error occurred"

IDX don't provided me any protection or meaningful high level useful services to me. They just want to get good review for some reason.
PS.
BTW, I received a web link to post a review on their website, but I was not able to post this review on their website for unknown reason : "An error occurred while submitting this form."
Not a trusted company.

I Emailed them twice, but never received a response back from them at all. After you send the email, you get a useless, generated 'case numbers' as a reply, stating that they will be in touch with you within 'one business day'! THAT NEVER HAPPENS! I can't get a hold of them on the phone because the wait time is hours... I don't think I trust this outfit at all, their customer service is non-existent.

Negative 10 stars. Just got off the phone, actually hung up on by a rep named "Chuck". I waited on hold for 43 minutes. When Chuck finally answered I told him that I received a letter from Change Healthcare about a data breach. Chuck said yeah. Extremely rude I asked if he was familiar with this breach and he again said Yeah. I continued and tried to explain that I had looked on their website and it stated that some notification letters have an enrolment code, which I did not have. I also told him that I was informed not to sign in using their website. I continued to talk when Chuck over-talked me by shouting Whoa, Whoa, Whoa! What customer service rep speaks like this to a prospective customer? I expressed my displeasure with being talked to like this. He continued to talk over me. I said that I had been on hold for 43 minutes, and he interrupted me again by saying wow it's come down. Now he's berating me. I asked my wife to record our conversation and Chuck said it was being recorded and I informed him that I was also recording. I asked how can he talk to anyone like this and he started laughing. I asked to have a manager call me back and not just another rep and Chuck continued to laugh. He asked what the issue was and I said it was his behavior. He asked if it was anything with the website and I said have the manager listen to our conversation and they will understand. Chuck then said great make it difficult for everyone. How is this making it difficult? I questioned Chuck on this and he said if I was not going to act like an adult he was going to hang up on me which he did. I know he has no intention of having a manager call me back. He is making it out to be like he is a victim. This way he does not have to report what actually happened. I cannot imagine any sales rep for any institution behaving in this manner. Chuck was quite a bit more degrading during our exchange but it's too much detail to go into. I would never give business to IDX.

I would rate my experience as a negative star on the chart of 1-5 starts.
I received a letter from Change Healthcare that my medical data was hacked, this company has ties to medical insurance company United Heath Care / United Health Group. I filled out forms to enroll with IDX which was offered as a monitoring credit service for 2 years for FREE. I also completed webform asking many questions not found on the IDX website. That was on 10/15/2024, the same day I received email stating "We are confirming receipt of your help request and will be in touch within one business day to assist you." I never received any feedback from IDX. I again email directly this time to them on 10/17/2024 - and again never received anything back. I call on 10/22/2024 and left a message. Today is 10/28/2024 so I called 800-939-4170 and after 20 minutes on hold I hung up.

If someone had a true Cyber Crime they needed help with I don't believe IDX would be the company to help as they don't answer emails nor answer the phone.

Moral to the story: If it is FREE, beware likely the services and products are JUNK. I am in process of deleted the IDX account and all the data I entered.

Couldn't even complete account creation following an attempt of a sign-up (received letter in the mail from Change Healthcare which is handling United Healthcare's data breach) but after reading these other reviews I won't even bother.

If I could give a -10, I would!
I have been involved in 9! 9 Data breaches. So when I get another letter, I call right away. No company has offered 2 years of protection. So I could not see an account # anywhere….. odd. I called. The pleasant person said “ just put in the information in the box when you sign up on the internet.” I figured it was on the back page. I also asked what companies that they were payors for that involved my information. “We don’t keep a record of that here, we are IDX, the credit monitoring company, not Change Healthcare”, I don’t think you can find that out unless you call your medical providers and find out who uses Change Healthcare”.
So in that little box, is only a web address to sign up, no account number, to ID me as a valid person. The entire handout looks exactly like a Medicare bulletin. Funny thing. A previous resident received one at this address stuffed in a much smaller envelope looking like a BCBS envelope. I am familiar with both. Haha, their scam is elaborate. I blocked the number. Good luck everyone!

The Change healthcare breach offered IDX as a monitor for my identity and while I have been breached so many times in the past and currently, One of the companies I currently have is IDX and they seem to be the last ones to know what's going on in the background compared to the notifications I get with other companies I have from other breaches. When I tried to at least add the Change breach offer to my IDX account for the 2 year coverage it wouldn't let me in as my email address is already in the IDX system so when I emailed them for assistance, the reply was we'll get back to you in 1 business day and have not. When I replied back to that email for help, I am still being ignored. Shame on Change Healthcare for offering such a F'ing placebo for a breach that they neglected to shield us from. The GREED of Corporations these days is unexcusable!

My information at Sutter Health was hacked. The senior staff MBAs did not take responsibility for the hack and apparently hired this unknown company to monitor my data. I’m not giving out my private data to this unknown IDX company to get hacked or used in the black market.

Useless website. And because of that I don't trust it at all! What a shame that victims of ID theft can't get the protection we need. Thankfully we have taken other steps to protect our credit and social security numbers.
What a joke! DO NOT USE THIS WEBSITE.

Got a spam letter from Change Healthcare, do not sign up for this as this whole thing is a marketing scam to get your SSN and data on this IDX platform. Stay aware, stay safe and stay away from IDX!

I received a letter from Charm Healthcare about their data breach and they offered IDX credit monitoring. I’m so sorry I signed up for this. I gave them all my personal information and then they say they can’t identify me so I have no credit monitoring but they have my personal information? I requested my information be deleted which they say, deletes your account also. I can’t login to my account now and they won’t send me a password reset but they still email me as if I have an account with them so they have not gotten rid of my information they’ve just blocked me from accessing my account. If you call, no one ever answers and they have not responded to numerous emails. This is a scam and if I were you, I’d stay away from this fraudulent company.

Horrible, useless company.
As others have said, they are supposed to be monitoring my hacked account for two years. They will not even accept me in their database. That is probably fortunate. I have just frozen my credit.

All emails from IDX idx-AT-mg.idx.us like "Verify your email address" were automatically put in Spam folder by Gmail. If IDX is not smart enough to take the simple steps to avoid having their emails flagged as spam, then that is a red flag. First impressions all negative. No way I will give them my SS#, nor unfreeze credit reports for them. I have left everything frozen at all 3 bureaus for years, and only had to unblock once. So that I never get bothered by.idx, I blocked the idx ema0l, and gave them fake phone number. The consumer-protection bureaus and AGs should make the entities that are breached provide better monitoring services rather than worthless scams like idx that are apparently lowest bidders or worse (I wonder about kickbacks... why would Change hire idx after seeing reviews here?)

I received a long letter from Change Healthcare - a company I knew zero about. I called the only phone number given, which was for Idx. A woman parroted what I'd read in the letter. Allegedly my healthcare information and all my credit information has been compromised. I googled Change Healthcare and its web presence says that it is affiliated with United Healthcare group which is the parent group of United Healthcare, with whom I used to be affiliated. I moved forward to get the free monitoring with Idx but its software is "buggy" and fortunately I couldn't complete the sign up information. This entire thing feels like a scam.

UR THE WORST COMPANY I HAVE EVER DELT WITH .U HAVE NEVER RESPONDED ,CAN'T EVER GET THROUGH ON PHONE UR A SCAM. MY BIRTHDAY AND YEAR I WAS BORN IS WRONG. I HAVE TRIED NUMEROUS TIMES TO GET IN TOUCH WITH U. PEOPLE DUMP THIS COMPANY NOT REAL