I wanted someone else to do the research and to allow me to consider multiple pricing and coverage options. I found that with Insurox and will now see if their bundling of other policies might be more... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
dealing with the the Insurox website was easy. They placed me with a flood policy underwriter that totally met our needs. Our policy pricing was far less than other companies had quoted. The process w... Toon meer
Bedrijf heeft geantwoord
I got quoted for a renters insurance policy from Jeffrey. Not only did they beat the competitions prices but they went above and beyond to insure satisfaction. They answered my phone calls and took... Toon meer
I recently bought home policy and auto policy from insurox. Reps were very helpful and friendly,I would recommend this company to all my friends and family,and anyone who want to change their current... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Compare Car, Home, Flood, Business Insurance quotes from multiple insurance companies Online! Compare instant auto insurance quotes on the web or over the phone.
Contactgegevens
400 River Drive, 07026, Garfield, Verenigde Staten
- 888-546-1099
- info@insurox.com
- insurox.com
4,7
Uitstekend
182 reviews
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Avoid At All Costs. They Will End Up Costing You More In The End.
I didn't know I wasn't actually purchasing from Insurox. They were selling me a policy from another insurer, Neptune Flood. Neptune is a new company and has ONLY 1-star reviews on the BBB website. Every single review is 1-star and some have the exact same issue as me. I contacted Insurox to cancel my flood policy in May since that was the only company I knew of and had dealt with for the entirety of my policy. I sent the FEMA determination that my house was not in a flood zone. They told me they also needed a letter from my lender, which my lender did not send because lenders don't send letters to third parties. Months went by and I got a renewal notice in September. I've been fighting with Insurox and Neptune ever since to get my policy cancelled and get a refund. They won't do it. I even got my lender on a 3-way call with Insurox stating they they will not send them a letter and flood insurance is not needed on the house. That should have been good enough. They had the FEMA letter and notification from my lender. They still will not cancel the policy or give a refund. I've lost hundreds of dollars on paying for a policy that is not needed or wanted. To rub salt on the wound, they sent me TWO notices to renew my policy since I called them again in September to cancel my policy. The "supervisor" from Insurox has very poor customer service skills. When she got tired of talking with me, she said, "Hello, hello," and pretended to not hear me and hung up after we had been talking without issue for 10 minutes. That is poor customer service in general if her supervisors let her get away with that since it is a recorded call. She even lied and tried to tell me it was the law to require a letter from the lender in order to cancel an insurance policy. I asked to see this law and she immediately backtracked and said it was a policy. Avoid this company at all costs. You never know who you're actually getting your policy from and it could end up costing you more in the long run.
30 november 2022
Antwoord van Insurox
Thank you for your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to clarify the situation.
Insurox is an insurance agency, and we work with several highly rated carriers—including Neptune Flood—to offer our clients competitive flood insurance options. While we understand your concerns, please note that all policies are underwritten by licensed insurance companies, and our role is to help facilitate that coverage.
According to our records, the first cancellation request was made in October 2022, with a request to backdate the cancellation to May. In order to process a backdated cancellation and ensure proper refund, both a FEMA determination letter and confirmation from your lender were required—either a formal letter or a copy of a loan statement showing flood insurance was no longer required. The FEMA letter was received promptly, and the lender documentation was provided at a later time. Once both were received, the policy was canceled effective 05/17/2022 as requested, and a full refund was issued—no premium was lost.
Regarding the call, we reviewed the recording and it appears there was a technical issue resulting in a dropped call. Our representative attempted to call you back and also followed up via email and voicemail to assist further.
We’re committed to clear communication and transparency, and we’re sorry you felt let down in this instance. If there is anything else we can do to support you, we’d be happy to help.
— The Insurox Team
Beata the agent was amazing
4 november 2022
Antwoord van Insurox
Thank you for the kind words! We're so glad to hear that Beata provided amazing service — we'll be sure to pass along your feedback. We appreciate your support!
— The Insurox Team
Quick quote and representative reaching…
Quick quote and representative reaching out from the beginning of the process.
10 oktober 2022
Antwoord van Insurox
Thank you for your review! We're glad you found the process quick and appreciated the proactive communication from our team. We're always here to help!
— The Insurox Team
Great Insurance in Florida
I found difficult to obtain insurance at a reasonable price. Insurox has earned my business.
21 september 2022
Antwoord van Insurox
Thank you so much! We’re glad we could help you find affordable coverage in Florida. We truly appreciate your trust and are proud to have earned your business!
— The Insurox Team
Fast responsive very professional no…
Fast responsive very professional no hassle approach to business.
23 juli 2022
Antwoord van Insurox
Thank you for the great feedback! We’re happy to hear you had a smooth, professional experience with us. That’s exactly how we aim to do business!
— The Insurox Team
Unable to get me any quotes.
21 mei 2022
Antwoord van Insurox
We needed to confirm your lender would accept private flood insurance and needed to confirm the mortgagee clause. We have left several messages and emailed you multiple times without response.
Ishor and Amy were great
Ishor and Amy were great. Smooth process and the best. Thanks again
Bay Area Freight LLC
14 april 2022
Antwoord van Insurox
Thank you, Bay Area Freight LLC! We’re glad to hear everything went smoothly and that you had a great experience. We appreciate your business and look forward to working with you again!
— The Insurox Team
Very easy process to get coverage
10 februari 2022
Antwoord van Insurox
Thank you! We’re glad to hear the process was easy for you. That’s what we aim for every time. We appreciate your business!
— The Insurox Team
Inadequate
First, I was told insurance is complete, then denied but waiting on 2 other bids. Then they never followed up.
19 januari 2022
Antwoord van Insurox
The application was submitted with inaccurate information (2 claims were not reported at the time of the submission). We discovered them afterwards. We did follow up with you in few days letting you know that all companies declined. For properties like yours sometimes it's impossible to get immediate insurance company decision.
Antwoord van Insurox
Thank you for the great review! We’re happy to hear everything was fast, easy, and affordable. Our team works hard to make the experience smooth—glad it showed!
— The Insurox Team
Web site is not very friendly.
9 juli 2021
Antwoord van Insurox
Thank you for your feedback. We’re sorry to hear that our website wasn’t as user-friendly as expected. We’re actively working on improvements to make the experience better for everyone. If you have any specific suggestions, we’d love to hear them!
— The Insurox Team
Your service was wonderful
Your service was wonderful, I was a bit disappointed when I called and was asked how do I want to pay for this, when I had already paid the bill, also, to date I have not received a policy from you. Hopefully, my lender did.
Thanks
Bonnie Wittig
5 juli 2021
Antwoord van Insurox
Thank you, Bonnie! We’re so glad to hear you were happy with our service. We apologize for the confusion regarding your payment and policy delivery. That’s not the experience we aim to provide. We’ll review your file to ensure everything was properly processed and confirm that your lender received the policy. If you haven’t received it yet, we’ll make sure it’s sent to you right away. Thank you for bringing this to our attention!
— The Insurox Team
Great customer service
Great customer service, knowledgeable, fast and friendly. Most importantly the rate was better than what I hoped for!
24 juni 2021
Antwoord van Insurox
Thank you so much for the great feedback! We’re thrilled to hear you had a positive experience and that we could exceed your expectations on both service and pricing. We truly appreciate your business!
— The Insurox Team
Very happy with service
Very happy with service, got us a fair price, fast response when I have questions, and quickly handles any changes I want.
24 juni 2021
Antwoord van Insurox
Thank you! We’re so glad to hear you’re happy with our service. Providing quick, reliable support and fair pricing is what we strive for. We truly appreciate your continued trust in us!
— The Insurox Team
Highly recommend Viviana
Highly recommend Viviana. She was very knowledgeable, professional, and pleasant to deal with. She provided quotes for homeowner and flood insurance that were much cheaper than other agencies. Thank you Viviana!
23 juni 2021
Antwoord van Insurox
Thank you so much for the kind words! We’re thrilled to hear Viviana provided outstanding service and helped you find great savings on your coverage. We’ll be sure to share your appreciation with her. Thank you for choosing Insurox!
— The Insurox Team
This company is very efficient
This company is very efficient. From start to finish... perfect.
2 mei 2021
Antwoord van Insurox
R. Knouse, we love to hear of your great experience with Insurox! We pride ourselves in our service and giving a great experience to customers like you.
Very helpful and understanding
Very helpful and understanding, would recommend it to everyone.
1 mei 2021
Antwoord van Insurox
Thank you so much for the kind review, Kenneth! We are happy to hear that your flood insurance process was enjoyable.
Antwoord van Insurox
Glad to hear that your trucking insurance buying process was enjoyable! Thank you for the review!
Nikola the best insurance agent !!!
Nikola provides and fulfill all expectations, highly recommend it again and again!
25 april 2021
Antwoord van Insurox
Thank you for the wonderful feedback! We’re glad to hear Nikola met all your expectations—we’ll be sure to pass along your kind words. We truly appreciate your recommendation and your trust in Insurox!
— The Insurox Team
Best customer service Nikole she is…
Best customer service Nikole she is amazing very nice she is just over the top you can not ask for better insurance service. Nikole Nikole the best.
25 april 2021
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