We used Installsure to arrange our IBG insurance for a tender we were working on, and the whole process was straightforward from start to finish. Karan handled our enquiry and was extremely helpful th... Toon meer
Bedrijf heeft geantwoord
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In their most recent message Installsure wrote “ We fully respect the Financial Ombudsman Service “. The following are quotations from letters to me from the Ombudsman Service which seem to con... Toon meer
Karan was really helpful throughout the process of setting up, and very prompt in his responses.
Bedrijf heeft geantwoord
I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she gui... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Contactgegevens
40 Rushworth Street, SE1 0RB, London, Verenigd Koninkrijk
- installsure.co.uk
4,0
Goed
198 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Demi was superb at guiding me through…
Demi was superb at guiding me through the process and keeping me updated on how the claim was progressing.
12 maart 2026
Review zonder uitnodiging
Antwoord van Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Constuctive and Timely
The process was simple, the interaction professional , constructive and timely .
20 februari 2026
Review zonder uitnodiging
Antwoord van Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Claim process made easy by friendly…
Claim process made easy by friendly staff who were very helpful - Thank you.
6 maart 2026
Review zonder uitnodiging
Antwoord van Installsure
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Perfect company
I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she guided me all the way through the process. From start to finish she was fantastic. It was so easy to do when you have an advisor who was so patient. Thank you installsure for having such amazing staff.
4 maart 2026
Review zonder uitnodiging
Antwoord van Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Karen was very helpful
Karen was very helpful, very professional and quick to deal with my questions.
10 februari 2026
Review zonder uitnodiging
Antwoord van Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do !
EXCELLENT Support & Advice from InstallSure
I have had to make a claim against a warranty insurance administered by Installsure & needed clarity on requirements. All in the phone contact with Adeyinka at Installsure was excellent
3 februari 2026
Review zonder uitnodiging
Antwoord van Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Front door put right .
Yes . Very efficient. Both the lads doing the repair new
what they were doing . And more importantly .were clean
and tidy plus polite, So thank you very much.
23 januari 2026
Review zonder uitnodiging
Antwoord van Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
Becks was outstanding!
Becks was outstanding from when she became involved with my claim. Good clear communication and a real pleasure to deal with as the process progressed. My only slight issue with the process is that it took a while to lodge the claim due to the need for specific particulars of information, including data from a retired bank account to prove method of payment. This meant the roof damage gradually got worse over time and so risks quoted becoming obsolete. But I’m glad Becks became my conduit and was super efficient throughout.
29 januari 2026
Review zonder uitnodiging
Antwoord van Installsure
Thanks for sharing your rating with us and the community. We’ll continue to work on ensuring we minimise delays in our services so that every interaction with Installsure is exceptional and memorable !
Great, clear communication.
Great, clear communication. Would definitely recommend IBG Insurance, Karan was brilliant to deal with.
5 januari 2026
Review zonder uitnodiging
Antwoord van Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us
Karan Tharmakulaseelan was extremely…
Karan Tharmakulaseelan was extremely helpful
21 januari 2026
Review zonder uitnodiging
Antwoord van Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
G8 service
G8 service, very easy to use.
Prompt response by Karen. Happy to recommened 👍
22 januari 2026
Review zonder uitnodiging
Antwoord van Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience !
No Issues
Was assisted by Karan Tharmakulaseelan with opening a membership with Installsure. A swift and easy process. No issues.
19 januari 2026
Review zonder uitnodiging
Antwoord van Installsure
We’ll continue working hard to make every interaction with exceptional and memorable !
I dealt with Demi who was very good and…
I dealt with Demi who was very good and very accommodating.
Thank you
5 januari 2026
Review zonder uitnodiging
Antwoord van Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Karan is very helpful
Karan is very helpful, responded to my missed call quickly, answered my questions clearly, and sent me the documents I need with additional confirmation and explanation provided. Great service, much appreciated!
6 januari 2026
Review zonder uitnodiging
Antwoord van Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Problem solved swiftly
I was assisted with a problem today by Karan Tharmakulaseelan who was excellent and very professional with resolving my issue. Thank you, Karan
5 januari 2026
Review zonder uitnodiging
Antwoord van Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Prompt and helpful
On needing to urgently source a guarantee document today, I received a callback very quickly and promptly received the guarantee policy document in my inbox - very pleased with the service I received today
19 december 2025
Review zonder uitnodiging
Antwoord van Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Very helpful
Very helpful, guiding me through the process. They were very thorough and professional throughout and you get a personal advisor who you communicate with who knows your case, which streamlines everything.
Highly recommend this company.
17 december 2025
Review zonder uitnodiging
Antwoord van Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Insured with Installsure £100 excess…
Insured with Installsure £100 excess fee.But how an excess fee comes into play when a window has been fitted upside down i do not know! Purely poor workmanship which is not a repair or accident so Installsure should be responsible for level of workmanship they are insuring. Total waste of time being with them.
9 december 2025
Review zonder uitnodiging
Antwoord van Installsure
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns regarding the £100 excess and fully understand how frustrating this may have felt.
The excess forms part of your insurance policy and is a pre-agreed amount that policyholders are required to pay when a claim is approved. This amount is outlined in the policy documentation provided at the start of your cover, and we are required to collect it before authorising any remedial work.
We genuinely want the process to feel fair and transparent for you. If anything in our communication was unclear, or if you believe the excess may have been applied incorrectly, we would be more than happy to review this further. Please reach out to us directly at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service
Great experience with installsure
Great experience with installsure, kept us up to date , claims handler very efficient . A+ Richard T.
24 november 2025
Review zonder uitnodiging
Antwoord van Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Terrible process from start to finish
Terrible process from start to finish. Unclear instruction on completing required paperwork, how to and who to get quotes from, whether to go ahead with job, whether claim would be paid. The whole time I felt like Instalsure were trying to get out of paying. I still have to wait another 4 weeks to actually get the money back. Why?
1 oktober 2025
Review zonder uitnodiging
Antwoord van Installsure
We’re very sorry to hear about your experience and the frustration caused during your claim process. This is not the level of service we aim to provide, and we sincerely apologize for any confusion around the paperwork, quoting process, or payment timeline.
Our goal is to make every claim as clear and straightforward as possible, so we appreciate your feedback—it helps us identify where we need to improve.
We’d like to look into your case in detail to see what went wrong and ensure your payment is resolved as quickly as possible. Could you please contact us directly at claims@installsure.co.uk with your claim reference number.
If your inquiry has not met your expectations, please email complaints@installsure.co.uk
Thank you for bringing this to our attention, and again, we apologise for the inconvenience you’ve experienced.
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