everything went as planned, no hiccups with transfers. the accomodation was excellent, the river cruise , owners suite was very comfortable, food excellent. stopover hotels were very acceptable,... Toon meer
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Another great seam free experience with the team from IC, once again Charles Denman has been exceptional in his expertise content knowledge and sense of humour to make the booking process smooth as si... Toon meer
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SPIRIT OF QUEENSLAND HOLIDAY - TROPICAL TRACKS Scott & Dana were very helpful with the booking process and answering our questions. We are very happy with their service and wish both of Scot... Toon meer
We are very happy with our experience from end to end. Staff services - their patience, efficiency and prompt response to our inquires. Aliya and Dan have gone way above in assisting us with ou... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Geschreven door het bedrijf
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contactgegevens
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australië
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4,6
Uitstekend
3K reviews
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Very helpful easy to talk to.
Very helpful easy to talk to.
Knows her product she is selling.
1 juli 2026
Always helpful with all aspects of…
Always helpful with all aspects of booking and once on holiday just as good
1 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Professional service.
30 juni 2026
Antwoord van Imagine Cruising Australia
Dear Libor
Thank you for your kind feedback. We’re delighted to hear you received professional service and appreciate you taking the time to share your experience. We look forward to assisting you again with your future travels.
Kind regards,
Imagine Cruising
we are off to South America all the…
Emer was able to provide all the information we needed to decide to book our holiday and handled the booking process in an efficient and friendly way.
30 juni 2026
Antwoord van Imagine Cruising Australia
Dear Mike and Alice
Thank you for your wonderful review!
We're delighted to hear that Emer was able to provide all the information you needed to confidently book your holiday. It's great to know that you found the booking process both efficient and friendly.
We'll be sure to pass your kind words on to Emer. Thank you for choosing Imagine Holidays—we look forward to helping you create many wonderful travel memories. Have a fantastic holiday!
Kind Regards
Imagine Cruising
the operter was very knowlagable and…
the operter was very knowlagable and explained everything in detail.
29 juni 2026
Antwoord van Imagine Cruising Australia
Dear Bruce
Thank you for your wonderful review!
We're delighted to hear that you found our team member knowledgeable and that they took the time to explain everything in detail. We believe it's important that our guests feel well informed and confident throughout the booking process, so it's great to know this was reflected in your experience.
We truly appreciate your kind feedback and look forward to helping you with your holiday again in the future.
Kind regards,
The Imagine Cruising Team
Dan was very friendly
Dan was very friendly, efficient & knowledgeable. Our cruise/tour was booked in no time.
29 juni 2026
Antwoord van Imagine Cruising Australia
Dear Jenny
Thank you for your wonderful feedback.
We’re delighted to hear that Dan provided such friendly, efficient, and knowledgeable service while assisting with your cruise and tour booking. We know how important it is to feel confident and supported when planning your holiday, and we’re pleased Dan made the process quick and easy for you.
We hope you have an amazing time on your upcoming journey and look forward to assisting you again in the future.
Kind regards,
The Imagine Cruising Team
Just staff … 👏👏
The staff are so informative about all parts of the holiday and the flights and as aspects of the holiday…
29 juni 2026
Tour Guide was exceptional in every…
Tour Guide was exceptional in every respect and made our Japanese tour brilliant.
The cruise after with Princess was also brilliant.
14 mei 2026
Antwoord van Imagine Cruising Australia
Dear Les
Thank you for sharing your wonderful feedback.
We are delighted to hear that your tour guide helped make your Japanese experience so memorable. It is fantastic to know they provided exceptional service and contributed to making your journey so enjoyable.
We are also pleased to hear you had a brilliant experience with Princess following your tour. We hope you have many more wonderful travel memories ahead and we look forward to assisting you on your next adventure.
Thank you for choosing Imagine Cruising
Kind Regards
Imagine Cruising
Viran was very helpful and went out of…
Viran was very helpful and went out of her way to make sure we got everything we wanted and needed looking forward to the holiday thank you John Fogerty
26 juni 2026
Tom was a pleasure to speak to
Tom was a pleasure to speak to. He was efficient,clear about what he was telling us and kind.
26 juni 2026
Readiness to help and going the extra…
Readiness to help and going the extra mile. Have booked many holidays with Imagine cruising and my experience with the staff have been great
Thankyou to all the work you do behind the scene to make our holidays a success.
23 juni 2026
The booking process went rather…
The booking process went rather smoothly questions were answered and the cruise booked.
23 juni 2026
This company know everything you…totally awesome
This company know everything you request
Swift service 👍 fantastic customer service
Love this company they come through on everything you request
23 juni 2026
Northern Lights
Scott made it all too easy to book my next holiday
Imagines promotional material makes planning future Holidays a pleasure.
26 juni 2026
Would like to have more communication…
Would like to have more communication with Imagine.Each time my call to the company I spoke to a different consultant. The last call the consultant I spoke to was very helpful.thank you.
23 juni 2026
Antwoord van Imagine Cruising Australia
Dear Ms Chen
Thank you for taking the time to share your feedback.
We appreciate your comments and are pleased to hear that your most recent interaction with our team member was helpful.
Once a booking has been made, our dedicated Customer Support team assists passengers with their upcoming holiday departures. As our customers may speak with different experienced team members, each consultant has access to the booking details and is able to provide assistance and support throughout the journey.
We appreciate your feedback regarding communication and will continue to focus on providing a smooth and helpful experience for all our travellers.
Thank you again for choosing Imagine Cruising, and we look forward to assisting you with your upcoming holiday.
Kind Regards
Imagine Cruising
You definitely need communication…
You definitely need communication skills when writing emails. Every email threatens that if I do not pay, my deposit will be forfeited.
Second, when I booked I was told that there is no room left without window so I have to book a higher category. Wrong. I just ring yesterday after reading ad and there is one available.
I requested that I will like to stay three nights extra. Even after three months, you could not give me a price.
When you write flights included, they are the longer ones and to get direct, you pay extra.
Not booking ever again.
23 juni 2026
Antwoord van Imagine Cruising Australia
Good Afternoon Zarrin,
Thank you for taking the time to reach out and provide your feedback on your holiday journey with us, and I do apologise for the delay in getting back to you.
Your correspondence has been provided to our management team here, who I believe have reached out to you directly to have a further chat and see what is available to us to assist you.
Thank you again for your time Zarrin, and looking forward to speaking with you soon!
Kind Regards,
Harrison
Senior Customer Support Agent
Friendly and knowledgeable service with…
Friendly and knowledgeable service with competitive pricing
22 juni 2026
Antwoord van Imagine Cruising Australia
Dear David
Thank you for your kind review! We're delighted to hear that you found our team friendly and knowledgeable, and that you were happy with the value we offer.
We truly appreciate your feedback and thank you for choosing Imagine Cruising.
We look forward to helping you plan another memorable holiday in the future.
Kind Regards
Imagine Cruising
Be better organised re questionss.
Imagine needs to be better organised at giving timely information.
1. We were told that a deposit on airfares would be required. No-one would tell us the amount when we booked. We assumed a DEPOSIT on airfares to be $1-2000. We were hit with $5700 yesterday. Then told it included booking, accommodation and other.
Do be upfront about the amount. Most of us budget and put aside money for big expenses. This huge amount on top of the budgeted expenses of re-tiling the roof, paying for another holiday and expecting to pay for our solar panels to be replaced and adding a battery.
2. We were asked at the start of the conversation whether we wanted to make any changes. We said No, then at the end found we were flying g Johannesburg-Sydney-Perth, when some days have direct Qantas flights to Perth. Had we known at the start, we might have added another night in Johannesburg.
You have added about 13 hours extra to our flight home and we will be 86 and 87.
Please look at flights before asking about changes or at least, leave the change option open until the customer knows the flights.
Jean
26 juni 2026
Antwoord van Imagine Cruising Australia
Good Afternoon Jean,
Thank you for taking the time to reach out and provide your feedback on your holiday journey with us, and I do apologise for the delay in getting back to you.
Your correspondence has been provided to our management team here, who I believe have reached out to you directly to have a further chat and see what is available to us to assist you.
Thank you again for your time Jean, and looking forward to speaking with you soon!
Kind Regards,
Harrison
Senior Customer Support Agent
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