I ordered on January 30. It's been a whole week, and I still have no tracking number. Instead someone named Yuki from 86 area code sends me a message on whatspp but did not answer my email. YUKI sen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
THIS IS ACTUALLY -1. On 2/13/26 I placed an order for a wig I saw on Instagram (Short Honey Blonde Brown Highlight Bangs Wig Remy Hair.) On 3/2/26, I sent an email asking for the status and was to... Toon meer
Bedrijf heeft geantwoord
Everything went wrong! This was my first time ordering from Ilikehair and it was very disappointing. I kept emailing asking when should I be expecting my package. I was given a different time frame re... Toon meer
Bedrijf heeft geantwoord
False products. Long wait. Decent customer service. July 31 I paid for a sisterlocs wig that was heavily advertised on Instagram and endorsed by trusted influencers. I asked for an ETA via email. No r... Toon meer
Bedrijf heeft geantwoord
1,7
Zeer slecht
90 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nice everyday protective style.
I just put it on and head out.
12 februari 2026
Review zonder uitnodiging
Looks more natural than I expected.
This one blends well with my skin.
5 februari 2026
Review zonder uitnodiging
Your Business Suck and Steal from the…
Your Business Suck and Steal from the Innocent Customers
Order a short wig on February 2026 and did not received it until March 17th, 2026. The wig I order was a short blonde wig with highlights mixed in, the back of the wig was hideous dark black with piece sticking up everywhere. The wig look nothing like what's on the website. It smaller and the colors are totally different. I had high hopes for both the product and the service, i was sorely disappointed. I understand that you require the wig to be return within 14 days, but i am perplexed by your policy that mandates I cover the shipping costs for this return. This practice is not only inconvenient but also reflects poorly on your customer service standards. To add insult to injury, I have been informed that should the wig not arrive at your facility within this arbitration timeframe, my refund will be cancelled. This is unfair and put undue pressure on customers and seems designed to benefit your company at the expense of its patron. I believe that transparency and fairness are essential in any business relationship, and that you do not have. However, my experience with your company has been anything but fair. I can't believe you offered me $20.00 to keep the wig. The wig can't be worn its damaged good.
I hope that you change your business practice and treat customers better.
27 maart 2026
Review zonder uitnodiging
Antwoord van Ilikehairwig
Hi Debbie,
Thank you for your feedback, and we sincerely apologize for the disappointing experience with your order.
Every wig shipped from our warehouse is thoroughly inspected before dispatch, and all wigs are sent out in perfect condition.
We understand your frustration regarding the delivery delay, the product not matching the description, and the return policy concerns. This is not the standard we aim for, and we take your comments seriously.
We would like to work with you to find a satisfactory solution.
Please contact our customer support team at service@ilikehair.com so we can better assist you.
We’re here to help resolve any issues and improve your experience moving forward.
If there’s anything specific you’d like us to address, we encourage you to reach out directly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
DO NOT ORDER WIGS FROM ILIKEHAIR
THIS IS ACTUALLY -1.
On 2/13/26 I placed an order for a wig I saw on Instagram (Short Honey Blonde Brown Highlight Bangs Wig Remy Hair.) On 3/2/26, I sent an email asking for the status and was told the wig was a custom-made order that was being carefully styled and prepared by their professional stylists but that a request was sent to expedite my order. I received the wig yesterday and was shocked and dismayed at what I received. The wig looks NOTHING like the wig that I purchased. The lace that is supposed to be sewn into the front of the wig was sewn into the back of the wig. The sides are not even cut the same lengh....the most disappointing wig I have ever received.
19 maart 2026
Review zonder uitnodiging
Antwoord van Ilikehairwig
Hi Valerie,
Thank you for taking the time to share your feedback.
Every wig shipped from our warehouse undergoes a thorough inspection to ensure that only items in perfect, undamaged condition are sent out.
We sincerely apologize for the disappointment and inconvenience caused by the wig you received.
If both the product itself and the delivery timeframe fell short of your expectations, we urge you to contact our customer service team first—we are fully committed to resolving this issue for you.
Leaving a negative review directly does not help in resolving the problem.
We highly value your patronage and hope to have the opportunity to regain your trust.
Should you require any further assistance, please feel free to contact us via email at: service@ilikehair.com.
I ordered a wig from them on the 20th…
I ordered a wig from them on the 20th and I did not receive my wig until the next month on the 11th. The unit was not what I ordered at all the hair quality was really nice but it took them so long that I continue to email them and ask them what’s going on with my order the day before I receive the unit I got an email saying that the unit had been shipped. I did not get any shipping information until I emailed them and asked for it once I asked for it, shockingly, UNIV showed up the next day. Do you need hair curlers in it and clips still on it it was Poorly packaged. When I went to put it on the bangs were so short, it is disgusting. I went back onto my account to try to see how to get a refund. Surprisingly, there’s no way you can ask for a refund on their account do not do not I repeat order from this company I will never order from them again.
13 maart 2026
Review zonder uitnodiging
Antwoord van Ilikehairwig
We're sincerely sorry for the wig can't meet your expectations.
Since your order is a styling wig, and it belongs to customized order, it needs take few days to customize the wig as you need with the best material. Then you can have the best using of the hair, we really hope you could enjoy in our nice hair.
Once your order shipped, our system automatically sent a shipping confirmation email to your email address. To help preserve the wig's style during long-distance transit, we have included rollers and hair clips to maintain its shape. Upon receiving the wig, simply remove the rollers and clips; this will not affect your ability to use the wig.
Because our bangs are actually made in the same way, since every customer's forehead height varies, the fit may differ slightly from person to person. Hope you can understand.
Leaving a negative review will not solve the problem. As noted on our website, should you encounter any issues with the wig upon receipt, please feel free to contact us via email; our customer service team will do their utmost to resolve the matter for you.
Here's the email address:service@ilikehair.com
AVOID ORDERING FROM ILIKEHAIR!
Everything went wrong! This was my first time ordering from Ilikehair and it was very disappointing. I kept emailing asking when should I be expecting my package. I was given a different time frame reach time. The initial reason I ordered was because it stated that they would mail it via FedEx. After emailing back and forth, I received an email stating my order was canceled! I asked them to show me where I canceled my order. They then emailed stating it was a system error. That's a bunch a crap I've ever heard! There was no compensation ever mentioned due to the lost time and misleading info. The responses seems so AI generated! I'm truly bothered by this experience knowing I need this type of wig for my trip!
20 februari 2026
Review zonder uitnodiging
Antwoord van Ilikehairwig
Hi Arlene,
We are truly sorry to hear about your experience and sincerely apologize for the confusion and inconvenience caused. We understand how frustrating it must have been to receive conflicting information and to have your order canceled unexpectedly.
Please know that your feedback is taken seriously. The cancellation was due to a system error, and we regret the frustration it caused. While this does not undo the inconvenience, we would like to make things right. If you are still interested, we can assist you in placing a new order and ensure it is prioritized for timely delivery.
We deeply value your business and your trust, and we are committed to improving our processes to prevent issues like this in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience.
I ordered on January 30
I ordered on January 30. It's been a whole week, and I still have no tracking number. Instead someone named Yuki from 86 area code sends me a message on whatspp but did not answer my email. YUKI sends me a whatsapp message telling me that the people in the factory will soon go on vacation and my wig will not be completed until the end of February!!!!!!! what a scam..I will do an investigation and let authorities know as well
5 februari 2026
Review zonder uitnodiging
Antwoord van Ilikehairwig
We sincerely apologize for the delay in your order. As soon as an order is placed, we always arrange shipment and production promptly. However, our partnered factory has been on a break recently, which has caused delays in fulfilling orders. We're actively coordinating and have already arranged for the factory to expedite production as soon as they resume work. We truly regret any inconvenience this has caused you. But a negative rating will not help speed up the delivery of your order—please contact us first, and we'll help follow up on the production.
Haven't even received the wig
Haven't even received the wig, but the customer service is horrible. Emailed about status of delivery.....No tracking information and automated emails response. $119
25 januari 2026
Review zonder uitnodiging
Antwoord van Ilikehairwig
We sincerely apologize for the extended wait on your order. The new products we recently launched involve more complex craftsmanship and are significantly more challenging to produce, which requires a longer manufacturing time compared to our other wigs. We truly appreciate your patience. A negative review will not help you to receive the package or refund quickly. If you can't wait for your order, please feel free to contact us, we'll help you to solve this problem. Waiting for your reply asap.
I would rate my experience less than a…
I would rate my experience less than a 1. The hair looked nothing like the picture and smelled so disgusting it made me want to vomit. I had to put it back in the box. The hair had a matted piece on was shaped irregular and of poor quality. The vender told me they would give me my money back if I followed the shipping instructions. Now im out of 130.00. No more contact from Aurora since about my credit being issued though the wig was recieved last Saturday. The pictures and reviews on the site are fake and this company is a scam. Do Not Buy From Them! You will be sorry!
30 december 2025
Review zonder uitnodiging
Antwoord van Ilikehairwig
We are sorry that the wig did not fully meet your expectations.
Our customer service team will assist you with the return process. If you return the item to the return address we provided, we will process your refund immediately upon receiving the return, so you will not incur any losses.
If you still wish to return the item, please contact our customer service team again, and we will guide you through the return process.
Leaving a negative review will not solve the actual problem; please contact our customer service team first and the email address is: service@ilikehair.com..
Please don’t hesitate to reach out to us so we can assist you.
Do not buy from this company
I bought a wig from them over two weeks ago. I reached out to them and told them that they sent the wrong Wig. They wrote back and stated that they talked to their warehouse in their warehouse stated that they sent the right Wig. I sent them a picture that it was the wrong week and they still would not refund my money or give me the correct Wig do not buy from them.
25 december 2025
Review zonder uitnodiging
Antwoord van Ilikehairwig
We're sorry the hair make this bad experience and the inconvenience caused to you. We inspect all items before shipping, so please don't worry. Bad reviews won’t help you solve your problem. If you don't want this wig, please contact us. We'll refund or exchange it for you after we receive the return. Waiting for your reply.
Shocking disgrace of a company
Shocking disgrace of a company. I did get my money back as I contacted my bank and they noticed it was a scam. They reached out to the merchant and I regained my money back, I would not recommend this company at all. Avoid!!!
13 november 2025
Review zonder uitnodiging
Antwoord van Ilikehairwig
Hi Lisa,
We sincerely apologize for the unpleasant experience you had.
If you are dissatisfied with the product in any way, please contact our customer service department immediately, and we will do our best to resolve your issue.
We handle all customer issues according to our established procedures. If you insist on returning the product, we will send you the return address, and we will process your refund immediately upon receiving your return.
Leaving a negative review will not solve the problem. If you have any other questions, please contact our customer service team.
Here's the email address:service@ilikehair.com.
Scam and extremely restrictive on returns
You can respond to the consumer. Change your contact method. Quality of wigs not as advertised. Amend the impossible and extreme restriction of returns.
1 januari 2026
Review zonder uitnodiging
Antwoord van Ilikehairwig
We're so sorry that this time do not let you 100% satisfied. If you have any problems after receiving the wig, please feel free to contact us. After we confirm that the wig has not been used, we'll provide you with the return address. Bad reviews won’t help you solve your problem. Please send us the pictures of the wig you received, so that we can solve this problem for you asap. Waiting for your reply.
Antwoord van Ilikehairwig
We're so sorry that this time do not let you 100% satisfied. May I know your order number? We'll help you to check with your order. So gald to receive your feedback, but bad reviews won’t help you solve your problem. If you have any problems after receiving the wig, please contact us first, we must give you the best solution. Waiting for your reply.
Ilikehairwig ate my money after I…
Ilikehairwig ate my money after I follow all their return instructions I did not receive my money or hair replacement. People have to careful when dealing with ilikehairwig and going inform all my colleagues family and friends.Thank you . Kate Evbuomwan
30 oktober 2025
Review zonder uitnodiging
Antwoord van Ilikehairwig
Hi Bola,
We're sincerely sorry for your dissatisfaction.
If you have already returned the item following the steps provided by our customer service team, please contact us promptly with the return tracking number. We will record the return, and upon receiving the item, we will process your refund as soon as possible.
Leaving negative feedback will not solve the problem. Only by contacting us and providing your return tracking number and order number can we confirm that you have returned the package.
If you have any questions, please contact our customer service team first. We’re here to help and will follow up until this is resolved.
Please don’t hesitate to reach out to us so we can assist you.
Never Received The Wig. I ordered a short kanky twist wig
I ordered a short kanky twist wig the price was over $100.00 dollars, I have never received it.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Ilikehairwig
We sincerely apologize for the extended wait on your order. The new products we recently launched involve more complex craftsmanship and are significantly more challenging to produce, which requires a longer manufacturing time compared to our other wigs. We truly appreciate your patience. A negative review will not help you to receive the package or refund quickly. If you can't wait for your order, please feel free to contact us, we'll help you to solve this problem. Waiting for your reply asap.
Never received order
Never received order. Ordered sept 29th. This company is a fraud. Im out over $200.
29 september 2025
Review zonder uitnodiging
Antwoord van Ilikehairwig
"Hi Tiffany,
Thank you for your feedback. We’re sorry to hear that you haven’t received your September order yet.
To help us look into this right away, could you please contact our customer service team directly with your order number? We’ll track your package closely and make sure you get a timely update on its status.
We’re here to help and will follow up until this is resolved.
Please don’t hesitate to reach out to us so we can assist you."
HILARIOUS
Well I should have read the reviews before ordering. I ordered a wig on Oct 5 2025 costing $150.00.I have not received a "Thank you for your order" or a status update. The only I have received is advertising offering discounts on my next order!!😅
5 oktober 2025
Review zonder uitnodiging
Antwoord van Ilikehairwig
We're sincerely sorry for your dissatisfaction. After you place the order, our system will automatically send an order confirmation email to the email address you left for the order. A shipping confirmation email will also be automatically sent after shipment. Please check if the email address you provided in the order is correct. Please be assured that leaving negative feedback will not speed up the process. The best way to get help is to contact us directly. If you confirm that your email address is correct, please contact us and we'll update your order status.
Quality of the wigs wasn't great
Quality of the wigs wasn't great. Ordered a 13×4 lace front and was not what I received. Won't oder from here again.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Ilikehairwig
Hi Lauren, hank you for your feedback.
We are sorry to hear that the product did not meet your expectations, despite our customer service team offering a partial refund of $40 as a gesture of goodwill to address your concerns.
We are sorry that the outcome was not satisfactory and we have taken note of this feedback for our ongoing improvement.
I ordered a wig on September 19th
I ordered a wig on September 19th, 2025. As of today, 10/10/25. I hit a confirmation immediately after placing the order and no more communications. I have emailed several times. No one picks up the phone and WhatsApp message is automated. This company is a fraud. BEWARE!!!!!
I am still waiting for someone to respond to me.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Ilikehairwig
Hi Victoria, we sincerely apologize for the frustration and misunderstanding that led you to feel this way.
We want to assure you that we are a legitimate business, and our goal is always to resolve customer issues.
Our records confirm that our support team did reply to you and has already processed a full refund for your order.
The confirmation should be in your email. If you haven't received it, please email us directly at service@ilikehair.com with your order number, so we can provide the proof and assist you immediately.
We are here to ensure this is resolved for you.
Antwoord van Ilikehairwig
Hi Traci, we are very sorry to hear that you feel this way.
We want to assure you that we are a legitimate business, and our goal is always customer satisfaction.
Our records confirm that a full refund of $160 was processed for your order on October 13, 2025.
The refunds should already be returned to your original payment method.
We sincerely apologize for any misunderstanding or frustration you experienced.
If you have any further questions, please feel free to contact our customer service team ( service@ilikehair.com )directly.
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