We used Installsure to arrange our IBG insurance for a tender we were working on, and the whole process was straightforward from start to finish. Karan handled our enquiry and was extremely helpful th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
In their most recent message Installsure wrote “ We fully respect the Financial Ombudsman Service “. The following are quotations from letters to me from the Ombudsman Service which seem to con... Toon meer
Karan was really helpful throughout the process of setting up, and very prompt in his responses.
Bedrijf heeft geantwoord
I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she gui... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Contactgegevens
40 Rushworth Street, SE1 0RB, London, Verenigd Koninkrijk
- installsure.co.uk
4,0
Goed
198 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 85% van zijn negatieve reviews beantwoord
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No faith at all.
I have contacted this company three times with no response. They are not to be trusted and I am having to deal with the work on my own. Serious avoiding tactics. Thank you Safestyle (old company) for dropping us in it.
16 oktober 2024
Review zonder uitnodiging
Antwoord van Installsure
We’re sorry to learn about your experience with us. The failure of some industry leading installers has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times. We would lover the opportunity to move your claim forward as quickly as possible. Please reach out to us directly at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service
No quibble refund
Phone call answered quickly. Clear what information was required. Communication maintained throughout. It would have been 5 stars had the payment run not been missed but this was quickly resolved.
19 september 2024
Review zonder uitnodiging
Antwoord van Installsure
Thanks for sharing your rating with us and the community. We will continue to work on ensuring we minimise delays in our services so that every interaction with Installsure is exceptional and memorable.
If I could have given less than 1 star…
If I could have given less than 1 star I would. This company must be avoided at all cost. They are a bunch of weasels who use every possible excuse and delaying tactic to avoid paying legitimate claims. Absolutely disgraceful 😡😡😡
7 oktober 2024
Review zonder uitnodiging
Antwoord van Installsure
Thank you for your feedback. We’re sorry to learn that you are unhappy with the decision we made on your claim. All claims made to us are assessed in line with the terms and conditions of your policy. If your claim triggered our exclusion within the policy this will explain why your claim was declined. However, if you feel that the decision we took was not in line with the terms set out in your policy we would love to hear from you, so we can put it right. Please email our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. Our dedicated team will review the matter and contact you to resolve. We look forward to hearing from you.
A fair conclusion
Although a protracted experience due to the number of claims they are dealing with, the whole process was painless, straightforward and conducted in an amiable atmosphere.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Installsure
Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do
Good but slow
Claim went through easily once the process had begun. However, took ages to get a response to initial contact. Just a waiting game.
21 mei 2024
Review zonder uitnodiging
Antwoord van Installsure
Thanks for sharing your rating with us and the community. We’ll continue to improve our services so that every interaction with Installsure is exceptional and memorable.
Very, very, very, very, very, very, very, very, very bad
Yeah not surprised the reviews are so diabolical as these guys are a complete joke. It was clear from day one they will try every trick in the book to avoid paying out. They put forward so many unnecessary hurdles - I sent an email, spoke to them on the phone, filled out a five-page form, sent various pics of different policy documents, was asked to get two quotes even though their own literature said one, then I was told 6-8 weeks for a decision, was quoted loads of small print - etc etc. The list goes on. Everything is designed to put you off from claiming. As a nice Brucie Bonus they also accidentally sent me another person's claim form, which surprise surprise they rejected so that was really strong from a GDPR point of view. Basically they are just trying to profit off other people's misfortune - both Everest and the customers. One of the worst companies I've ever dealt with - shame I can't give 0 stars
EDIT AFTER INSTALLSURE REPLY:-
You aren't sorry to hear about the challenges I've faced - you and I both know you deliberately make the whole process as painful as possible to stop people from claiming. If you'd have read my review properly you'd see that my issue is nothing to do with who is/isn't eligible, it's the ridiculous amount of hurdles you place in front of everyone - eligible or not - to try and prevent them from making a claim. You have zero respect for people's time and actively try to make the whole process as disorganised and unhelpful as possible to prevent any claims. No I will not approach you to discuss the other policy holder's form you accidentally sent me. Do your job for once. You are welcome to approach me if you like but be warned: I will try my best to waste as much of your time as you wasted of mine. Just added another very to the title of my review - hopefully that's clear now
24 september 2024
Review zonder uitnodiging
Antwoord van Installsure
We’re truly sorry to hear about the challenges you've faced in making a claim with us. We appreciate that making a claim can be quite stressful and we aim to make this process as smooth as possible for all our policy holders. All claims made to us are assessed in line with the terms and conditions of your policy. If your claim triggered our exclusion within the policy this will explain why your claim was declined. With regards to the claim form sent, which included another policy holders information, we are keen to understand more about the issue. Please reach out to us directly at info@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly.
It has been a long long wait from the…
It has been a long long wait from the start, they are dragging their feet and our claim is still not fully resolved when it is a really easy fix.
Firstly, the application process was quite straightforward but then they said they hadn't received our certificate (which had been sent electronically and I had evidence of that) so I sent it again.
Weeks passed and I emailed, got standard response if very high volume of claims, 4-6 weeks etc. Each time you wait the 4-6 weeks then contact them but then they just start 4-6 weeks again.
Eventually the claim was agreed but by this time the quote was out of date. We got a new quote but they'd already paid the money from the previous quote. Now we have to go through the process all over again and we're now on our third lot of 4-6 weeks! Appalling! Our claim has been agreed so paying the extra should be straightforward...and it was their fault that the original quote had gone out of date because of the length of time they took!
I really think they just hope people will give up...and probably a lot of people do. It's just taking people for a ride.
23 september 2024
Review zonder uitnodiging
Antwoord van Installsure
We’re truly sorry to hear about the challenges you've faced in making a claim with us. We appreciate that making a claim can be quite stressful and we aim to make this process as smooth as possible for all our policy holders. Nevertheless, to validate your claim correctly, we do require various information's . The failure of some industry leading installers has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times. It's clear that there has been poor communication, and we want to get this right. Please email our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. Our dedicated team will review the matter and contact you to resolve. We look forward to hearing from you. We appreciate your patience and hope to restore your confidence in our service.
The process took a bit of time
The process took a bit of time , 7 months to be precise but all relevant information had to be sourced and verified for my claim to be fulfilled. Happy with the outcome as I knew I had all evidence to submit and the claim to be fulfilled.
13 september 2024
Review zonder uitnodiging
Antwoord van Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Was impressed with the courteous
Was impressed with the courteous, polite professional manner in which I was treated. Kept informed of all progress
1 juli 2024
Review zonder uitnodiging
Antwoord van Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Absolute disaster
This Company seemed to evade paying my claim at every opportunity. I sent in 3 quotes and they paid the lowest possible and I could not get my doors replaced for the money given. I had to accept ordinary patio doors instead of the previous bi-folds. It went on and on, always an excuse, the process made me ill. They are supposed to be investigating the whole process but are still dragging it out. I shall probably end up having to take it to the Ombudsman but I am not well enough to do this at the moment. I thought Installsure were there to help after the collapse of Safestyle but they made matters worse.
23 januari 2024
Review zonder uitnodiging
Antwoord van Installsure
We’re truly sorry to hear about the ongoing issues with your door and the challenges you've faced in making a claim with us. Please reach out to us directly at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service
Worst company to deal with
Took far long then their promises, wrong information was given on numerous occasions, missing information on each step to delay the payment, even everything was given after weeks and weeks of delay, they withheld the payment for further two months without any reason and when questioned no one was sure why they didn't payout. Promises were made for the following month and again it wasn't paid for no reason. Poor customer service and the worst company to deal with. They paid eventually but obviously not the full amount but I have no more energy to deal with them.
14 mei 2024
Review zonder uitnodiging
Antwoord van Installsure
We’re sorry to learn about your experience with us. The failure of some industry leading installers has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times. notwithstanding the delays in making the agreed payments and for this we are truly sorry. We will continue to work hard to ensure such isues are avoided in future
Took far too long to deal with the…
Took far too long to deal with the claim. Clearly under staffed and needed multiple chases and escalations.
31 mei 2024
Review zonder uitnodiging
Antwoord van Installsure
We’re sorry to learn about your experience with us. The failure of some industry leading installers has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times. We are working hard to prevent undue delays. if your claim remains outstanding please reach out to us directly at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly.
The process was very straight forward…
The process was very straight forward and quickly dealt with once passed to an advisor. This would have been exceptional but the time delay in getting to an advisor to deal with the claim is longer than idealand caused us other issues with follow on work which then had to be delayed.
16 augustus 2024
Review zonder uitnodiging
Antwoord van Installsure
Thanks for sharing your rating with us and the community. We’ll continue to work hard to prevent undue delays in our service. we thank you for your patience
Finally got payment
Finally got payment, it took a long time to get an answer from them, you have to be very patient.
4 september 2024
Review zonder uitnodiging
Antwoord van Installsure
We’re truly sorry to hear about the lengthy wait time to process your payment and this should have been avoided. we will take this as feedback and continue to work hard to restore your confidence in us
Absolute Rubbish!
It is now 15.5 weeks since I first complained to these people and they have not even had the decency to contact me to discuss my issues. Very impressive!!!
11 juni 2024
Review zonder uitnodiging
Antwoord van Installsure
We’re truly sorry to hear about the challenges you faced in progressing your case via the complaints team. We understand your frustration, especially the lack of communication from us. Our team continues to deal with unprecedented volumes of contacts due to failure of key industry Installers and are working hard to get our wait time to acceptable levels. It's clear that there has been poor communication, and we want to get this right. Please can you email our complaints@installsure.co.uk directly with your telephone number, to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service
I started a claim (or so I thought) in…
I started a claim (or so I thought) in November last year. We had a problem with water ingress through our front door, every time it rained, leaving rusty marks down the door and on the floor,
Correspondence went back and forth, and we agreed to replace the letterbox (at out cost and we'll under the £100 excess).
We were told to find someone local, OR we could click on the link to choose someone of their preferred company list! So we got someone we knew and who had already installed other windows for a different project to replace the letterbox, he found that Safestyle had not put a foam pad between the door and letterbox to allow water to be repelled off it.
We went on holiday for 2 weeks and came back to more water on the back of the door and floor, so I got back in touch.
We actually found that the water ingress was coming through the window panel in the door and NOT through the letterbox.
So I sent 3 estimates for the replacement of the whole door and a load of emails that followed with their generic reply, "please 6-8 weeks for the claims handler to assess your claim. Well, I waited 12, then 16 weeks, after I criticised hevlengthvof time I'd had to wait for 1 door, I got a reply back saying that because we had used an unauthorised installer to replace the letterbox (which was agreed by their customer service staff), they were declining the claim.
I've replied back with the proof from Customer service department that at no point was I ONLY to choose someone from their list to replace the letterbox, and that in fact the water is coming from above the letterbox (and water doesn't run upwards)!
Watch this space
21 augustus 2024
Review zonder uitnodiging
Antwoord van Installsure
We’re sorry to learn that you are unhappy with the decision we made on your claim. All claims made to us are assessed in line with the terms and conditions of your policy. Notwithstanding the length of time taken to respond to you, if your claim triggered our exclusion within the policy this will explain why your claim was declined. As you have sent us proof to appeal the decision our dedicate team will review the information and decide on your claim. The failure of some industry leading installers has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times. Should you require any further assistance on this please don’t hesitate to contact our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number.
Kept me informed at every stage as to…
Kept me informed at every stage as to what was happening about my claim
15 augustus 2024
Review zonder uitnodiging
Antwoord van Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Satified customer
I have delt with Installsure on 2 occasion and on each occasion was completed to our satisfaction
14 augustus 2024
Review zonder uitnodiging
Antwoord van Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Unable to contact them
Unable to contact them. Phone just goes to voicemail.
9 augustus 2024
Review zonder uitnodiging
Antwoord van Installsure
We’re truly sorry to hear about the challenges you've faced in trying to get in touch with us. Our telephone number is 020 7645 3744 or alternatively you can reach us on email at info@installsure.co.uk or by clicking on the following link https://www.installsure.co.uk/contact-us through our website. We are open Monday to Friday (excluding weekends and bank holidays) from 9:00 am to 17:00 pm.
Absolutely scandalous company
Absolutely scandalous company! My door installed by Safe Style had a locking mechanism fail. As Safe Style have gone bust I contacted Installsure to make a claim. After a few days I notice the claim is just rejected with no explanation why!? .. Sent them a complaint lets see what happens. Of course I'm going to contact the insurance ombudsman. A company like this should not be allowed to exist! look at their feedback on here!
7 augustus 2024
Review zonder uitnodiging
Antwoord van Installsure
Thank you for your feedback. We’re sorry to learn that you are unhappy with the decision we made on your claim. All our claim decisions are accompanied with a letter explaining the reasons behind our decision. We can provide you with a copy of this and as you have registered a complaint with us this can also be included with our complaint’s response. If you can please email our claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. One of our team members will email you a copy of the decline letter. We look forward to hearing from you.
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