Excellent efficient service thank you, it's very much appreciated. I placed my order early afternoon, within the hour I received an email saying my order had been picked & shipped. I was then give... Toon meer
Bedrijf heeft geantwoord
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Very fast delivery . BUT driver who delivered just knocked then ran to his van not giving time for me to answer door so package was left on doorstep in full view of whole street in the rain not great... Toon meer
Bedrijf heeft geantwoord
The products were as advertised but I would have preferred more details prior to selection e.g. The wipes I ordered (Tena) need to be moistened prior to use otherwise they are too hard and rough. I a... Toon meer
Bedrijf heeft geantwoord
Great products at great prices that are quickly and discreetly delivered. I have bought from this ic store for years and have never had any issues, they are in short, fantastic, I cannot recommend th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Incontinence Shop Ltd supplies a wide range of incontinence products that give you the maximum absorbency while being discreet and are appropriate for men, women and children. We stock many brands including TENA, Drylife, iD and many more.
Contactgegevens
Westfield Two, Pitstone Green Business Park, LU7 9GP, Pitstone, Verenigd Koninkrijk
- 01204571017
- info@incontinenceshop.com
- incontinenceshop.com
4,6
Uitstekend
962 reviews
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Antwoord van Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you found our ordering process easy, our prices competitive, and our discreet packaging to your satisfaction. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
My Mother is always pleased with the…
My Mother is always pleased with the products and the service with very fast delivery is second to none, thanks!
21 september 2023
Antwoord van Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that your mother is always pleased with the products and that you continue to enjoy our fast and reliable service. It means a lot to know we’re meeting your expectations. We truly appreciate your continued support and look forward to serving you and your mother again at IncontinenceShop.
Antwoord van Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you were very happy with our service. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Word of warning
Word of warning. I ordered my first delivery in January of 80 night pads, I set up a subscription for it at the same time.
The order was every 12 weeks.
12 weeks = 84 days.
My pack had 80 pads in.
I would have expected a company to deliver within or on the 80 days.
When I checked my account it said the order would be generated on the 80th day. I foolishly presumed this would be the delivery date.
Oh no!!!
I am left 4 nights short.
A nightmare situation has arose.
Thank goodness for Amazon
7 april 2023
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Hello and thank you for your review. We’re sorry to hear the delivery interval information wasn’t clear enough. We’ll use your feedback to update the subscribe and save information to help prevent this kind of issue in the future. For clarification, our subscribe and save feature isn’t linked to the number of products in a pack. It’s the number of packs you’d like to receive at a set interval. In your particular scenario we’d recommend switching to the 8 week schedule to avoid running out. We’re currently considering adding extra intervals. Apologies for any inconvenience caused. Thanks, Nick
Excellent Service!
I have used IncontinenceUK for just under a year for a monthly order and have been very pleased with the service which has been professional and faultless. It has been one less worry to deal with as a sole carer for my wife, and has proved to be cheaper and more reliable than my local supermarket delivery.
I was concerned that the standard shipping used Yodel, but the local service was excellent.
As my wife is now in a nursing home, I no longer need to use this company, but would like to thank them for their service.
27 oktober 2022
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Thank you so much for your thoughtful and heartfelt feedback. We’re truly grateful to hear that our service has helped make things a little easier for you as a sole carer for your wife. We’re delighted that your monthly orders were reliable, professional, and provided good value compared with other options.
We also appreciate your comments regarding the delivery service and are pleased to know your local courier service provided a positive experience. We completely understand that your circumstances have changed, and we wish you and your wife all the very best.
Thank you for choosing IncontinenceShop over the past year and for taking the time to share your experience. Your kind words mean a great deal to our team.
The products are always out of stock not very good
The products are very good problem is they keep being out of stock for weeks at a time and don’t get a straight answer when they will be back in stock considering the products they sell it’s just not good enough
16 februari 2023
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Thank you for your feedback. We sincerely apologise for the inconvenience caused. We understand how important it is to have these products available, and we're sorry for the frustration caused by stock shortages. We appreciate your patience and are working to improve product availability and communication.
super efficient so far
I’ve been dealing with them for about two years now. They’re efficient and very prompt, despite using Yodel. You can get through to them on the phone if you’re stuck. Most UK companies are a pain in the neck, but Incontinence Shop have been excellent. If other online outfits were this well run, we should all be a lot happier.
25 juni 2022
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Thank you so much for your wonderful feedback and for being a valued customer over the past two years. We're delighted to hear you've had such a positive experience with our service and customer support. Your kind words mean a great deal to our team, and we truly appreciate your continued support.
Disappointed incontinence bodysuits
Bought 3 of these for my husband who as alzheimers and is incontinent, they are good for holding his pad in place. However he is only very slim, size medium and looking at the sizing guide I ordered extra large for the length. They only just fitted comfortably but since washing as directed it is a struggle to fasten them rendering them mo good. Sorry but they need to be made a bit more realistic to actual sizes. I now have to sew some pieces in to be able to use them.
10 april 2022
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Thank you for your feedback. We're sorry to hear the fixation pants shrank after washing and no longer fit comfortably. We appreciate your comments regarding the sizing, and we'll be sure to pass your feedback on to the manufacturer for review. Thank you for bringing this to our attention.
Order num W001202728
Order num W001202728
Took this item shopping on satuarday. My husband was sceptical, but I remained positive. Was useful to reach bottom shelfs. Found it a strain on my wrist for heaver items.
But all said, would say its useful when shopping alone.
Purchased a Arthri Grip Pro, to help me when doing the weekly shop. Purchased at 2.55pm Thursday, express delivery. With me by Friday afternoon. Can't say if prouduct will be useful, will have to wait untill I go shopping. Anything to cut out the bending stretching, low/ high shelf I'll give a try. Hope it works, so I don't have to depend on, another's help.
25 februari 2022
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Thank you for your lovely feedback. We're delighted to hear your order arrived so quickly and that the Arthri Grip Pro has been helpful during your shopping trips. We appreciate you sharing your experience and your comments about heavier items, and we hope it continues to make shopping easier and more comfortable for you.
No stock-again
I have been ordering for a few month and have set up 2 subscriptions, 1st was cancelled as no stock of which i had no notification and only found out when i rang, so changed the subscription over the phone. Had 1 order and lo and behold this item is now out of stock, again no notification and it has left me with no stock at home. I can't buy local as need small size and nowhere seems to stock that size.
Very disappointed that this has happened twice in a matter of 3 or 4 months
Got told to make a one off order of different make but this is more expensive
13 december 2021
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Thank you for your feedback. We're very sorry for the inconvenience and frustration this has caused. We understand how important it is to receive your subscription orders on time, and we apologise that you weren't notified about the stock shortages. Your comments have been noted and will be shared with the relevant team as we work to improve both our stock availability and communication. We truly appreciate your patience.
Incontinence Shop runs Black Friday…
Incontinence Shop runs Black Friday offers. I answered one for Drylife and the box arrived. On opening the Drylife packaging there were 14 Abena M4s. Believing this to be a manufacturing error, I asked for exchange and the response was that the Abena M4s are a discontinued line and the company are passing them off as Drylife, live with it. I have had leakage problems with M4s in the past which is why I switched to Drylife. I will be switching suppliers. You should beware that this company does not supply as advertised.
23 november 2021
Antwoord van Incontinence Shop Ltd
Thank you for you review on the Drylife XPlus Slip. We're sorry to hear this wasn't the product you were expecting. There are 2 products in the Drylife Slip range with one being the XPlus that was produced by Abena on behalf of Drylife. I will feedback your comments to the web team to make this clearer on the website. If you'd like to discuss this further please do drop us an email or give us a call. If you have any unopened packs you can create a return by going to https://www.incontinenceshop.com/returns Thanks, Nick
I have been buying incontinence…
I have been buying incontinence products and, The items I have bought have been excellent quality and size and well made
26 oktober 2021
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Thank you for your kind feedback. We're delighted to hear that you're happy with the quality, sizing, and workmanship of our products. We truly appreciate your support and look forward to serving you again.
Stupid security/ password reset mechanism
Is my account locked - and if so, for how long? - or is it just the wrong password? DO TELL! You don't really want my business, do you? If you're so bonkers about security, go to 2FA
9 oktober 2021
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Hi Linda, I’m sorry to hear you can’t log in to your account. Locking accounts isn’t something we do so I’m not sure what’s happening here. However I have sent you through a reset password email for you to choose a new password. If some reason you don’t get this you can request another at the link below. Please drop us an email if this doesn’t work and we’ll see what else we can do. Apologies for any inconvenience caused. Thanks, Nick https://www.incontinenceshop.com/customer/account/forgotpassword/
First time customer
First time customer. Ordered items online for 3-5 working days delivery and 2 days later they’ve arrived. Not only an efficient problem free delivery by Yodel, but this company’s outer packaging was discreet, not giving away any details of the contents. Very pleased with this order. My only error is I forgot to add two 250ml Tena wash creams to the original order. I’ll have to wait until I have need for another order as the postage for just these forgotten items is expensive.
8 september 2021
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Thank you for your lovely feedback. We're delighted to hear that your first order arrived quickly, that the packaging met your expectations, and that you were pleased with our service. We appreciate your support and look forward to helping you with your next order.
Decent products fair prices
Have placed multiple orders with them via Amazon. Recent one direct was a hitch. Will consider ordering from Amazon again but not direct. Decent products.
17 juni 2021
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Update: Thanks for your additional comments. If you’d like to discuss this further please drop us an email or phone call. Thanks, Nick
Wow just wow!
Wow just wow!!
I ordered some tena for my mum on 1/4/21 who lives in another town from me. They were delivered 2/4/21 and i didn't pay for nxt day delivery!
Im so impressed with this company i will certainly be using them again in the near future, and will also be recommending them to other family members.
One happy customer 😁
3 april 2021
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Thank you so much for your wonderful feedback! We're delighted to hear your order arrived so quickly and that you were pleased with our service. We really appreciate your recommendation and look forward to serving you and your family again in the future.
Excellent customer service
Excellent customer service. I bought 6 packs of tena flex and paid the small amount for next day and had the delivered to my work place. It dawned on me that they may be packed in one box so I phoned and asked for them to be packed in 2 boxes as I have a bad back and they would be too heavy for me to lift, and wouldn't want my colleagues seeing them if I opened the box to split them. They came packed in 2 boxes inside one larger one, all plain cardboard. This was on the morning of despatch,and I got them at 11.00 am. Very pleased with the service and the price. I will be a faithful customer from now on.
Thanks.
30 maart 2021
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Thank you so much for your fantastic feedback! We're delighted to hear that our team was able to accommodate your request and that your order arrived quickly and discreetly packaged. Your kind words mean a lot to us, and we're thrilled to have earned your trust. We look forward to serving you again in the future.
Excellent service
20 maart 2021
Antwoord van Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear you were happy with our service. We truly appreciate your support and look forward to serving you again.
Every thing went like clockwork
Every thing went like clockwork, the only thing that could have made things awkward was my inability to be efficient with the I Pad.
18 maart 2021
Antwoord van Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear everything went smoothly. We're glad we could make the process easy, and we appreciate your support. We look forward to serving you again.
Quality products at competitive prices.
Excellent attention to my order, ensuring the items were received promptly, delivered by Yodel. Great service. I recommend Incontinence Shop Ltd for quality products at competitive prices & efficient service with helpful assistance on the phone when needed.
2 maart 2021
Review zonder uitnodiging
Antwoord van Incontinence Shop Ltd
Thank you so much for your wonderful feedback! We're delighted to hear you were happy with our service, prompt delivery, and customer support. Your recommendation means a great deal to us, and we truly appreciate your kind words. We look forward to serving you again.
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