Appalling customer service
Signed up for details of their Solihull to Singapore tour in 2028. When the email with details came through there was no attachment, so I asked them to send through the details again. The second email (re-send of the first) had no attachment so I replied saying I was losing confidence. They simply responded by saying they wouldn’t accept a booking from me due to my response. Good luck in finding sufficient people to part with £20k each if that’s your approach to customer service.






