Indra Renewable Technologies  Reviews 

Our charger was replaced begining of August, got a replacement,that is where the customer service stopped! So many emails,calls, messages, noone has bothered to reply.customer service is now awful, trying to get by the AI is a joke.
Will now be going to citizens advice as advised by our electricity company!

I have been without a working INDRA EV home charger for over 3 months now. I have had zero support from the team and am now at a loss on what to do, as my only option would be now to move to a new provider at a cost for me, which doesn’t seem fair, on the basis that the unit is faulty. I have received a replacement unit (thank you), but there’s been no contact since, with emails unanswered and no update for 1 month. How do we resolve this? I am significantly out of pocket due to using public chargers.

You don’t answer calls, the charger is not working , have been trying to to get hold of you. I need help pliz

I got an ev charger -smart pro- installed in 2022, it works well and integrated with my solar pv (i.e. diverting any excess generation to my ev), only once there was a fault, and the Indra customer service was quick to respond with an engineer who came and replaced a part (front panel). No other issues until now.
The charger was compatible with Octopus flexible tariff

Whilst the customer service experience is excellent once “connected” to a service agent by email and the email “ping pong” is reasonably quick, responsive and helpful, I would still like the ability to talk to a human. The phone menu system was pointless because all options seem to point to “we do not answer the phone”

ive had charger just over a year. In the beginning they were virtually 5*. But now, not only do they force you to speak to A I bot thingy; if you do ask them for a callback or send a support email - it seems they just do not get back. The A I bot will not transfer you to person under any circumstances. Today was just another in a series of no help. Meantime I'm paying extra for EV charging.....

I've had an indra ev charger for the last 4 years, and had to call them out every year to fix it. Now it broken again, and I've finished paying for it too. You can't phone anybody,it's all AI asking to leave name and number but no one's calls back, also submitted 2 report forms and 4 emails, no reply. If anyone is thinking of buying an indra charger, Don't

Very poor product and support. First charger failed and took 6 months to get a warranty replacement. Engineer that changed the charger told me what the fault was before he even took the lid off and said he has changed loads of them. The power connections were arcing. New charger fitted and working, took 6 weeks to get it on app. 8 emails sent to support with no response. Unable to talk to a human. Would not recommend, avoid at all costs.

Their customer service is very poor, the charger always have issues we called them for almost 2 weeks they don’t reply , you remain on number 17 and when you leave your details no one contacts you .To my surprise the charger is newly installed but already has problems

The series two pro charger I have has been faulty on and off for over a year now. It has once again started to fail connecting to the internet. Tried to report the fault, AI bot facility only. I am honestly appalled at Indras appalling customer service. I will now attempt to have the installer remove it and replace it with someone else’s product as the Indra one is not fit for purpose.

I have had a broken charger for over a month so I go to the company for support, send emails receive useless AI generated responses, calling them your on hold for an hour and nobody responds to you. great charger while it worked but aftercare support it nonexistent having to search for local electricians myself to help, thanks Indra...

Absolutely atrocious, the product is not fit for purpose. Constantly dropping out and not charging. You end up spending most of your time on the trouble shooting page only to end up turning it off and on again at the fuse box. Don't even bother with their support number, they tell you they will respond within 48 hours, 5 days later you have to chase them only to be told by an AI there is nothing they can do and that you just have to wait. Trashy product and pointless aftercare.

Worst customer service, Avoid at all costs, Charger kept disconnecting from WiFi everyday and had to be manually reconnected, Called twice and requested a callback but none received, Email and online help request sent, No response from either, Called again first thing in the morning and was no6 in the queue for over an hour, Requested to hold my place in the queue and get a callback and guess what, No call back received, Not good enough.

Where do I begin...
If you are wanting to purchase a EV charger, do not choose Indra. I have never known such an unreliable company. We haven't had our EV charger for 1 year yet and we've had inconsistencies in it's use. This summer, it's hardly been able to be used in the day because it turns red, because it can't cope with the heat. We have solar panels and was told by Indra that the Grid would need to reduce the amount of electricity going into the house for it to work. We had the power grid company out to inspect but they said that they would have to reduce the power going into every house on the street if they found that there was an increased amount of volts going into our house. When they did their checks (on a very hot sunny day), the readings were in their normal range. Nothing else in the house stops working, apart from this EV charger. Surely, EV chargers should be built with consideration of the summer heat? We purchased the charger in the hope that we could use the solar power from the sun in the day, but it's useless because it shuts itself off. I understand that it does this to protect itself, but what's the point in having an EV charger if it can't handle the summer months? 3 weeks ago it stopped working again but this time it was flashing purple, due to not being able to connect to the WIFI, ours is hardwired via an ethernet cable and once we got through to customer service (very difficult), they tried to say that the ethernet must have got damaged in the sun, even though the cable is in a shaded spot. The blame was on the ethernet cable, which we were told we would need to replace ourselves at our own cost. Considering we haven't had the cable fitted long or been near the ethernet cable, it tells me that the cable fitted is of poor quality and unprotected of the elements, so we asked to be changed to a dongle. We have had to wait nearly 3 weeks for a sub contractor to come out to switch it over and check over the charger, when he opened it up the cables in the charger were a mess from the original installation and I was surprised that it had even worked at all since. However, after opening it up and checking the charger, it doesn't work and we have now had to order a replacement charger, so we are now waiting to hear back on a delivery and installation date? I have been trying to get through to customer services since yesterday with no luck. I started yesterday at position 40, got cut off every time after 2 hours on hold. I requested for a call back via a service that they offer, but no call back (but it is only valid that same day, so if they don't call you back, it's expired). I have been on hold since 8.30am this morning and I have been position 4 for an hour now and I keep moving up the queue to position 5 and 6???? How does this work??

This company is a joke, the aftercare does not exist and when you start to get somewhere, it takes too long for anything to happen.

INDRA is too unreliable. I wish we had gone with a different company. If you are thinking of purchasing an INDRA EV charger, I would avoid at all costs and go elsewhere. It isn't worth the stress and hassle.

We use the EV charger to charge my husbands work van who needs it daily and does 50 miles per day and we use it for the car and we have now spent 3 weeks trying to charge at supermarkets and where we can get an available charger. It is costing us a fortune and so much time. Now we have to continue to do this until we can get a replacement fitted and I'll be surprised if that even works!!

I am writing this review out of sheer desperation as Indra has completely ignored our emails and phone calls for weeks. Our EV charger is fundamentally broken. It flashes constantly, beeps continuously, and completely fails to communicate with Octopus Energy, leaving us entirely unable to charge our car for work. We have sent multiple urgent emails containing video evidence and screenshots of the fault, but we have received absolutely no response. Trying to call them is completely pointless—the queue position on the phone line literally does not move, and nobody ever answers. Being left with a non-functional product and zero customer service for nearly a month is completely unacceptable under the Consumer Rights Act. We need a senior manager to contact us immediately to arrange a replacement unit or a field technician visit. If this is not resolved within 48 hours, we will be escalating this directly to Trading Standards and initiating a Section 75 claim via our financial provider for a breach of contract.

The worst customer service.
Our home charger has not been working for over a week.
Despite calling daily since, the telephone queue never goes down, no one calls back despite the requests. I have raised numerous tickets and still waiting for a response.
Extremely poor customer service or should I say no customer service at all!

Really poor service - the techs did not have my full address (only postcode) and then did not have any information or the right parts which should have been established from the advance survey.

In completion of the job damage was found to the electric meter box exposed screw points (risk of injury) and also trying to take away customer properly - very poor service by sub ccontractor

After an issue with my charger not working, I reached out to Indra for support. Approx 5 weeks later I got a reply - This is totally unacceptable and something customers should not have to experience. The charger is extremely temperamental and it is currently not connected to my internet for god knows what reason. This is also my second unit as the first one didn’t work. I have lost complete faith in this company and I strongly advise people who are considering an Indra charger to ‘dodge the bullet’ and pay a little more for something reliable and with better support.

My Indra charger packed up after 14 months. It took 2 weeks for Indra customer support to respond, another weeks to replace it. The replacement charger packed up again. I have been trying to get in touch with them through phone and email for over a week now. Still no joy as no one responds. When I ring, even at 8.30 I am always 20 or more in the queue and never get a call back. Forced to charge my car at public chargers. Absolutely appalling customer service

I have had one of those chargers for over 2 years.
18 months of this time it hasn’t worked.
After the second subcontractor and 18 months I finally got it working. I would avoid.