Well, I was desperate for a pool part and didn't look at reviews. Awful, Awful, Awful. Website says shipping within 48 "business hours", which I took to mean 6 business days - a little over a week. 2... Toon meer
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Lees wat reviewers zeggen
i purchased an in floor part module about 2 months ago, we had it for a month then it jammed up, the spring has broken or something . I have tried to contact you now three times via email and nothin... Toon meer
I ordered the wrong Caretaker Top Housing sent it back ordered the right one, the returned item was returned to me with postage due, I called they said I damaged the threads on the union, needless to... Toon meer
Bedrijf heeft geantwoord
no one to call, no one to blame but myself for ever considering this site
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
InFloorPoolParts offers thousands of in-ground pool cleaning parts that are used in in-floor pool cleaning system. InFloorPoolParts carries not only replacement parts for every in-ground cleaning system, but provides reference material on how to repair and troubleshoot common issues associated with these systems from popular brands such as A&A Manufacturing, Polaris Caretaker 99, and Master Pools (amongst others). With our simple reference guides we’ve found our customers feel empowered, knowing they can maintain their cleaning systems without the help of a technician. What sets InFloorPoolParts apart from other pool retailers are not only our competitive prices on thousands of common and rare parts, but is our commitment to quality customer service. Whether you have questions about an existing order, need assistance placing an order, or have technical questions, our dedicated Customer Service and Technical Support teams are here to aid you every step of the way! Our sophisticated website design along with our attentive Customer Service team ensure easy site navigation and ease of purchase. Our goal is to not only service our customers with pool and spa parts at the best possible prices, but it is to ensure that every customer has a hassle-free and fluid ordering process as well. In addition, InFloorPoolParts has four sister-sites that service all other needs amongst the swimming pool industry. PoolVacParts which services the in-ground and above-ground pool cleaner market, SaltWaterPoolParts which services the salt water pool market, SwimCSI which services needs with filters, pumps & motors, spa parts, amongst more, and PoolandSpaDesigns which services both Owner Builders and Licensed Contractors with the design and building process of a new or remodeled pool. No matter what in-floor pool part you are looking for, the staff at InFloorPoolParts will go to every measure to make sure you have a hassle free experience from the first time you call our office to the moment your order arrives at your doorstep!
Contactgegevens
10267 N. Scottsdale Road, 85253, Scottsdale, Verenigde Staten
- (480) 607-1900
- sales@azpoolsupplies.com
- infloorpoolparts.com
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Zeer slecht
168 reviews
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very good customer service and quick delivery
Great company was able to assist me with what I needed and delivery was quick
26 maart 2015
Review zonder uitnodiging
Excellent
We needed a new filter for our pool, we found good price on this website. The delivery came great, no damages or anything. Works fine!
16 maart 2015
Review zonder uitnodiging
Great customer service
I received exceptional friendly service. I had to return the part i bought my fault and had no problem. You have all the parts available with a good price.
13 maart 2015
Review zonder uitnodiging
My order was just what I needed
The part I ordered was exactly as required. It was shipped quickly. I would be happy to order from InFloorPoolParts.com again.
12 maart 2015
Review zonder uitnodiging
Lifesavers
One of my old popup floor parts rotted out and my pool leaked between 6" and a foot of water a day. I found a wonderful repair company to drill out the old one but they don't make the parts anymore. I found one online here at infloorpoolparts.com. They over nighted it to me in Florida and it was installed the next day. If I couldn't find it I don't know what we could have done. What a great experience.
12 maart 2015
Review zonder uitnodiging
Brilliant service!
My second time using InFloorPoolParts and I wasn't disappointed. Ordered the parts on the Saturday and they arrived in Australia by Friday. What cost me $1000 to do through a Pool Man last time, cost me $134 to do myself. Thank you!
11 maart 2015
Review zonder uitnodiging
recent purchase
i purchased an in floor part module about 2 months ago, we had it for a month then it jammed up, the spring has broken or something . I have tried to contact you now three times via email and nothing has been responded to.
its really hard when we live in Australia and I would appreciate a reply asap
as my pool cleaning is non existent now .
9 maart 2015
Review zonder uitnodiging
Great international service
I have used infloorpoolparts.com many times to order goods shipped to me in Australia. Orders are verified and processed within 2 days, communication is clear and concise, and my order is shipped amazingly fast. Highly recommend this site.
2 maart 2015
Review zonder uitnodiging
Great Service
Delivery on time and parts were just what I needed. Very Happy !!!
25 februari 2015
Review zonder uitnodiging
Great Products and Service
Purchased replacement pop ups for my in floor cleaning system. Good product and very good price. Shipped fast.
25 februari 2015
Review zonder uitnodiging
worst online purchase ever
no one to call, no one to blame but myself for ever considering this site
25 februari 2015
Review zonder uitnodiging
Antwoord van InFloorPoolParts.com
Mr. Rapoport,
Thank you for your recent order with Infloorpoolparts.com. Your time and business are greatly important to us.
We're sorry to hear that your ordering experience was not to your satisfaction. Here at In Floor Parts, we make it a priority to ensure that all orders are processed with urgency and care. We have reviewed our records and see that your order placed on 01/01/15 was processed and shipped from our facility on 01/02/15. The tracking number that was sent to the provided e-mail address indicates that the package was delivered on 01/07/15, which equates to less than a one week complete processing time.
Currently, we do not show any date(s) in which we were contacted regarding an issue with the order or your dissatisfaction. We tried sending an email out to you, however we have not received a response. In order to address your concerns and discuss the part(s) of your order that did not meet our customer service standards, please feel free to contact me and I would be glad to assist you.
Sincerely,
Leanna
AZ Pool Supplies Customer Service
(480) 607-1900
Just what I needed.
Good price, delivered fast. So far, has worked great!
5 februari 2015
Review zonder uitnodiging
Caretaker 99
What a great service would recommend to anyone who has a pool .
Great price and great delivery time.
5 februari 2015
Review zonder uitnodiging
Very cutomer oriented, fast and efficient service.
Competitive prices. Good knowledgeable staff.
5 februari 2015
Review zonder uitnodiging
Great service, inventory.
InFloorPoolParts.com makes it really easy to find and order the correct parts for your pool. Staff are friendly and knowledgeable. Parts arrive on time.
5 februari 2015
Review zonder uitnodiging
Good experience
Fast delivery, order correct, I would not hesitate to use In Floor Pool Parts in the future.
5 februari 2015
Review zonder uitnodiging
Great service and good follow up
I purchased on line and was pleased and pleasantly surprised with the service and delivery of the items purchased. Some small hiccups with one item not in the original package but all was made good quickly with no problem. Recommended highly based on my experience
4 februari 2015
Review zonder uitnodiging
Great to do business with!
Bought various parts and then returned some that weren't needed and / or defective. Every tranaction went smoothly. Company friendly and knowledgeable.
4 februari 2015
Review zonder uitnodiging
perfect seller AAA
bought a major part for my in floor cleaning - saved hundreds on what it was locally - and had good communication of when it was coming. Perfect transaction.
4 februari 2015
Review zonder uitnodiging
Fast delivery to australian,very happy
Great, quick and efficient
4 februari 2015
Review zonder uitnodiging
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