The installer (Jamie) arrived on time. Completed the job perfectly and cleaned up when finished. Although the charger is great, I would not recommend Scottish Power at all due to their unacce... Toon meer
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Lees wat reviewers zeggen
Great charger when it works, but it worked for 4 months or so then started boosting on off constantly on its own, even when the car has not been plugged in. Support has been terrible as we are 6 or 7... Toon meer
I had previously been really happy with my charger for 5 years. It has integrated well with Octopus, however now it is not taking a full charge, its pulling at 3kw and then down to hardly anything. I... Toon meer
The charger has features that I was looking for. It had flexible payment plan, relatively quick install and it works as expected. Although the Indra app could make do with a few more features though.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Indra was founded on a mission to create the smartest way to power electric vehicles (EVs). Its range of feature-rich smart chargers enable EV drivers to access cheaper, greener home EV charging. Made in the UK and installed in thousands of home and commercial locations worldwide, Indra has created a range of innovative EV Chargers that offer convenient, reliable and intuitive home EV Charging. Driven by innovation, Indra’s EV Charger range is packed with class-leading features, including solar matching and tariff integration, which means EV owners can benefit from cheaper, off-peak tariffs. Backed up by its in-house customer support team, Indra's smart charger range is available via it's approved installer network. Visit indra.co.uk for further details.
Contactgegevens
Sentinel House, Sparrowhawk Close , WR14 1GL, Malvern, Verenigd Koninkrijk
- 01684770631
- support@indra.co.uk
- indra.co.uk
3,3
Gemiddeld
1K reviews
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Heeft 11% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Great Customer Service
Needed advice to restart an Idra Pro Smart charger. Communicated by email on this occasion but have always found the service patient and helpful.
26 maart 2026
Review zonder uitnodiging
Antwoord van Indra Renewable Technologies
Thanks for taking the time to share this 😊
Glad we could help you get your Indra PRO Smart charger back up and running, and great to hear you’ve consistently found the team patient and helpful ⚡
Appreciate your continued support 👍
Thank you Danielle
Thank you Danielle. We had lots of problems and frustrations moving from pilot hardware and software to Indra. Dani stayed with the problems for weeks and stayed with us until everything was resolved. A great example of customer service.
26 februari 2026
Review zonder uitnodiging
Antwoord van Indra Renewable Technologies
Thanks for taking the time to share this - we really appreciate it 🙌
Great to hear Dani supported you all the way through and got everything resolved 💪 We’ll make sure your feedback is passed on to her.
Thanks again for choosing Indra ⚡
Impressive Customer Service
Rang Indra with a problem with our ev charger. Spoke to Mitch and the problem was quickly resolved and everything was working fine within a few hours. Very impressed with the service given by Indra.
19 maart 2026
Review zonder uitnodiging
Antwoord van Indra Renewable Technologies
Really good to hear this - thanks for sharing 😄
Glad Mitch could jump in and get things back up and running so quickly ⚡
Always nice when it’s a straightforward fix! We’ll make sure he sees your feedback 👏
Appreciate you choosing Indra 👍
Had an issue when I changed my WiFi…
Had an issue when I changed my WiFi router and with one quick phone call the issue was resolved by Mitch. Absolutely brilliant service all round. Thank you
18 maart 2026
Review zonder uitnodiging
Antwoord van Indra Renewable Technologies
Thanks for your review - we appreciate it.
Great to hear the issue was sorted quickly and that Mitch was able to help. We’ll be sure to pass your feedback on to him.
Thanks again for choosing Indra.
INDRA EV Fire Hazard
Had my INDRA EV charger installed less than 1 year ago. Contacted Indra customer services when failed to work and the only response being that they would check the log so I have replaced it. The box removed revealed it went on fire inside with internal burn marks. Indra I am really disappointed with the lack of interest for a product which is a clear fire hazard. My contact ref was 76444.
INDRA, thanks but I have emailed you, you have not responded and know how to contact me if you are interested in finding out more information. Until I hear from you I stand by the comments above about your product having gone on fire.
19 maart 2026
Review zonder uitnodiging
Antwoord van Indra Renewable Technologies
We’re sorry to hear about your experience and appreciate you raising this.
We want to be very clear that there is no fire risk associated with the issue described. This has been subject to a full independent forensic investigation and product risk assessment, which confirmed that the unit remains compliant with all relevant safety standards and that there is no risk of an external fire event.
We can also see that our support team did respond to your enquiry under the reference provided. That said, we’re sorry if the experience didn’t meet expectations and would like the opportunity to review this further with you.
Thank you for your feedback.
Polite engineer and little mess made
Polite engineer and little mess made. Listened to instruction well for locating the charger and was informative with the app and use of the charger.
16 februari 2026
Antwoord van Indra Renewable Technologies
Glad to hear it went smoothly 😄
Great to know the engineer kept things tidy, listened to what you needed, and made sure you were set up properly with the app and charger. We’ll pass it on 👍
Thanks for choosing Indra ⚡
Prior to the install
Prior to the install, a few minor issues, however, the Engineer who installed the EV charger was very, very good. I’m happy with the resulting charger & I would recommend Indra.
27 februari 2026
Antwoord van Indra Renewable Technologies
Thanks for your review—we appreciate you sharing your experience.
Sorry to hear there were a few issues beforehand, but it’s great to know the installation went well and that you’re happy with the charger. We’ll pass your feedback on to the engineer.
Thanks again for the recommendation.
Great service
Easy to get hold of by phone or email and quick resolution. A very knowledgeable and friendly team.
16 maart 2026
Review zonder uitnodiging
Antwoord van Indra Renewable Technologies
Thanks for your review!
We’re glad to hear our team was easy to reach and able to provide a quick resolution. We’ll pass on your kind words to the team.
Thanks again for choosing Indra.
Antwoord van Indra Renewable Technologies
Great to hear it - thanks Gemma!
Honesty goes further
There was a delay in installation ... then there suddenly wasnt
I was informed that there would be a delay as thr nationa grid had highlighted issues. When i queried this i was told to wait until manager was back from lunch. As it could have resulted in a further 2-3 week delay. I was certain there were no issues as i already possesed the certificates giving permission.
I was called back 5 mins later with an install date of thr next day. I think you must have had logistical issues and instead of being honest you lied.
The installer partner supplied was incredible. Highly recommend.
3 februari 2026
Antwoord van Indra Renewable Technologies
Thanks for your feedback - we appreciate you taking the time to share it.
We’re sorry for the confusion around the installation timing. Occasionally, factors outside of our control can affect scheduling, but we recognise we could have communicated this more clearly.
It’s great to hear the installer delivered a positive experience, and we’ll be sure to pass that on.
Thanks again for your review.
Awesome service from start to finish
Awesome service from start to finish. Installation within a week by 'We Will Power Your Car'. Aaron who did the installation did everything he could to make sure everything was done correctly and tidy. All working as it should. Id highly recommend.
30 januari 2026
Antwoord van Indra Renewable Technologies
Hi Gareth,
Thanks for your review - we really appreciate you taking the time to share your experience.
Glad to hear everything went smoothly and that you were happy with the installation. We’ll pass your kind words on to Aaron.
Thanks again for the recommendation.
Efficient!
Fantastic experience with Indra from start to finish. The process was quick, well organised and the installation team were incredibly efficient. Couldn’t fault the support or the speed of getting everything up and running!
2 februari 2026
Review zonder uitnodiging
Antwoord van Indra Renewable Technologies
Love hearing this - thanks for sharing! 😄
Great to know everything ran smoothly from start to finish and that the team got you up and running so quickly ⚡ We’ll pass your feedback on to them 👏
Really appreciate you choosing Indra 👍
I would have given this company five…
I would have given this company five stars …if I hadn’t been kept waiting as caller number 4 for an hour, when calling customer service. We had an electrician working with us, so we needed immediate support. I was left feeling SO frustrated. Had to try and get another number from the company from which I’d bought my charger and also doing an online ‘ticket’.
12 maart 2026
Review zonder uitnodiging
Antwoord van Indra Renewable Technologies
Thanks for your feedback—we’re sorry to hear about your experience trying to reach us.
We understand how frustrating that must have been, especially when you needed immediate support on-site. This isn’t the level of service we aim to provide, and we’ll take this on board as we continue to improve our response times.
We do appreciate your patience, and thank you for choosing us.
Once you get through, they’re great but telephone service poor
I would have liked to have given Indra renewable technologies a five star rating, however when I needed them the most, I remained caller number four for over an hour to customer services. I had an electrician waiting to hear from them so we could progress with the installation of an EV charger. This is totally unacceptable. Once I did get through to a technician named Jack, he was absolutely marvellous and there was nothing he didn't know and helped answer all problems. Everything well after that but you really should make sure you have more people answering the phones ~ it's totally frustrating
12 maart 2026
Review zonder uitnodiging
Antwoord van Indra Renewable Technologies
Thanks for your feedback - we’re sorry to hear about your experience getting through to our team.
We understand how frustrating that must have been, especially with work waiting on-site. This isn’t the level of service we aim to provide, and we’re taking this on board as we look to improve our response times.
It’s great to hear Jack was able to help once you got through - we’ll be sure to pass your comments on to him.
Thanks again for your review.
Indra Technologies so helpful!
Indra Technologies are an efficient and very helpful company. I recently had a new router to install and the help I received from Amanda was spot on, she emailed me clear instructions how to connect my EV charger to the new router and it was done in a couple of minutes! Thank you Amanda keep up the great work!
10 maart 2026
Review zonder uitnodiging
Antwoord van Indra Renewable Technologies
Thanks for your review - we appreciate you sharing your experience.
Glad to hear everything went smoothly with the router setup, and that Amanda was able to help with clear instructions. We’ll make sure your feedback is passed on to her.
Thanks again for choosing us.
Iv had a couyof problems over the last…
Iv had a couyof problems over the last year and half and I must say there a really good company to deal with just had a problem this morning spoken to Jake and he was so so helpful. I would highly recommend this company.
11 maart 2026
Review zonder uitnodiging
Antwoord van Indra Renewable Technologies
Really appreciate you taking the time to leave a review.
Sorry to hear you’ve had a couple of issues, but it’s great to know they’ve been resolved and that Jack (we assume you mean Jack, not Jake) was able to help. We’ll be sure to pass your feedback on to him.
Thanks again for the recommendation.
Fantastic service from Jack
Fantastic service from Jack. Had real connection issues with my router and charger which Jack talked through with me calmly and professionally 🙂
10 maart 2026
Review zonder uitnodiging
Antwoord van Indra Renewable Technologies
Jack is the lad. Thanks for the feedback, we will be sure to share this with Jack.
Indra smart pro 2 & BT wireless router
Contacted Indra by phone to help resolve an issue I was having with my charger when it wouldn’t connect with my new BT wireless router. The call was answered promptly and the support I received from Indra was 1st class. The support engineer (Jack) was extremely helpful and talked me through various things to try to resolve the issue. Eventually between Indra and BT support they managed to successfully resolve the issue.
6 maart 2026
Review zonder uitnodiging
Antwoord van Indra Renewable Technologies
Thanks for sharing your experience - we’re glad we could help!
It’s great to hear that Jack was able to guide you through the troubleshooting and that, together with BT support, the issue was resolved successfully. We’ll make sure your kind words are passed on to him.
Thanks again for choosing Indra.
Complete waste of money
Complete waste of money, nothing works the apps even worse, customer service no better!
6 maart 2026
Review zonder uitnodiging
Antwoord van Indra Renewable Technologies
We’re really sorry to hear about your experience and understand your frustration.
This isn’t the standard we aim to provide, and we’d like the chance to make things right. Please contact our support team so we can help resolve the issues you’ve encountered.
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