Indra Renewable Technologies  Reviews 

Without a doubt the worst service I have ever received from a company.

Made a call to Indra over 6 weeks ago as my charger stopped working. After review i was told i needed a new charger so i paid £50 for an upgraded version (that was my choice, they offered a different one free of charge) and waited 10 days for the charger to arrive at my house.

I let them know when it arrived and they said they would let the people who book it in know so that they could call me and arrange.. well here i am over a month later with no appointment booked in as nobody has called me and a fortune paid out in charge at various charging points in my local area. I have called Indra once a week for the past 4/5 weeks and every time they say they will ‘raise it with their supervisor’ but I still hear nothing.

Today I finally got given a number of the people who will be coming out to fit the new charger, I asked them why it took them so long to call me and they said they had only just received the job from Indra!!! Absolute joke.
I am now still waiting for an engineer to call me and book in. Very unhappy customer. Avoid Indra

Raised a customer service ticket but not response for days. Tried to call them but they don’t answer the phone. Avoid!

Our installer recommended an Indra Smart Lux as a premium option - supposed to be expensive but worth it. I've had nothing but problems since the day it was installed - difficulty connecting to home wifi (6 feet away from the router), regularly stops charging my car mid-charge (no other chargers do this), and now going offline repeatedly. Meanwhile, Indra's support is lamentable - they take days to respond and are useless when they do. I will probably now bit the bullet and buy a replacement, just 2 years after buying it.

I would like to express my sincere appreciation to Amanda for the exceptional customer service she has provided throughout this process.

From the very beginning, Amanda was patient, professional, and responsive to every concern and complaint I raised. She kept me informed every step of the way and arranged for Dan to visit and thoroughly investigate the issue.

It turned out that the fault was caused by a burned internal wiring component within the Indra charging unit. Once this was identified, Amanda acted quickly and consented for a replacement unit to be immediately for Dan to install. It was delivered prior for the engineer visit appointment.

After months of frustration, all the headaches have finally come to an end. Amanda’s dedication, excellent communication, and commitment to resolving the issue made all the difference. She never made me feel like I was a burden and consistently demonstrated genuine care and professionalism.

A big thank you also to Dan for his expertise and for taking the time to diagnose the problem correctly.

Amanda is a real credit to Indra. If every customer service representative provided this level of support, customers would have complete confidence in the company. I cannot thank her enough for turning what had been a very stressful experience into a positive one.

Thank you, Amanda, for your outstanding service. It is truly appreciated.

Indras customer service is the worst i have seen, ive been without a charger since April. 3 engineer call outs to be told on the last one it wasnt safe, things break thats not my issue, my issue is how im the one having to chase, emails not returned, urgent escalations from phone calls not returned. Do not use

I have a charger Indra smart pro and is something wrong with it not remaining online connected to internet so unable to use app remotely. App help advice step are no use at all . Keep sending me to contact service team if not fixing troubleshooting which is not
Contacted customer service with hours of waiting to get in touch ridiculous long waiting times number 10 in que only .

I actually have no idea whether Indra charges are good or good or not. I booked and paid for an installation through the Indra website, and their installation partner, WePowerYourCar, messed me around for over 6 weeks before deciding they couldn't install the charger. Indra was useless in helping resolve the issue. The 2 star review is because they've selected such a poor partner and not taken responsibility.

Smart Pro charger installed 2 days ago, and still can't connect it to my WiFi, there is no option to enter the WiFi password on the App. Tried sending a work ticket to get some help but it won't send, just the circle of doom. AI also useless, and now been in a queue for 1 hour 15 mins made it from position 21 to 8 in the queue and they hung up! Ffs.
Rubbish customer service!

First time contacting Indra having problems with my charger connection to my Wi-Fi. Andy was really helpful and managed to sort out my connection issues and now my charger seems fine. Very satisfied with Indra and the service I received. Thanks

I had an issue with commissioning my new Indra charger.
I emailed support and a few minutes later had an email saying they had done it remotely. works perfectly
Many thanks to Andy

Contacted tech support via the online chat initially and then emails for problem resolution. Support was prompt and fast. Email responses were quick and helpful. Problem solved.

Don’t use Indra! 2 chargers later and still not working! One could have set my house on fire through the incompetence of the engineer not connecting the cables correctly!!

I had my Indra charger installed just over 12 months ago, and it has already started experiencing problems. Every few weeks, the charger would randomly turn red, and the only way to get it working again was to switch the circuit breaker off and back on.

I also had the Surge Protection Device (SPD) installed, as recommended by both Indra and the installer. Unfortunately, the SPD failed after only around a year. When I contacted Indra, I was told the installer's warranty had expired and that I would need to pay £150 for a replacement. Although I agreed to the charge, I was then informed that the earliest available installer appointment was two months away.

Rather than wait, I hired a local electrician to replace the SPD with an identical unit. The charger worked again for a few weeks, but then the same flashing red fault returned.

I reported the issue three weeks ago and was told the charger itself was faulty and would be replaced under warranty. The replacement charger was delivered promptly, but since then I have been unable to get a replacement date or even an estimated timeframe for the installation.

The installation work is outsourced to a third-party contractor, and Indra has been unable to provide any service level agreement or indication of whether I will be waiting weeks or even months before my charger is operational again.

To make matters worse, contacting customer support has been extremely frustrating. Every time I call, I am told there are 15 people ahead of me in the queue, and the callback option is only valid for that day. Today, I couldn't even join the queue because the automated system stated that Indra had run out of licences or credits to handle any more calls.

Overall, this has been a very disappointing experience. The product has proven unreliable, and the after-sales support has been poor. Looking back, I wish I had chosen a more established EV charging provider with a stronger reputation for reliability and customer service.

Aweful telephone service line, i'm not one to usually write reviews, but the whole customer experience so far has been rubbish.

You call and stay on a line with at least 10 or even 20+ people waiting already, and it takes 5-10 minutes per person minimum. When you get to position 2,3 &4 after waiting 2 hours the line cuts off, not just with me but i've also tried on others phone, and this happens repeatedly. Such a waste of time. Almost impossible to speak to a customer service rep here.

Please do better, and fix this

I’ve had my Indra EV charger for 3 years and it is the second time that it has a fault.
My experience with their customer support the first time was horrible, took them more than 2 weeks to send someone to replace it (they admitted it was faulty), costing me hundreds of pounds to charge my car elsewhere.
Now it has stopped working again and I’m in day2 after reporting it…
The app (built last century?) is as useless as they get.

AVOID! AVOID! AVOID! At all costs. It's taken me 4 weeks to get a replacement unit under warranty working again and thats only because I ended up getting and paying for an electrician, even though it was still under warranty! Indra just wasn't interested.

Completed a complaint form, still no reply.

My advise would be, look at any other brand other than Indra.

Installed in a day and working really well.
Just getting to grips with the app. I will hopefully be saving some money with night-time charging.

It’s apparently my fault as the customer that they have limited resources, yet there’s no acknowledgement of the poor service I’ve received. That wasn’t mentioned when I paid over £1,000 for a charger that failed after just two months. I then had to pay for expensive public charging because of the lack of communication and delays, but no one has taken ownership or even acknowledged the poor customer experience. Save yourself the frustration and don’t waste your time with these clowns.

Awful company. Never respond to support requests. Only ever hear from them when they’re trying to upsell. Having to book an electrician to come take a look because I have a dead charger and these clowns don’t care. Avoid.