I Love meet and greet Reviews 

great experience! I booked meet and greet at Gatwick through APH as i was staying a night in a hotel to and no complaints at all! Customer service number really easy to use and get through to, they were already waiting for me for the slot it booked, really friendly employee on both occasions, departure and arrivals. On departure the guy went and got me a trolley for free, helped with our suitcase! no complaints at all! i've used several meet and greet companies at multiple airports and this was by far the best, smoothest and friendliest service i've had, thank you

Extremely Disappointing Experience – Avoid This Company

I would strongly advise others to avoid this company based on my recent experience.

Upon returning from holiday on Tuesday 24th at Stansted Airport with our tired and distressed toddler, I contacted the driver to inform them we would be through customs shortly. When we arrived at the pickup point, I focused on settling my daughter safely into her car seat. In that short time, the driver had already left without giving me a chance to inspect the vehicle.

Once I had a moment to check, I discovered a large scuff mark stretching from the rear wing across the boot of the car—damage that was absolutely not present when I dropped the vehicle off, as it had been freshly cleaned before our trip.

I immediately contacted the office and was instructed to email head office. I asked for the email address but wasn’t able to write it down at the time; I was told I could follow up the next day. I sent photographs of the damage as soon as possible, only to be told that because I had not reported the issue to the driver before leaving, they would not accept responsibility. This was, of course, impossible—since the driver had already departed without allowing time for a proper handover or inspection.

The company has since denied all responsibility and refused to assist further. Their handling of the situation has been dismissive and unprofessional. I found the entire experience incredibly frustrating and unacceptable.

This is not how a reputable business should operate. Based on this experience, I would never use their services again and would recommend others look elsewhere.

I haven't used a meet & greet service for a while due to hearing so many bad experiences for rouge companies. This company were great, the staff were friendly, the wait time was around 10 minutes for drop off & return and the car came back in the same condition. Our trip was mid week so the airport wasn't too busy but mid summer I would recommend giving them extra time to collect it. Far better than waiting for a bus from the long stay car park.

Avoid at all costs. They returned our car with a huge nail in the tyre. As soon as we got in our car the diagnostic showed low air pressure but the driver hadn’t mentioned it. We checked our tyre found a huge rusty nail in it. £180 and two hours later we finally were able to drive. The company refused to acknowledge any liability

Booked the Meet and Greet service at Stansted Airport via AHP.com.
We had no issues dropping off the vehicle on arrival at Stansted, and on our return, the vehicle was also returned to us promptly.

However, after leaving the airport and driving home, a knocking sound was heard from the front of the vehicle. After visiting a garage we found that a suspension coil had been snapped. I also checked the dash cam footage and pinpointed the moment the damage occurred.
I contacted APH to complain, but was fobbed off with a generic email stating they do not operate the meet and greet service, it is subcontracted to 'I Love Meet & Greet', and I would need to contact them to resolve the issue.

I contacted the 'I Love Meet & Greet' customer services, to again be fobbed off with a generic "As per our terms and conditions we are not liable for mechanical failures" response.
I understand that component like suspension coils are subject to wear and tear, and this could happen at anytime.

But, the damage was clearly caused while the vehicle was in their care. The driver clearly exclaiming "oh mate!" as it occurred on the dash cam video. Yet no one informed me of the incident, which I find to be extremely negligent.
If I had been informed I could have arranged for a mechanic or recovery service to check the vehicle before driving home.

The garage that carried out the repair said that my family and I were very lucky that the coil (which had snapped in the centre) did not puncture the tyre - and when driving along a dual carriageway would have been catastrophic.

I will not be using this service again.

We used this service over others I ususally use owing to the fact we were departing from the south terminal of Gatwick and returning to the north. I made this clear on the booking. We called 10 minutes before we arrived at Gatwick as instructed, however once we arrived we were left waiting for over 20 minutes for a driver to arrive to collect the vehicle which meant we had to rush through the airport. Upon our return despite adding to the booking that we were returning to the north terminal, instructing the driver who collected the care and reaffirming this to the operator when we called to let them know we were at the pick up point they still went to the south terminal, leaving us to wait 25 minutes for the car to be returned. I won’t be using again as the wait time isn’t acceptable for the price paid.

Used this service before and as I found out previously, this is a great service. Dropped the car off and within minutes we were on our way to the terminal in a very comfortable minibus.

Terry was a top man and explained everything clearly and helped us with the bags back

Absolutely flawless and would definitely use again.

Dropped off and collected my car no problem, however shortly after pulling away I noticed a large crack along the passenger side of the windscreen. I immediately contacted customer services - the response I got was a fake picture of my car when I dropped it off at departures supposedly showing the crack already in the windscreen - unfortunately for them I had taken a full 360 degree video of my car in the same location at the same time prior to signing it over very clearly showing otherwise - their response was ‘we don’t cover windscreens’ …. Fraudulent as well as careless - I’d avoid at all costs

I recently used I Love Meet & Greet at Stansted, and the service was absolutely flawless. From the moment I dropped off my car in the early hours of the morning to my late-night return, every interaction I had with the staff was exceptional. Despite the unsociable hours, everyone remained incredibly kind, professional, and genuinely friendly. They made the whole experience so stress-free and enjoyable. I highly recommend I Love Meet & Greet for anyone seeking top-notch service with a personal touch.

We arrived at Gatwick without phoning ahead and had the flight time and return date incorrect! This wasn't a problem. Dwaine amended and sorted our booking swiftly and professionally.
Thank you

Booked for Stansted airport and had great experience. They answers the phone quickly and helped put our luggage in and out of vehicle. Definitely use again . Took stresss out of our holiday

Booked this company because they are apparently a Which approved operator. Unfortunately, on dropping off at Gatwick South, on what appeared to be a quiet Thursday afternoon, we had a 25 minute wait for anyone to turn up. OK, these things happen. Unfortunately, on collection, (busy, late Mon evening) we had another 25 minute wait ! When I politely expressed my disappointment at the service, there was no apology, and I was just told, "it is what it is". They claimed that there was no time promise with regard to the service they offered, despite their website claiming that they'll be "ready and waiting to meet you" upon arrival. So, if you're looking for a quick drop-off and collection, I'd look elsewhere, because this company doesn't think they are there to provide that service.

Great experience and friendly staff.
We stayed at Travelodge Gatwick the night before our flight and noticed their depot was in the same car park, rang in the morning and suggested why don't I leave the car here - they were fine and ran us straight to departures in a mini van, saved me navigating Gatwick's system.

On return, when I rang they could not initially find me on the system only to discover I'd made an error in booking 1 day too many. As the chap on the phone explained my car would have others parked in front of it... I feared a long wait, but he promised to call back in 20 minutes, he did and delivered the car within 10 minutes even though it was my fault.
Will use again.

Company are very unprofessional and unreliable.

No one there to pick my car up despite following instructions exactly. 10 minute wait at 5am.

Again on return followed instructions to letter. First of all they claimed a 15 minute wait, then 30 mins, however it was actually a 45 minute wait. The operator blamed roadworks, however it was clearly badly managed and not enough drivers.

Worst of all, no aplology, and they blamed everything and everybody apart from themselves.

It would have been quicker and much cheaper to use long stay parking.

Avoid at all costs!

A great service, fully justifies the little extra, saved our day on a recent trip.
We set off with 3 hours to spare before check-in closed for a 45 minute drive to Gatwick. Only when on the M23 going south did we find out the motorway was closed just after Gatwick and all southbound traffic was being diverted off at Gatwick, leading to a long tailback.
We contacted the office who told us to call when we got to the Gatwick slip road, which we did with 15 minutes to spare. They made sure someone was there to meet us and take the car quickly so we could run to check-in / bag drop. We made the flight with only a couple of minutes to spare.
I cannot see that with any other airport parking service that we could have made that flight in time.
Thank you I love Meet and Great for your usual excellent service and for saving the first couple of days of our week's holiday.

Always reliable, just makes the hideous airport experience more bearable, never let me down in years. Bang on the mark, in we go and despite the woodenheads of Stansted Management, the service remains brilliant.

Great service and experience.
Took the stress out of travelling.
Drop off and pick up perfect.
Can't fault the company will use again.

I ordered 'I Love Meet and Greet' and paid for the service. The night before I was going I printed off the booking confirmation only to find that it says 'I love Park and Deliver'. This service means that I have to go to the car park and get a bus to the terminal, but they deliver the car back to us on return at the terminal. This is not Meet and Greet! A complete scam and defeats the object. No one answers the phone, cant set up an account as it says to follow the instructions on the booking confirmation, there aren't any! Very misleading and will never use again.

Drop off was fine, but when we collected our car, we found a pair of tights, a mini skirt, a disposable fork and plastic food tray in the back seat. I don't really care to think about what our car was used for, but I won't be using this company again. Steer clear.

I never write reviews but this time l feel compelled to warn people against using this company. When we arrived there was already approximately 10 cars with angry drivers waiting for pick up. After waiting 20minutes no one came to pick up any. No answer on the helpline. People were literally missing flights. I eventually cut losses and went to short stay at great expense.