all my samples delivered promptly , went absolutely out of their way and even sold me a bottle from a personal collection which i couldnt get hold of now thats customer service 100% recommend and will... Toon meer
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Lees wat reviewers zeggen
Ordered a sample over two weeks ago and it still hasn't arrived. Sent an email five days ago asking about it and no reply. Judging by these reviews, this problem is a persistence with this business an... Toon meer
Amazing real time communication on their website, very friendly customer service and super fast delivery. What else can you ask for? Very happy with this small business which offers excellent prices f... Toon meer
Paid in good faith. When I realised the items were not received (frequent online shopper so forget orders) the company refused to investigate missing order, replace, or refund. Glad it was only £2... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Imperial Fragrances UK are the nations favourite luxury, niche fragrance samples provider. Providing you top brands such as Penhaligon’s, Nishane, Parfums de Marly, Initio Parfums, Xerjoff and more. Also now a upcoming stockist providing you genuine niche top scents at wholesale prices.
Contactgegevens
Verenigd Koninkrijk
- Info@imperialfragrancesuk.com
- imperialfragrancesuk.com
2,6
Slecht
243 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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all my samples delivered promptly
all my samples delivered promptly , went absolutely out of their way and even sold me a bottle from a personal collection which i couldnt get hold of now thats customer service 100% recommend and will use always
23 mei 2026
Review zonder uitnodiging
No spray top to the tester
No spray top to the tester - I was told this would be replaced ( I thought the whole thing ) so threw the tester away , however company then just sent the spray lid and no more perfume - so I still cannot smell the perfume - wasted my money
26 maart 2026
Antwoord van Imperial Fragrances UK
Hi Vicky,
Unfortunately you misunderstood. When you said the sprayer was missing my reply was ‘il send that out for you’ I did not at all imply we are sending a whole new sample. The sprayer was missing so we sent you a new sprayer why would we give a whole new fragrance sample and waste the fragrance? Unfair for you to leave us a negative review for your own mistake.
Great if you want to try expensive…
Great if you want to try expensive perfume without having to purchase big bottle also good for having a different perfume for different occasions eg day or night out
22 februari 2026
DEFINITELY AVOID
DEFINITELY AVOID - Ordered a sample at the beginning of March, this is now the end of March and still nothing received. I also emailed again no response. I will never purchase from this website again
25 maart 2026
Review zonder uitnodiging
Antwoord van Imperial Fragrances UK
Hi Amanda you was refunded. Sorry for any inconvenience.
Kind regards
Samples never recieved and email never…
Samples never recieved and email never replied to. AVOID
23 februari 2026
I’m very disappointed with my…
I’m very disappointed with my experience with Imperial Fragrances UK. I ordered a fragrance sample, and the website clearly stated that orders are dispatched within 3–5 working days. However, it has now been 9 days and my order still hasn’t been shipped.
There has been no update, no explanation, and no communication about the delay. If you advertise a specific dispatch time, you should be able to follow it or at least inform customers when there are problems.
At this point the service feels unreliable, and it makes me question whether ordering from this store was a good decision. I hope they improve their customer service and actually meet the shipping times they promise.
12 maart 2026
Review zonder uitnodiging
I ordered 3 samples from these guys
I ordered 3 samples from these guys. They only sent two samples. Despite my emails, I have been ignored and my issue has not been resolved. This was my first time dealing with them, I deeply regret. I will not recommend this company.
1 februari 2026
Review zonder uitnodiging
AVOID
Ordered 3 samples. Contacted them by email because they had not shipped in the 3-5 days they stated they would. I have not received the samples or a reply to my email.
11 februari 2026
Review zonder uitnodiging
Item got delivered to wrong address
Item got delivered to wrong address. Contacted customer service several times and still awaiting a response
25 januari 2026
Order incomplete and no response from CS
I ordered 3 samples and was only sent two in a small envelope which no way could have fit a third so they just neglected to include the other one full stop. I contacted them several times via their email with no response since my order arrived. Now I’m out £5 they also have their customer service number as a fake number of 18005551234 on their website
21 januari 2026
Review zonder uitnodiging
Missing item, slow delivery, no replies
Took a week to arrive and when it did only one of the two items were sent. Sent emails and no reply. Avoid.
11 januari 2026
Review zonder uitnodiging
Over two weeks, still not delivered
Ordered a sample over two weeks ago and it still hasn't arrived. Sent an email five days ago asking about it and no reply. Judging by these reviews, this problem is a persistence with this business and not an anomaly. Very unprofessional. Buy from them at your own discretion.
15 januari 2026
Review zonder uitnodiging
Don’t receive full order.
Purchased two samples, paid for two and only rec’d one. Sent email, no response to date.
28 december 2025
Undelivered product
Undelivered product. No answer from emails.
2 oktober 2025
Review zonder uitnodiging
Waited two weeks got nothing
Waited two weeks got nothing, no messages answered they are a scam site
23 september 2025
Review zonder uitnodiging
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