Indra Renewable Technologies  Reviews 

Impossible to speak with a person / totally infuriating AI service only.

When I first got an Indra Pro 2 smart charger through OVO everything worked well. The charger was installed professionally and due to the back end integration a couple of support calls were needed to make the solution function with OVO.

3 years on and my charger has developed a fault. It shows no error messages but doesn't deliver power to either car.

I have raised 4 support tickets over the last 2 and a half weeks. All get closed with no email contact back other than the standard receipt response.

I have called three times. The AI Agent in use is the most frustrating I have encountered, it forgets details during the call and always results in me spending 20 minutea trying to get some form of contact.

All I want is to understand what to do next. Do I get an electrician to fix it at my cost... do I pull it off the wall and replace it with one from a company that understands the limits of AI bot technology who can deal with customer requests.

Answer please Indra (and please no cut and paste bland response) I am a human and deserve some respect as a customer. Although if I replace the charger I will base my selection on the ability of the supplier/ manufacturer to support me in the future...

On my 2nd charger, 3 years in and now my current one has a solid red light and will not charge, when my first one packed in previously, i managed to speak to customer service promptly, to get it replaced but i'm now 15 days in without a response from Indra, can't get hold of anybody, and cant charge my car at home. (Engineers that fit these warned me that they wont last, not a great reputation Indra!) Even if i get it replaced, i'm not confident its going to last over 1.5 years! My ticket number is 88155 if somebody can contact me!

I had previously been really happy with my charger for 5 years. It has integrated well with Octopus, however now it is not taking a full charge, its pulling at 3kw and then down to hardly anything. I have 50% charge in at the moment and the Octopus app is saying it will only at up to 70% in the charging window of 6hrs. Trying to speak to anyone is pointless, their AI bot Bobby is awful. I pressed option 2 as an installer and I was told they are not allowed to take customer calls due to reduced workforce! So I have sent through a ticket, so again tomorrow I won't have enough charge to do my planned journey, same with the other EV as we have two in our household. Feeling very frustrated.

The installer (Jamie) arrived on time. Completed the job perfectly and cleaned up when finished.

Although the charger is great, I would not recommend Scottish Power at all due to their unacceptable customer service based in South Africa.

Well done Indra.

GT Buckley

Possible the worst company I have had the displeasure of dealing with. So may issues with my charger and trying to get an engineer to come out is like pulling teeth. You cannot speak to anyone, just a robot who eventually tells you to fill out an online form. You`ll be lucky if anyone bothers to respond to this and if they do, it`s usually a nonsense response. Avoid at all cost as these chargers are not fit for purpose.

If you buy an Indra Smart Pro, be warned. It does NOT integrate with Octopus. All I get are error messages and there is no meaningful customer service at Indra, they have been replaced by an ineffective AI bots. I have spent several weeks trying to get the charging point to work and have lost hundreds of pounds due to having to take my uncharged car to expensive public charging points. Absolutely hopeless. I've asked for my money back and just get fobbed off.

The charger has features that I was looking for. It had flexible payment plan, relatively quick install and it works as expected. Although the Indra app could make do with a few more features though. Overall very happy with it

Never install with this conpany,they never respond in an emergency,i had a issue with charger in a year they never responded,totally disgusting company,please stay away from this company at all cost

This is my second charger . Actually contacting Indra’s was a nightmare . No human contact other than by delayed e mail . After waiting nearly two weeks finally got new charger fitted then given a number to call to get the app working turned out be AI with the intelligence of a worm had to sort it out myself

The service was seemless with exemplary seevice at install

My charger stopped working on Friday. Dead as a doornail. I raised a support ticket on Saturday. It's now Wednesday and I've not had any contact. Responses to email are automated. Phone line is automated with no way of contacting a real person.

James was great. Really pleased with the service I received. From start to finish, everything was handled professionally, efficiently and with great communication.

Indra EV charger – appalling customer support and no follow-through

I purchased my Indra EV charger in February, and it is still under warranty. Unfortunately, I've experienced a very frustrating problem with the charger, and trying to get it resolved has been an absolute nightmare.

When I first bought the charger, Indra had real people answering the support line. They were helpful, and I had no difficulty getting assistance.

Now, however, the telephone service is dominated by an automated AI system which tells me it cannot transfer me to a human being. The online chatbot is equally frustrating, with so many barriers that I've been unable to make meaningful progress towards getting an engineer to visit.

I've raised two support tickets, 87669 and 88072, and even sent a formal escalation email requesting that somebody take responsibility for resolving the problem and arranging an engineer if necessary.

Eventually, a human being called Andy rang me. Unfortunately, I wasn't near the charger at the time, so I explained that he would need to call me back. That was three or four days ago, and I'm still waiting.

Meanwhile, I'm having to get out of bed at approximately 11:30pm to start the charger manually. This is hardly acceptable for a relatively new charger that is still under warranty.

My frustration isn't simply that the charger has developed a problem. It's that Indra seems to have made it extraordinarily difficult to get help when something goes wrong. Having an AI system that cannot connect customers to someone who can actually resolve their problem is not customer service.

Indra, I would like a member of your technical support team to contact me, take ownership of my two existing tickets and arrange whatever engineer visit is necessary to resolve this fault under warranty.

I used to be very happy with the support I received from Indra. It's extremely disappointing to see how things have changed.

Indra customer service is appalling. Our EV charger has not been working for over 2 weeks now. It is still under guarantee yet we have not been able to get any proper contact with the "support team" only automated responses from bots of no help at all. We have logged numerous tickets with the information and still nothing. I would not recommend Indra at all.

My EV charger has been inoperable for a month now. You cannot speak to a human, just AI Bot / tickets submitted on their website get nil response and the list goes on.... Absolutely shocking customer service and the senior mgt at Indra should be ashamed!
Do not buy an Indra EV Charger unless you want nothing but unresolved issues.

Bought this charger because of the small size and being British. So far so good, no problems with installation or connection.

Only 2 wks from initial enquiry to install. Very efficient and provessional from start to finish. Ryan who visited my property to install the charger was polite, helpful and knowledgable. Highly recommend Indra !

Indra USED to be a half decent company. It was never entirely easy to contact them or get support but at least eventually you could speak to a human being who would then be incredibly helpful and take ownership of resolving the issue.

Since August 2026, there is absolutely no way of contacting the company at all - if you call, you can only speak to an AI bot which tells you that it can't help and you need a human being.

Then you submit an email to Support and you get MORE AI which tells you that you need a human being and that someone will be in touch within 48 hours. Over a month later still absolutely no response despite putting in about 10 tickets.

UPDATE: after finally managing to track someone down, I really felt for the agent who did a fab job at helping and resolved my issue within 5 minutes but they said it was a "business decision" made by the leadership to streamline and move to almost entirely AI support for customers. The leaders within the company need to wake up and realise their business decisions are only going to result in the demise of the company.... reconsider your approach now and resume proper, HUMAN-BASED customer support!

So much to tell but don't have time horrible horrible u can't get in touch and no replies to emails even they swapped with new dives still not working and no one to talk to