I Love meet and greet Reviews 

They picked up and dropped off the car within the timeframes. I had no problem with this.
The issue I had was that I dropped off a clean white car, and picked up a dirty white car. I presume the cars are parked in, or close by to a dusty field. I did not want to add "Clean my car" to my to do list as soon as returning from holiday.
There was even a "mud" mark where someone had used their foot to open the door. It is a low car, but they could have cleaned this!

Punctual, friendly and helpful with quick kerbside meeting. However, car wireless channel had been changed.

The directions on our email from the booking agent were wrong, 3 phone calls and 3 times in and out of the airport to find the drop off. On arrival home and with suitcases in hand rang them as instructed and was left standing in the rain and cold at 11:30pm for 20mins until the car arrived. The driver got out scanned my ticket, got me to sign and walked off. No offer of help just went. I did complain and got 25% back but....two weeks later we got a parking ticket from NCP so had to contact them again to get that resolved. They did sort it out but this was not the easy relaxing experience I thought it was going to be.

I don’t normally leave reviews but these guys are great. It’s so refreshing to meet real people who actually want to help. Great personal service, with a smile and genuinely helpful. Thank you Steve, Nick and all the team.

I have used these guys in the past without issue, but my most recent experience will be the last time I use them. My car was returned to me with a puncture, which I didn't find out until starting the car and seeing the giant warning sign on the dash saying that one of the rear tyres was down to 12 PSI. I had used the meet and greet service so the car was driven to me at the airport. The driver who returned the car had not mentioned this and had already made a swift exit, leaving me with no option but to drive to the nearest garage with a dangerously deflated tyre as I could not remain in the airport drop-off zone. I immediately called and reported this to ILMAG who told me I needed to email their CS dept the following day. When I did so they denied having any knowledge of the problem and refused to admit any liability. They even tried to blame this on me, sending me a picture of the dash on collection, showing the pressure warning. It turned out they had taken the picture during the pre-ignition sequence when all instrument lights are lit, which they clearly do so that they can subsequently blame any fault on the owner once returned. Punctures can and will happen without fault of the parking operator, but returning a car with a known issue and keeping quiet to avoid liability is just underhand and dishonest behaviour.

Anyone looking for a meet & greet north terminal Gatwick keep looking. They kept us waiting over 20 minutes in the freezing cold early morning, even though I phoned them 15 minutes before arriving to drop our car off. Then to add insult to injury, again we were left waiting in the rain on our return 7 days later for a further 20 minutes. Thought their service was meant to be quick, trouble-free? Rubbish!

Terrible would not use again.
We followed the instructions to contact them to make sure they would be waiting for us on our arrival, we were left waiting for over 20 minutes for them to collect the car. At that point we thought, even though it was a long time we had allowed ourselves enough time at the airport and we were about to set off on holiday, so we were happy. However on our return we were made to wait 40 minutes for them to return our car. We again followed the instructions given to us. After 10 minutes of waiting, I managed to speak to a rep who was waiting to collect another car and he called their office on my behalf. I was told all drivers were on the way. After another 10 minutes the car hadn't arrived. I called the office I was told there were lots of cars being delivered and mine had been blocked in and was now on the way. After a further 20 minutes (now pouring with rain) the car arrived. I asked the driver how long.ago he set off in our car and he said he collected it 10 minutes ago. I told him we'd been waiting for 40 minutes and he said well just email the company then. Great. Will definitely not use them again.

LGW. Going out easy and based on prior experience, we called in advance so the driver was there, no hanging around, no problem. The return? Horrible. Called as instructed at 21:25, still no sign of the car at just after 2200, so called again. Told the car was well under way and would be about ano min. Got in the car 2210. Not great after nine hours travelling but that's my issue. If it's going to be 45 mins or how ever long, tell us the truth. It might not be what we want to hear but we wouldnt be outside freezing!

I have been a long-standing customer of I lovemeet&greet, unfortunately my recent experience with them has been extremely disappointing. I collected my car Friday 19th December at 1:45pm from Gatwick North the driver was courteous helped me with my luggage however he failed to mention that there was a tyre pressure warning showing as soon as I got in the car started the engine it appeared, I looked for the driver unfortunately he had left. I felt where I was parked. There was little I could do so I continued to the nearest service station and this is not a fault of Ilovemeet and great however I proceeded to spend up to 6 hours waiting for recovery through RAC which has been another failure and being investigated with RAC MOTABILITY as my car is under the motability scheme. The point of my review is directed that regardless of raising this with Ilovemeet and greet when I eventually arrived home I have had no feedback or explanation. I understand that these situations of flat tyres caused by nails can happen to any driver but my point is they never alerted me to it on collection and that there is was in fact a nail through my tyre where I could’ve had it dealt with at Gatwick instead of being left the roadside for a considerable amount of time, to add the reason we know that they knew about this is because my 12 V in car charger had been used and has never been removed for the year I have had the car they had failed to put the cap back on and left it on the passenger seat. The only explanation for this as it was used to pump up the tyre by a portable tyre pressure gauge. There is no other explanation for that 12 V cap to be removed or for it to be used.
The coincidence is outstanding So presuming when collecting the car from the Compound to return to me on my inbound flight, my tyre must’ve been flat and they just pumped it up without telling me that there was a faulty tyre this is terrible for anyone collecting their car especially for somebody who has a long journey home I had to drive another hour and a half to go home so it was obvious that I could not continue my journey until the car was either recovered all the tyre was replaced. The experience has left me not want wishing to ever use this company again I appreciate like I’ve said a nail can go in anybody’s tyre even myself driving but to not alert someone that you have physically re inflated a customers tyre and not notifying them when handing over the keys was a poor service, before writing this review I gave the opportunity of the company to reach out to me to try and explain the reasons and I have heard nothing. A disappointing end to a long journey with a company that I’ve always given Good reviews.
They failed me on the last booking and a disappointing end I will not be refusing this company again and certainly would not recommend them if this is how they leave customers for a long journey home.

Very friendly staff and seemed like an efficient service but was issued a parking fine from the Gatwick Airport Drop Off Zone. Fine was cancelled by ILMAG but they refused to reimburse me for the admin fee my car lease
company charges me for processing parking fines. Through no fault of my own I am now paying this.
ILMAG claim the problem was with the NCP automatic system misreading the number plate but this is surely impossible otherwise I would never have received the fine! Mindless ILMAG “computer says no” customer service

Hung up on me when calling to say I was ready for the car, had to wait an hour at midnight for my car return .. car was in a terrible condition with tree sap all over it, refused to pay full compensation despite saying they would .. not worth using them sadly !! Despite having been a regular customer

We have been using this service at Stansted airport for the past few years and can’t fault them. The drivers are all lovely and the service is very efficient and makes parking less stressful.

Outbound. We phoned as instructed 10 mins from the airport. After waiting for 20 minutes a driver arrived to tell us we should have driven directly to their car park. This was not what we booked. After waiting more time the driver finally got through to his office to get permission to take our car.
Inbound. Our flight was on time. We phoned as instructed when we had collected our bags and were told we would have to wait 25 to 30 minutes. In the end we waited 50 minutes outside in the cold. There were other customers who informed us they had been waiting for an hour.
The staff were pleasant and apologetic. Clearly there were not enough staff on duty to cope with the demand which the company would be fully aware of.
Will not use again.

The Stansted team are amazing! I've used plenty of valet and on site parking before and had reason to complain. Not so with I Love meet and greet. So easy, 5 mins minibus transfer to airport, then rang them when through customs on return and they were waiting 5 mins later to take us back to the car. Flawless experience, all lovely people! Thank you!

Excellent service, as always and Steve was particularly helpful today, when discovering a ‘mix up’, he reassured me, organised an instant pick up and helped me start my visit to my grandchildren without stress and enabled me to check in on time. I cannot thank him enough.

Very poor customer service. Unprofessional. Hidden Fee’s and aggressive staff. Used other parking services at Gatwick and they were much more efficient and better value for money. Avoid these cowboys, they are not interested in anything but your money.

Called them as instructed 10 minutes prior to arrival at Gatwick South Terminal. A uniformed driver was there when we arrived. Smooth handover of the car and keys and we were straight into the terminal. The driver was friendly and polite.
On our return, it was to North Terminal. I called them from the baggage hall and was given clear instructions where my car would be. When I left the terminal and went to the pick-up point, my car was there and again, a smooth collection from the uniformed driver.
I understand there have been mixed reviews but I can honestly say that my experiences both delivery and collection were faultless. I would definitely use this service again.

On leaving Stansted airport, our vehicle was not registered by this company in the pick up/drop off bay. Consequently we have a £100 fine. Thank you Ilovemeet&greet - you were real value for money - I don’t think.

Great service on the initial meet and park. Terrible service on return, 2 calls and a 50 minute wait. The second call received by a flustered and panicked operator who I suspect had forgotten about us! A small refund doesn’t cut it for me. I won’t use again.

Not impressed - followed all instructions provided when dropping car at Gatwick. Got a parking fine as a result of waiting for someone from Ilovemeetandgreet to collect our car from outside the designated drop off point at Gatwick (premier inn). I’ve contacted customer service (which is email only) and had no response!