inscentswaterfall.com Reviews 133

Very nice to work with and very fast at replying to questions

Bought two incense burners and agreed to purchase 200 extra incense cones for $9.99 as a promo but was charged $29.99. I contacted customer service and asked to be refunded if the agreed price wasn't honored. I received 3 back-and-forth emails offering me discounts to delay the order cancellation and 3 times I responded I wanted to cancel the cones. On the 4th email they insisted the item had already shipped and I'd have to process a return once I got it with no shipping label provided. So whatever money I got back from the cones would be wasted in shipping fees. Nice little trick there.

I had a question about my order and your company responded quickly. I received my order in plenty of time to give it as a gift. Thank You very much
Michael

They were very patient with me concerning my order. It was all on my part.

This company cannot produce the merchandise u order on time and u have to almost beg them to cancel ur order before they even ship it. DO NOT patronize them. I have never seen a company so unprofessional & desperate & they also will not send u postage paid label for returns. TOTALLY BAD BUSINESS. They false advertise prices & products & charge u alot more on ur credit card. DO NOT TRUST THEM at all!!! Anytime u can't cancel ur order, get a refund, or get a free return label this company us as shady & Crooked as it comes.

Quick and awsome customer service. Really went above and beyond to meet my need. Highly recommend!!

Laverna did a amazing job assisting me with my purchase she’s very positive and spirited I appreciated everything she did to help me Thank you Laverna

I had some trouble navigating the site and added something I didn’t mean to. They were so quick to respond and helped me out right away! It shipped quickly and is a beautiful quality product. Very happy with my purchase.

Like others I was also charged an additional $31.64 to my Paypal account as an "Automatic Payment" after purchasing the Waterfall Burner w/100 free cones. As another reviewer stated the website doesn't allow you to decline additional purchases or review items prior to being charged (as required by law). Additional charges are billed as a separate purchase as an Automatic Payment. I contacted seller immediately after I noticed the 2nd charge to my PayPal account and they wouldn't cancel or refund this charge. They told me my order had already shipped (they had only sent information to FedEx not shipped it yet) and offered me additional free cones which I declined. I have disputed the "Automatic Payment" with PayPal who I hope can resolve this issue for me.

I misunderstood, and was going to cancel my order, but I was contacted the first response under 30 min, second response maybe a day, third response within minutes forth within minutes… your customer services rocks!!!

I received my Waterfall broken. Inscents immediately replaced it and it was received intact. I've used it and I love it. I thank Inscents for acting so fast to provide the product and their excellent service.

This Company has one of the BEST Customer Service experience I have had. I had a question about my order right after I had placed it. They responded immediately and with the copy of my order. Then received another response on the update of my order. Great communication and superb Customer Service.
Pamela Crowe

My package was to be delivered last week. Somehow, it ended up in Florida ( I live in Kentucky ). It had to be re-directed back to Indianapolis and I am still awaiting delivery. Now, I realize this is not inscentswsterfall.com’s fault. They prepped and shipped it on time. They took my concern and listened and were very professional in a reply. It felt great feeling as though my voice was heard! This was a great customer service experience!

I reached out with concerns about my order.. I received a response right away and things were taken care of WOW.... I'm so impressed with that it feels great dealing with a company that really cares. I've shared my experience with family and friends.. Great product by the way I'm super excited and happy🙂✌🏾

I had a small problem that was all caused by my own misunderstanding. Customer was kind enough to rapidly explain my error and correct it. I was treated with kindness and respect.

Great customer service! I had forgot to update my address I sent them an email and within a few hours I got a response back letting me know they had updated my information!

I bought this for my daughter to help her with things she is going thru. Xmas gift. I had questions so I reached out thru email. Got my answer, very helpful and couldn't believe I did get an answer, cause lots of companies don't reply back. I was treated very well. Very happy with everything, how they reached back on this. I can't wait to get it in mail. Just waiting now. Thank you again for your help and answering me back.

Amazing experience because they helped me with my problem that I put the wrong address they fixed it right away . We need more companies like this . Highly recommend

I have been in contact with this company, since the wrong items were delivered! At the start emails were going back and forth and then they stopped abruptly. They asked me to return the items which I did. They did refund my money for the goods but not the postage! There policy states. If they have sent the wrong items, I am entitled to the postage! I've heard nothing since! Don't buy from this company.