Innovations ShoppingReviews 

Worst company I have ever had the displeasure of dealing with - every time we ring they lie and tell a different story.
Weazel their way out of what they say, contradict themselves. Lead you to believe they are a NZ company - call centre in the Philippines, ships out of Australia but have a NZ 0800 number.
Ordered something in stock, says 2 business days to ship. Here we are nearly 20 days later and a different story every time ya ring them. Guaranteed delivery for Christmas but of course these guys are Liars!! DO NOT TRUST or purchase anything from them.
Buyer beware

Bought a tracker watch, waited about 9 days for it to arrive, can’t get it to work and their requirements before they will agree to refund are onerous. I haven’t given up yet, but it’s all designed to make it as difficult as possible to get a refund for faulty goods or simple those proving to be unsuitable and within the legal limit to return on- line purchases.

Beyond terrible service!! Would give a 'zero' star rating!! Just read a review about a customer in NZ receive a speedy delivery!! Nice for some, I placed an order on 9th November as the Company states location is Auckland so I expected delivery within 1-3 days at least!! But today is 22/11/23, I'm still waiting for my order!! Request sent to Innovations regarding the delay, I was told to wait it takes 9-15 days but this is only after they pack your order. I got an email 6 days later to say they have packed my order. So, overall, a long delay, full of excuses, and by far a disappointing provider who only wants your money!! Do not recommend!! Shop somewhere that is going to provide quality service!! Last scan on my package was 21/11/23 sitting in Auckland, it's probably doing a detour to Africa before it drops from the sky and reaches my address.

I have just received my order from Inovations NZ ,I am absolutely thrilled ,very speedy delivery, excellent packing and fantastic products.I would recommend Inovations .Jan Williams My order was a set of five metal chickens and a cute planter with five rabbits on it ,love them

Wouldn’t even give a 1 star for customer service. Ordered on behalf of a family member and put her email in and name for tracking and it to be emailed to her. After no email i emailed them on my email requesting the invoice or tracking to be sent to her email and to make sure I had not entered incorrect. They could not help at all claiming breaking confidentiality laws. I did not want this sent to me. I just wanted the information sent to the email provided. Since it had been over a week since it was ordered. So 2 days later I emailed them off the email of my family member with all of the same details, no reply. Then i called, stating all the same details and they gave me all the information and the email was in fact correct? So where did the email go. Oh and about that breaking confidentiality laws? Well they did that too by phone. Then we received an email on my family members email stating we don’t have an account/ order even though I had just been given all the information over the phone.

Who ever is at the other end of your emails needs a new job…

RIPPEDBME OFF $192.00 DISHONEST LOT

Entreprise qui ne livre pas, arnaque, à fuir

You seem to be apologizing for everything. Certainly not a reliable site to do online shopping with.

It is impossible to send a mail at the adresse you gave me. It comédie back with unknown …I try to answer a question received per Mail about my adress…
Fake ???

I have now bought 2 dogs beds from Innovations and they are really great quality and my doggies love them. Great service and speedy delivery

Publicité mensongère. Article affiché à 39,95€ (bracelet anti moustiques) mais facturé 119,85. Impossible d'annuler la commande ou de se rétracter alors que c'est une obligation légale. J'ai effectué un signalement sur le site econsumer.gov numéro de commande : 896291699.
Adresse de l'entreprise Innovation Shopping 38 Wang Chiu, Road Kowloon Bay Hong Kong Chine.
Bientôt, les sites chinois n'auront plus le droit de commencer à l'étranger. Affaire à suivre...

I ordered a watch but then minutes later found my son had bought my husband one. Sent an e-mail to cancel and a day later they told me it had been despatched and I just had to return it. Received watch, eventually found out where to send it back to China!!, paid £16.00 as they wanted it tracked and it has been stuck in the Chinese customs for over a month. Telephoned their customer support in this country who hardly understand English and they said they would call me back - nothing. I would definitely advise not using this company, they seem complete scammers.

C des escrocs j ai payé des montres à 200 euros que je n'ai jamais reçu à ce jour au début ils me répondait mais maintenant ils n en prennent même plus la peine il y a lea et quelqu'un d'autre merci .faites attention

Absolute scammers do not be scammed by these people very bad customer service & sending out dud watches then don’t wanna know …..

C'est des Chinois qu'ils pique l'argent ou pouvre, j'ai renvoie le colis j'ai payé CHF-23 ils sont affirmé qu'ils son reçu le colis et que dans les 15 jour ils allé remboursé ça fait depuis le 17 Décembre que j'attends le remboursement, ils fou plu rien commandé son des escroc QUALIFIÉ OU QU'UNE HONTE DE CA PART, ILS CE CROIENT QU'ON TROUVE LARGENT PAR TERRE ON TRAVAIL POUR AVOIR DE L'ARGENT ON EST PAS DE la mafias COMME CETTE ÉQUIPE. REMBOURSÉ MOI! VOUS AVEZ PAS HONTE CEST HONTEUX !!! Monsieur Bruno vous cette disparu OU?

Bonjour j’ai effectivement bien reçu ma montre connectée mais en ayant lu la notice elle n’est pas étanche du tout contrairement à ce qu’il était indiqué sur la présentation du produit.
Je demande donc le retour et le remboursement
Ma commande est la suivante 899373937
Merci d’accéder à ma demande

envoie rapide, mais pour le retour de colis ça reste a mes frais et aucune nouvelle après envoi. 5 mois après mon colis est revenu chez moi et aucune nouvelle encore. Je déconseille fortement ce site.

Suite a mon premier avis du 9 mars.le site m'a répondu que j'allais être remboursé.
Depuis silence radio,aucune réponse a mes mails.
Je ne suis malheureusement pas la seule victime de ce site véreux!!!
90 euros de perdus.
SCANDALEUX!!

J’ai commandé à la date du 16/04/2022 5 Moskito pro pour la somme de 119€85. À ce jour je n’ai toujours rien reçu, j’ai essayé mainte fois de joindre le support via l’adresse support: en vain! C’est un scandale, remboursez moi!!

I'm very happy dealing with this Company. Communication was swift and so was delivery. The item I ordered, Pet Dirt Trap Runner, was as described and I think, value for money. Confident in recommending on my experience.