Integrar Reviews 

Lots of communication which is good but don't have basic tools to verify ID's so you need to hire another solicitor to do that at extra cost. Would avoid if possible.

If I could give them zero stars then I would. Awful company and I will actively ensure that any future remortgage doesn’t use this incompetent lot

Fraud conveyancer. Extremely poor service from Integrar for my mortgage. It was supposed to be a free service provided by Barclays but I ended up paying £583 to Integrar for rent charge and indemnity insurance and other services. Barclays saying they never asked for indemnity insurance so this comes under fraud category. I am going to raise it with Legal ombudsman and wherever I can. Extremely get in touch with anyone.

Below are the charges

TT fee to send excess to the borrowers - £36.00
Copy of title registration document - £24.00
Electronic ID Check - £12.00
Electronic ID Check - £12.00
Dealing with an estate rentcharge - £180.00
Indemnity TT Fee - £36.00
Obtaining bespoke indemnity insurance policy - £54.00
Indemnity Premium - £221.76
Copy of transfer - £12.00
============
Total - £584.16

TERRIBLE FIRM TO WORK WITH, I would avoid at any cost.

The main issue is the lack of correspondence - which you would see that there will be no solicitor for you to work with. You will speak with admin people who will delay every response 3-4 work days. And don't be surprised if they give you unexpected costs for insurance that is not optional but also threaten you to get the insurance with an additional fee or they will close your file.

Good luck, you've been warned.

Many thanks to Jade and Jake getting my remortgage over the line in time for my mortgage deadline. Integrar Services offers a very efficient and a cost effective solution for conveyancing.

I was quite nicely surprised with how our remortgage was dealt with. You always assume solicitors drag their heels but I didn’t get this impression from Integrar. There were many names that I had correspondence with through the process of our remortgage but I understand Matthew was our main caseworker and Chloe was particularly helpful and professional. Thank you

Jade and Jake looked after my case. It was a very smooth service and was kept updated via email regularly when I needed to call they were quick and helpful.

Everything went through very smoothly on a remortgage of our home. All sorted in very quick time

Very efficient and communicative service from start to finish. Thank you Craig and Integrar for your help with the remortgage

Hamza was may case officer and enabled my remortgage admin to go smoothly , thanks to Hamza and Jake the team leader

Very good communication and execution from the start to finish.

Remortgaging my property and used this form as suggested by the bank. The worst decision I made. Totally unacceptable service. You can’t speak to anyone other than a clerk reading from a script who can’t answer the most basic questions.
Avoid at all cost.

My first time remortgaging and Integrar were brilliant. Every member of the team I spoke with were super helpful and informative and the process was really speedy. The portal was also really helpful and if you did have queries, the team were easy to contact.

Communication was terrible, repeated requests for the same data that even after provided was still requested, severe lack of understanding and inability to communicate in anything but lawyer speak. I would never work with them again, irrespective of the rates given, more stress than its worth

Absolutely frustrating experience No proper communication. Charged for investigation not carried out. I would not recommend this company to anyone.

Issues faced
1.Ethan said he would request redemption statement from bank. But then asked us to send it to them.
2.We were told we will get a refund but now we have an amount to pay as they wont take the redemption statement that the bank sent to us..
3.Proof of funds not requested until 2 days before redemtion.
4.Charges levied for no investigation carried out.
5. The online portal is a complete waste of time as information loaded there is not checked by anyone. The same document was sent by me over an email.

Absolutely frustrating and disappointing experience.

I am still hanging in here to get my loan remortgaged due to their inefficient services.

Definitely not advising anyone to go through them.

Our remortgage experience with Integrar was extremely disappointing from start to finish.
We encountered multiple issues throughout the process, including incorrect contact details being used, repeated requests to correct personal information that were not acted upon, problems accessing the digital mortgage deed, and receiving documents that were unreadable when printed.
To avoid further delays, we went out of our way to recreate and return documents ourselves, only to be told days later that the documents were no longer acceptable after initially being accepted. This resulted in the paperwork having to be completed and signed again, causing further delays, inconvenience and additional costs for us.
What is most frustrating is that when we raised a formal complaint, responsibility for every issue was shifted elsewhere – to the broker, lender or third parties – with no acknowledgement of the impact these problems had on us as customers.
We were also never clearly informed that our requested completion date was unrealistic or unlikely to be met, despite this later being used as part of the response to our complaint.
The whole process was stressful, poorly communicated and left us feeling that our concerns were not taken seriously. Based on our experience, we would not recommend Integrar.

1 star. Poor communication, a difficult-to-use portal, and inconsistent case management created unnecessary confusion throughout my remortgage. Despite raising legitimate concerns about how my case was handled, Integrar’s complaint response focused on deflecting responsibility rather than addressing the underlying service failures.

Poor communication. Rude staff. Given incorrect information by three members of staff which ultimately led to loss of time and funds.

Clear communication and well organised. Seamless from start to finish and would definitely use them again. Made a potentially stressful process, easy. I was well looked after by Yinxiao, Jake, Chris and Ethan.