Follow up on my 1star review. Customer Service never did contact me again. And by replying to any negative reviews they shut down the conversation. I’ll fix it myself, and probably do a better job tha... Toon meer
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Lees wat reviewers zeggen
Browsing your fantastic website made the whole buying experience so much better and I could tell that the products were going to be top quality. All the information I needed was right there with ex... Toon meer
Bedrijf heeft geantwoord
Great parcel box, looks very smart. ILoveParcels were really helpful when UPS managed to screw up delivery (I had the temerity to change the delivery date with them in good time, which seemingly th... Toon meer
Bedrijf heeft geantwoord
Parcel box arrived quickly and well packaged. Contained instructions for fitting, bolts etc. Was straight forward to fit, although 2 people are probably required as its a little awkward due to its siz... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwwinkel
- ook in
- Woonwinkel
Geschreven door het bedrijf
Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻
Contactgegevens
Basin Bridge Lane, CV13 6JJ, Nuneaton, Verenigd Koninkrijk
- 02476 993 079
- hi@iloveparcels.com
- iloveparcels.com
4,4
Uitstekend
268 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service great company
I placed an order for a personalised post box,but needed to ammend the order.
Reply was immediate by a very polite member of
customer service team,who dealt with this matter.
Communication throughout was superb.
The service was prompt from placing this order through processing to despatch.
Packed with great care arrivied well within the time frame.
Highly recommended.
3 februari 2023
Good communication
Good communication, quick delivery and item was really well packaged so not to cause any damage to it
27 januari 2023
Amazing service
Amazing service - ordered a customised product on Sunday night, and it arrived Tuesday. Great quality product.
6 februari 2023
Fantastic company to deal with
Fantastic company, couldn't have been more helpful with my enquiry and requirements. So nice to be able to talk to someone as well as being able to order online.
18 januari 2023
Good quality product but expensive
I like the quality of the product, but expected that because it was much more expensive than other wall mounted letter boxes.
There were no installation instructions whatsoever. A paper template for marking the position of the mounting holes would have been very useful.
25 januari 2023
Antwoord van I Love Parcels
Hi,
Thank you for your feedback.
We’re pleased you were happy with the overall quality of the letterbox. We understand that our products sit at a higher price point than many alternatives, and that expectation is something we take seriously. Our focus is on build quality, durability, finish and long-term performance rather than producing a lightweight decorative product.
At the time, installation guidance was provided online rather than as a printed insert. Since then, we have refined and improved our installation support in response to customer feedback.
We appreciate you taking the time to share your thoughts.
The I Love Parcels Team
Engineered for elegance. Built for life.
First time purchasing n great…
First time purchasing n great services.. letter box came within a day or two n I totally loved it.
18 januari 2023
Good service
Had some troubles with the delivery but they were really helpful and solved the issue.
18 januari 2023
Very classy
Absolutely love our letterbox, we went for a personalised box which looks lovely, really compliments our new oak front door plus. Highly recommend
28 december 2022
Turned up on time and well packaged
Turned up on time and well packaged. Yet to put up.
23 december 2022
Quality letter box
Well made, personalised wall mounted letter box. Comes with all fixings. Good customer service and emails were answered quickly whilst awaiting stock.
22 december 2022
Great customer service & products
6 december 2022
Delivered on time. Couldn’t find a product that suited my needs better
Decent product, nice colour and design. Delivery prompt too.
6 december 2022
Great customer service & delivery
2 december 2022
Review zonder uitnodiging
Letterbox review
Bought a great letterbox which came in time as my new door didn’t have one. It has come with perfect writing I am very pleased
24 november 2022
Review zonder uitnodiging
Excellent customer service Rang me and…
Excellent customer service Rang me and asked if I was sure about the colour of the text on the postbox as she was concerned it wouldn’t show up and changed it for me! Flipping brilliant! Would highly recommend
18 november 2022
Service is brill thanks
10 november 2022
Heavy parcel carried to the front door
Heavy parcel carried to the front door; not left at the gate. Really pleasant driver. Thank you !
7 november 2022
Really nice fence mounted parcel box
Ordered a fence mounted parcel box. Arrived promptly and its a great bit of kit. Looks really smart.
24 oktober 2022
Smooth order process and timely…
Smooth order process and timely communication on the progress of my custom order. Really like that a customization was offered on the website. My order arrived super quickly, too. Excellent throughout!
27 oktober 2022
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