I dropped my laptop off with Paul after it "died". He was able not only to put right the problem by re-installing Windows 11, but also to improve the performance, in just a few days. I'm very pleased... Toon meer
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Lees wat reviewers zeggen
IFixTech has done a number of repairs since I came to the area. Most recently on my Microsoft Surface, my main machine. The charge stayed as the estimate although taking longer than expected. There... Toon meer
Excellent. Helpful and kept me in touch with what was going on. Provided good support to ensure all my apps and data was returned to my device. Very efficient booking procedure.
I had an issue with an old iMac which wouldn’t power up. I spoke to Paul who is very friendly and very knowledgeable, which made the whole process easy. Paul tried to fix the issue but it became cle... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At iFixTech, I specialise in expert repairs and IT support for MacBooks, Windows laptops, desktop PCs, and gaming systems. As Dorset’s only Apple Independent Repair Provider (IRP), I provide trusted, high-quality repairs using genuine Apple parts and tools. Whether it's data recovery, performance upgrades, or business IT support, I deliver honest advice and reliable service with over 20 years of hands-on experience. Based in Poole, I serve local homes and businesses with a personal, no-nonsense approach. Need your tech fixed right the first time? I’ve got you covered.
Contactgegevens
Upton, BH16, Poole, Verenigd Koninkrijk
- 01202 805 000
- info@iFixTech.com
- ifixtech.com
4,8
Uitstekend
84 reviews
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Very genuine company
Very genuine company. Couldn’t fix my item due to parts delay from China but didn’t charge me and were very helpful, polite. I would use this company again and recommend them to others. Thank you
20 november 2021
Review zonder uitnodiging
Replaced iPhone battery at Freeport.
Replaced iPhone battery for me but the phone battery is much worse and switches off at 17 percent charged. I am charging 2 x daily now. On settings it is still showing 85 per cent maximum battery capacity from the replaced battery. No reply from Freeport Store to emails or messages on website??? Disappointed.
29 juni 2021
Review zonder uitnodiging
Antwoord van iFixTech, Poole, Dorset
Hi Angela, I think you have the wrong business. We are the original iFixTech store located in Poole, Dorset, and are in no way associated with the Freeport business. We've been around for some years and have a lot of businesses use similar and misleading names. The company you want is called iFixTek or similar. As a small local business in Dorset would appreciate you removing your review or adjusting it to 5 stars ;) as negative reviews can hurts our hard working business.
Thank you
Paul (owner of iFixTech.com)
P.s. I always reply to every customer email! :)
Great service and very fair price
Great service - I had a new charging port and battery fitted to my ageing IPhone 5S at the Wallisdown shop - Will was very helpful and did a perfect repair. Took it in at 10.am and had it back by 1pm. Would highly recommend!
28 juni 2021
Review zonder uitnodiging
Chaudhry at the Bury store was so…
Chaudhry at the Bury store was so helpful and went over and above to help me recover sensitive information. Thank you for a 5 star service. Highly recommended 👌
1 mei 2021
Review zonder uitnodiging
Excellent service
Excellent service. This is first time we have used this service and we really impressed. Quickly fixed after fairly serious damage and phone good as new . Will definitely recommend this service thanks you very much .
28 april 2021
Review zonder uitnodiging
Problem with faulty laptop battery…
Problem with faulty laptop battery quickly identified and appropriate replacement recommended. Very reasonable charge. Fully satisfied customer.
17 februari 2021
Review zonder uitnodiging
The service was very good
The service was very good.
The safety and COVID precautions are excellent.
The explanation given to me was clear and precise.
Definitely recommend this company in Broadstone
29 januari 2021
Review zonder uitnodiging
Professional
Will did a battery replacement on iPhone, very professional. I like the appointment booking procedure too.
Always good service every time.
18 november 2020
Review zonder uitnodiging
iPhone Battery Replacement
Very happy with iFixTech's appointment system and with the work carried out.
29 oktober 2020
Review zonder uitnodiging
Terrible service
Gave my phone in for unlocking no email or call in a week. Had to go in and ask what was happening. They couldn’t unlock it and I waited 7 days. Terrible service.
27 juli 2020
Review zonder uitnodiging
Had my iphone 7 screen repaired here
Had my iphone 7 screen repaired here. They did a good job, on time and the service was friendly enough. They also repaired something additional free of charge, but i do not remember what it was. Will definitely use again.
9 november 2019
Review zonder uitnodiging
EXCELLENT
The staff were very helpful and polite. Fixed my grandsons iphone within a day. I have used other stores and which have shut down and I lost my goods that were being fixed. Thankfully no such problems with iFixTech - would definitely trust them and can recommend in Poole, Dorset area.
24 oktober 2019
Review zonder uitnodiging
Staff were very friendly and helpful
Staff were very friendly and helpful. It took two technicians many hours testing and diagnosing my laptop problem however I was only charged for the time it took to repair it which I really appreciated. Would recommend Ifixtech to anyone having computer problems!
26 juni 2019
Review zonder uitnodiging
Antwoord van iFixTech, Poole, Dorset
Hi Ruth, thank you for your amazing feedback. I am pleased we were finally able to get to the bottom of your Macbook repair and appreciate your feedback. I personally found and fixed the fault but two other staff members were also involved and I will pass your review back to them as they will be really pleased to see this. If you have any probs or need help and support please let me know. Thanks again for your business and for shopping local. Paul (Owner of iFixTech)
The service was excellent
The service was excellent, handed my phone over and it was ready within 30 mins with 10% discount. Amazing
29 april 2019
Review zonder uitnodiging
Antwoord van iFixTech, Poole, Dorset
Thank you for your great feedback. I am pleased you are happy. Please do let us know if we can help yuo with anything else. Thanks again, Paul (Owner)
Brilliant service
Dropped off a very sick laptop,slow kept freezing.To me it was a lost cause but the crew at ifixtech.com were brilliant.Within four days I had a phone call to say it was ready and working.It's like a new machine ,brilliant!Thanks again lads and they did not charge me a fortune like a well know retailer.
9 maart 2019
Review zonder uitnodiging
Antwoord van iFixTech, Poole, Dorset
Thank you for your kind words. If you need help with anything else please get in touch.
Fantastic service
Fantastic service, Did a quick repair and didn't charge me anything! Friendly helpful and would definitely use again.
15 februari 2019
Review zonder uitnodiging
Antwoord van iFixTech, Poole, Dorset
Thank you for your kind words. Please let us know if we can help you with anything else. Thanks again, Paul
time waste.
Dropped off an expensive upgraded laptop that stopped working. waited 9 days for a phone call saying they cant give me a price or tell whats wrong and offered to take it off my hands for free. what a waste of time.
30 januari 2019
Review zonder uitnodiging
Antwoord van iFixTech, Poole, Dorset
Hi John,
I am sorry our service was not to your liking. I can understand having to wait 9 days is frustrating and I apologise for this.
I checked with my technicians and we estimated we would be in touch after 7 days and this was written on your receipt - but this month was a bit busier than we anticipated and our free diagnostics service is a very popular service we offer which many other companies do charge for and we just couldn't quite keep up with the queue we had for our free diagnostics.
I checked our diagnostics notes, your motherboard has failed. In most cases, the cost to replace a laptop motherboard due to their bespoke nature is usually more than the cost to replace the laptop. We get a lot of abandoned laptops which cannot be repaired so we do offer free recycling and data destruction service and I believe this was mentioned to you.
Thank you for taking the time to leave feedback, all feedback is valuable and I will off course look into how we can improve our excellent service further - in this instance we should have given you a call on the 7th days to explain we are a bit behind.
I would like to again apologise for not sticking to our estimated timescale of 7 days. Let me make this up to you. The next repair you come in please quote your previous job ID and where I have added an Express Service credit to your account worth £24.99. This will mean your next repair will jump the queue and we will look at it immediately.
Regards
Paul Betteridge
Managing Director
The worst company ever.
The worst company ever.
They broke my touch screen ,lied and I was treated in an aggressive manor . Yes, I was fully refunded the £90 for the clean but the fan is still broken ,the wifi issue still not repaired. Please use someone else .The reply to this will be yet more lies. I can totally guarantee that the screen was in no way broken before this company had it.Also the fan isn't fixed. Very defensive response as usual. Why would I except ,or risk them replacing the screen they broke. They'd probably break something else. If they hadn't broken it then why offer to replace it free of charge.
26 december 2018
Review zonder uitnodiging
Antwoord van iFixTech, Poole, Dorset
Hi Laura,
My response is the same as per all the other negative reviews and emails you have left us - We DID NOT break your screen - we actually found the crack under all the dirt and grime after we cleaned your laptop and we reported this back to you. The laptop was so dirty when you booked it in we missed the crack under the dirt and didn't report it at the time of book-in! Because we take customer service seriously and you were upset with what we found we even offered to replace the screen FREE of charge - you refused!!!
We also DID fix your fan - the reason you beleive it's not fixed is because you can no longer hear the horrendous noise it makes as we cleaned all the dust from inside the laptop and the fan is now free of dust and debris which allows your fan to run normally and silently as it should! We also confirmed your wifi was working fine as we connected to our own internal wifi networks without a single issue during all the time your laptop was with us.
We also fully refunded you and I personally offered help and assistance to overcome any issues you beleive you still have with your laptop. You refused.
I have several times already tried to help you (you have refused on all occasions!) and as a Which? Trusted trader we use Dispute Resolution Ombudsman. Please contact Which? Dispute Resolution Ombudsman on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
Again, I am sorry our service was not to your satisfaction - we tried our best for you and even afterwards in reply to your emails and reviews you left us I tried to help you which you refused all my efforts to help.
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