Amazing real time communication on their website, very friendly customer service and super fast delivery. What else can you ask for? Very happy with this small business which offers excellent prices f... Toon meer
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Lees wat reviewers zeggen
Ordered a sample over two weeks ago and it still hasn't arrived. Sent an email five days ago asking about it and no reply. Judging by these reviews, this problem is a persistence with this business an... Toon meer
Paid in good faith. When I realised the items were not received (frequent online shopper so forget orders) the company refused to investigate missing order, replace, or refund. Glad it was only £2... Toon meer
Bedrijf heeft geantwoord
I ordered 3 samples and was only sent two in a small envelope which no way could have fit a third so they just neglected to include the other one full stop. I contacted them several times via their em... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Imperial Fragrances UK are the nations favourite luxury, niche fragrance samples provider. Providing you top brands such as Penhaligon’s, Nishane, Parfums de Marly, Initio Parfums, Xerjoff and more. Also now a upcoming stockist providing you genuine niche top scents at wholesale prices.
Contactgegevens
Verenigd Koninkrijk
- Info@imperialfragrancesuk.com
- imperialfragrancesuk.com
2,5
Slecht
245 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Happy in every way…..
Fabulous item and price, postage excellent, quick delivery, love the fact these samples are decanted in glass atomisers as opposed to plastic as most others tend to be, definitely will use again, already have my eye on some other fragrances…..
8 februari 2022
Excellent service
Excellent service, very satisfield with samples provided.
Customer service also of the standard which is required if any questions need asking. I would recommend if your thinking of buying
5 februari 2022
Review zonder uitnodiging
Great customer service throughout the…
Great customer service throughout the process. Delivery time was longer than expected via standard option so I advice you opt for next day Special delivery if you want your parcel expedited.
5 februari 2022
Review zonder uitnodiging
Very timely & packed with care well…
Very timely & packed with care well done I surely will be using imperial fragrances soon
2 februari 2022
Not bad
They’re alright, the delivery was longer than I expected and I’m unsure if the fragrances are real from the actual named fragrance. But I wouldn’t know since I don’t have the actual fragrance hence why I bought the testers. If it’s real then I’d recommend this site.
13 januari 2022
Antwoord van Imperial Fragrances UK
Hi Mercedes,
I assure you our items are 100% genuine. We hope you enjoy them.
Have a great day
I took a gamble with Imperial…
I took a gamble with Imperial Fragrances and it paid off. I purchased a bottle of LV Ombre Nomad. The price was great and the customer service even better! The bottle is genuine and the fragrance is amazing! Win win. Will use again and highly recommend to others!
13 november 2021
Review zonder uitnodiging
Always arrives quickly and exactly what…
Always arrives quickly and exactly what I ordered. Very happy.
11 november 2021
Perfect communication
Perfect communication, customer service, products and fast delivery. Recommended!
22 oktober 2021
Good service. Good products. As always!
No complaints in terms of service. Had a conversation with their staff through emails/chat and was very friendly. Perfumes are class.
13 oktober 2021
Amazing communication and service
Amazing real time communication on their website, very friendly customer service and super fast delivery. What else can you ask for? Very happy with this small business which offers excellent prices for luxury fragrances. They sent me my two perfumes package with an extra gift of two best sellers 1ml samples. Thank you Imperial Fragrances! Strongly recommended.
5 oktober 2021
Review zonder uitnodiging
Excellent service and delivery
29 september 2021
Very pleased with my purchases
Very pleased with my purchases. A great way to try ahead before investing in a full bottle. Well packaged and arrived quickly.
22 september 2021
Got my Parfums de Marly tester quickly…
Got my Parfums de Marly tester quickly and in great condition. Love the little cardboard tester holder, nice added touch. Will be buying more in the future I'm sure.
10 september 2021
You will not find a better place to buy…
You will not find a better place to buy luxury fragrance samples on the internet!! I have tried other sites before but this is definately the best. Genuine samples, fast delivery and superb customer service. Had a slight problem with a discount and the customer service were messaging me at 10pm at night to sort it out for me.
You dont get better than that! Well Done. This is how online trading should be done.
10 september 2021
Review zonder uitnodiging
I was disappointed with the minimal
I was disappointed with the minimal, non-descript packaging and wondered whether it was a genuine Penhaligon mini fragrance of their new perfume and ask . I'll take it to the local Penhaligon shop and ask them to verify the fragrance..
7 september 2021
Antwoord van Imperial Fragrances UK
Hi,
Sorry to hear your not pleased.
All our samples come with labels of the fragrance selected upon the atomiser please check your packaging as it may have come away. If there has been a mistake I do apologise but it should be there.
Our fragrances are 100% genuine and you can confirm with Penhaligon’s directly.
Please do send us an email if you have any other queries.
Info@imperialfragrancesuk.com
Kind regards
Imperial Fragrances UK
Delivered exactly as expected
Delivered exactly as expected. Well packaged, great service.
7 september 2021
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