Instamove .com.au Reviews 154

TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Booked through 2men and a truck, 13/4/26, yet Edward & Pouchi, 2 young south American men from Chilie were third party contractors @ Roomovers & represented these brands & did a fantastic job . They... Toon meer

Beoordeeld met 5 van de 5 sterren

We a little skeptical initially as the process to quote was super easy. anticipated issues however, on the day Josh and Fernando were super courteous, professional and efficiently went about the move... Toon meer

Beoordeeld met 4 van de 5 sterren

The booking experience was easy, although they did over estimate the size of the truck necessary. The removalists, Eduardo and Genaro, arrived on time, worked quickly, carefully and efficiently to ge... Toon meer

Beoordeeld met 4 van de 5 sterren

The removalist team was excellent. Polite and efficient. Nothing was damaged and they were a happy crew doing their work. The online estimator is not very accurate. We spent weeks routinely updating... Toon meer

Bedrijfsgegevens

  1. Vervoer

Geschreven door het bedrijf

Removals removalists Melbourne Australia Moving houses house We are a removals Company based in Melbourne moving in all parts of Australia . Interstate Victoria NSW South Australia Queensland removalists, Small and big jobs


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

154 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Highly recommend Instamove

We a little skeptical initially as the process to quote was super easy. anticipated issues however, on the day Josh and Fernando were super courteous, professional and efficiently went about the move without any issues. Similarly the office crew were across every details. Highly recommend using Instamove.

17 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had the absolute best experience with…

I had the absolute best experience with my recent move thanks to Santiago and Jeremias from Instamove. From start to finish, they handled everything with so much care, precision, and professionalism. Every single item was treated like it was their own, and I'm so impressed that all of my belongings arrived in perfect condition.
What really stood out was not only their attention to detail but also how friendly and easygoing they were throughout the entire process. Moving can be stressful, but they made it feel smooth, organised, and even enjoyable.
I couldn't recommend Santiago and Jeremias from Instamove more highly. If you're looking for a team that truly cares and goes above and beyond, these are your guys. Five stars all the way!

16 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bruno and Luca were amazing

Bruno and Luca were amazing! They took such a good care of our stuff, ensuring that nothing gets scratched and moved in the truck or upon delivery. They were kind, polite and even helped with some extra things that we were not expecting.

15 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easiest move we’ve ever had…

Our removalists Gustavo and Fabio were great (on time, friendly/professional, and efficient). And Instamove was very good at communicating everything we needed to know.

15 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Instamove communicated well throughout…

Instamove communicated well throughout the whole process and were punctual, polite and so efficient on the day. Very friendly team and so careful with my items. They even moved things up to rooms. Highly recommend.

14 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely amazing experience.

Absolutely amazing experience.
I needed help getting a super heavy massage chair from my garage up a flight of stairs into the house, and they handled it like total pros.
They were on time, friendly, and clearly knew what they were doing—no stress, no damage, just smooth and efficient from start to finish. What I thought was going to be a nightmare job turned out to be quick and easy thanks to them.
Highly recommend if you need reliable help with heavy or tricky moves. Will definitely use again!

14 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Booked through 2men and a truck

Booked through 2men and a truck, 13/4/26, yet Edward & Pouchi, 2 young south American men from Chilie were third party contractors @ Roomovers & represented these brands & did a fantastic job . They were a little late but advised us by text message & email in advance. Communication was friendly & great all round. They were very professional, wrapped items securely, worked efficiently and always asked if need be. Smart thinking & stacked the items in the truck like experts in a Tetris game lol. Price was competitive and obtaining a online quote was easy. Handled everything with care & I would recommend them to anyone needing furniture removalists. Ratings are important these days, 5/5 well done maties. Regards Jamie T.

13 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend!!

Easy communication and moved times happily the afternoon before as the collection of our keys got pushed back. Felipe and Wesley worked hard and took care of all our belongings. Would highly recommend this company for any move!

9 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic.

Fantastic.
Arrived promptly, showed a high level of care and professionalism.
Were very prompt and did a fantastic job.
Extra thanks to Juan and Miguel for making the move so easy

10 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

broken TV, staircase, and entrance gate

I had a very disappointing experience with Instamove. During our recent move, the movers broke our TV, and the situation was handled very poorly from that point on.
Instamove used third-party contractors to carry out the move, and after the damage occurred, they refused to take responsibility or compensate us for the broken TV. The workers didn’t give warning on transport of TV without a box. They took items and did NOT handle our items with due care and skill. The movers broke our TV, damaged the stairs, and also hit the gate entrance of the other property during the move - all with documentation and proper reporting at sign off.
As a customer, you trust a moving company to handle your belongings with care and to take accountability if something goes wrong. Unfortunately, that did not happen here. The lack of responsibility and unwillingness to compensate for damaged property is extremely disappointing and unprofessional. I would strongly recommend that anyone considering Instamove carefully review their policies around third-party contractors and damage claims before booking. Based on our experience, customer protection and accountability are major concerns. We are in the process of escalating with legal authorities to claim damages done to our property and appliances. The compensation for broken items is only a fraction and not market value.
Second, they kept emphasizing time pressure - no written record or truth behind us pressuring anyone in fact they took their time of 7hrs total instead of the noted time of 4 which we did not complain about.
Not worth the money, go for those who highly skilled workers under thesame company, not contractors.

26 maart 2026
Review zonder uitnodiging
Logo Instamove .com.au

Antwoord van Instamove .com.au

Hi AYcc,

Thank you for the review, and we’re sorry to hear that you were unhappy with your experience.

We have been in touch with you directly regarding this matter and have reviewed the concerns raised. The crew assigned on the day were among our top-performing teams, and like many moving companies, we work with a mix of in-house staff and trusted third-party removalists who have partnered with us for many years to help accommodate different moves and scheduling requirements as per highlighted on our terms of trade.

As part of our efforts to resolve this amicably, we have already made an offer in line with our policies, which we believe is fair and more than reasonable in the circumstances. We remain open to resolving this matter directly with you.

Our review also found that this was a large and demanding move, and the team was working under considerable pressure on the day due to the scale of the job and the time expectations involved. While we understand your frustration, this context is important in understanding the circumstances surrounding the move.

We are sorry the experience did not meet your expectations and remain willing to continue working toward a resolution.

Instamove Team

Beoordeeld met 5 van de 5 sterren

Santiago & Jere were awesome

Santiago & Jere were awesome. Polite, friendly and incredibly strong!!! It was a long day and they worked tirelessly couldn't recommend them any more highly.

16 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Instamove were incredible!

Instamove were incredible!! Bruno and Davi were so friendly, efficient and careful with all my belonging. Will definitely use again!

2 april 2026
Review zonder uitnodiging
Logo Instamove .com.au

Antwoord van Instamove .com.au

Hi Amber,

Thank you for your kind feedback! We’re delighted to hear you had a great experience. Looking forward to helping you again in the future!

Instamove Team

Beoordeeld met 5 van de 5 sterren

Ivan and Victor eased our move

Ivan and Victor were excellent and conducted the move very professionally. Both were very friendly and really took time and care with all the furniture and moving and ensuring no damage to the furniture or walls. Definitely recommend!

27 maart 2026
Review zonder uitnodiging
Logo Instamove .com.au

Antwoord van Instamove .com.au

Hi Rajeev,

Thank you for your kind feedback! We’re delighted to hear you had a great experience. Your support means a lot to us, and we’ll be sure to share your comments with our crew. Looking forward to helping you again in the future!

Instamove Team

Beoordeeld met 5 van de 5 sterren

Alan and Angelo were really nice

Alan and Angelo were really nice, thoroughly professional yet very kind. Amazing team!

31 maart 2026
Review zonder uitnodiging
Logo Instamove .com.au

Antwoord van Instamove .com.au

Hi Sonya,

Thank you for your kind feedback! We’re delighted to hear you had a great experience. Your support means a lot to us, and we’ll be sure to share your comments with our crew. Looking forward to helping you again in the future!

Instamove Team

Beoordeeld met 5 van de 5 sterren

Instamove was really great to deal with…

Instamove was really great to deal with from start to finish. Communication and information was 1st class.
Bruno and Davi made moving house so easy. Their great attitude, communication and efficiency was fantastic.
Definitely recommend them for future moves

30 maart 2026
Review zonder uitnodiging
Logo Instamove .com.au

Antwoord van Instamove .com.au

Hi Salvatore,

Thank you for your kind feedback! We’re delighted to hear you had a great experience. Your support means a lot to us, and we’ll be sure to share your comments with our crew. Looking forward to helping you again in the future!

Instamove Team

Beoordeeld met 5 van de 5 sterren

Alan and Felipe is very friendly, fast and helpful.

Alan and Felipe is very friendly, fast and helpful.
We have a good experience with instamove.
Highly recommend removalist company.

28 maart 2026
Review zonder uitnodiging
Logo Instamove .com.au

Antwoord van Instamove .com.au

Hi Tommy,

Thank you for your kind feedback! We’re delighted to hear you had a great experience. Your support means a lot to us, and we’ll be sure to share your comments with our crew. Looking forward to helping you again in the future!

Instamove Team

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