Indespension Reviews 315

Better to buy somewhere else, the sales manager Josh bourn could not care less about you or your order

Brought a trailer from the Portsmouth branch. Amazing experience, great staff and service from the team. Would recommend to anyone looking to buy or hire from them

Good company didn't have any trouble would use again

Exceptional customer service. The help and advice I received from the team was excellent. I am a absolute novice in the trailer world and they took time to understand what I needed, give explanations and provide a solution. All done in a friendly and polite fashion and with patience. Thank you very much.

These guys really helped us out of a tricky situation in super quick time, when the wheel bearings failed on our motorsport transporter trailer last week.
Nothing was too much for them and they were really helpful and friendly.
Thank you so much 👌

Brand new axle , once fitted found out the drum was cracked and the brakes had not been installed correctly,

You can blame the delivery drivers as much as you like but the axle had no protection to the drums so had been dropped through transport due to not been packaged.

Parts were quickly sent out for replacement which is why I am giving 3 starts because things happen but at least replacement parts have been sent thank you, again new drum was just in a white bag and you can see it’s gone through rough delivery handling again where the new drum has cut through the bag and tape.

The constant chasing up and you are made to feel like another problem customer I would have gave 1 star.

I have been sent a new drum , grease and a bearing set, then told you have to remove the studs from the damaged drum and also reuse the lip seal from the damaged drum because they don’t come in the kit so it’s like sort it out your self , I suppose I didn’t order a damaged axle but that came in my kit ,

Big company just missing the oh sorry we are here to help side .

Portsmouth branch my trailer new axle and parts where ordered,arrived within the 4 weeks stated,drove down met by a brilliant member of staff my van was loaded settled the bill and back home,I cannot recommend this company enough and I will be adding a video of them on my YouTube channel fishing dorset live ,highly recommended

The correct parts were sent promptly and were straightforward to fit. I phoned to enquired when I would get delivery, and at that moment they arrived. Problem solved. 👍👍👍

I ordered you delivered. Great

Awful service. Two stars instead of one only because they put things right eventually

Discussions over the phone gave clarity on what I needed

Went in to get a few bits today ! Staff are absolutely lovely!!! Very helpfull and very professional.

Ordered on the 7th Jan. Marked as dispatched. No contact. I phoned on the 16th to be told it didn't go out as they were damaged. Now waiting on your stock to be shifted around with Glasgow. Why couldn't they send it to me directly. No contact or updates since that phone call and I'm still waiting. This is a £15k project that I have a deadline for and this has caused considerable delays. Pretty poor service and it would make me seriously consider using indespension again in the future.
Adam @ full circle saunas

First Class Service and easy to deal with.Highly Recommended.

Prompt and curtious service, even though a low value order I was kept up to date with all stages

Great service as always thanks

Excellent service kept up to date on progression of order.

Had towbar fitted 18 months ago and used once. Happy with the product and a good price, however the module has been placed facing up and filled with water from condensation and possibly through the lights when jet washing van. Costly replacement which could have easily been avoided. Broxburn not interested. Would not use again unfortunately

Very helpful pre-sales advice from the tech support team, but if the website had full specs of the items on sale then that would not have been necessary.