Integrity Automotive Reviews 

I purchased a Suzuki Swift Sport from Joe and the team at Integrity cars. Initially there were a few teething problems with the car but Joe ensured all issues were sorted with no additional charges. Happy with services provided.

Well,its that time again for a MOT. Booked in for 9-30am. Within the hour,I received a call regarding my car failing on all 4 tyres. The price they quoted was very reasonable and unbelievably cheap compared to other local companies. They ordered the tyres within the hour and fitted them the same day. I have been using Integrity for awhile now and have never had any issues or overcharging for the services they provide. I rate this company 5* and would highly recommend.

The whole process from start to finish was A one very please indeed thankyou to the team perfect

Sales are very good, but the after sales, we’ll once the car has been sold they promise you the earth ( wing mirror not working) but we have been given the run a round for the last 3 weeks arranged to drop car in today 8.30 somebody came to get key at 8.50 then got told they did not have a wing mirror the one ordered was broken this arrived last week nobody telephoned us, was told 1 should arrive today but not sure told to go but they would telephone us to say it’s there now 15.10 no telephone call please be aware of the servicing side of this company

Since I stepped in Ella, she had a smile and she welcomed me warmly. First impression absolutely made me feel welcome.
Very professional and friendly stuff (Paul and Mark) that you know you in the right place.
Ela thank you so much for helping me go through this process and thank you so much for wonderful car. Highly recommend.

Integrity was very honest, easy to deal with and the whole process of part exchanging for a new vehicle was very easy.

I genuinely could not be happier with the service I’ve received.

I bought my car from them a year ago and the experience from sales through to aftercare has been outstanding from start to finish. I recently returned for a service, MOT, and a diagnostic on a window regulator issue that I honestly thought was going to cost an absolute fortune.

Not only did they investigate it professionally and quickly, but as part of the diagnostic time they actually managed to repair the issue as well — a result I really wasn’t expecting.

The level of customer care, communication, honesty, and professionalism from every department has been exceptional. It’s rare these days to find a business where both the sales team and service department are equally strong, but they genuinely could not be bettered.

Massive thanks to the whole team — I wouldn’t hesitate to recommend them and I’ll absolutely be returning in the future.

I dealt with Ollie for the purchase of my new car. He talked me step by step through every process needed and showed me around the car and on the test drive was very informative of the car. Will definitely be using integrity automotive and Ollie in the future!

Great service from start to finish, really enjoyed the experience and was happy with how they looked after us.

After a lot of looking around, my wife and I came across Integrity as we looked to replace my departed Honda CRV.

My first interaction was with the sales team by phone, arranging a time to come and look the Kia Sportage advertised on line. They couldn’t have been more polite and I was very happy with the initial contact.

On arriving, late on my part, I was greeted by Aaron who was polite and friendly. He seemed genuinely interested in me and what I was looking for, chatting over a hot drink.

We then looked at the vehicle and it was as described and in good condition for its age. More than happy on my part, especially after the test drive. So arranged a time to come and pick the vehicle up. Once we had finished on that day, they kindly gave me a lift home in the car I was looking to purchase so I could get a good feel for it in traffic. Many thanks to Jackson.

On the day of purchase, I had sorted my own finance out and this was no issue. Once the payment had been confirmed received, Aaron helped sort the tax online and all was set to go.

A little while after purchase, the handbrake light decided it didn’t want to come on and it was booked in to be looked at. Very easy, no bother and sorted quickly.

From the first contact with Integrity I have been impressed with their professionalism, customer service and attentiveness. I would happily deal with them again.

Ed looked after us very well and we were able to do the transaction on the same day. Ed went out of his way to make sure we were comfortable as he trawled through the paperwork.
A relatively good experience given the technically of buying a new car.

Really friendly and engaging, made the whole process easy from start to finish. Upfront and honest. If your looking for no pressure car buying this is the place to be. Huge thank you to Mark and Bradley. Really happy!

I’m really happy with the services I recieved. Had a warm welcome from the very first moment, staff were very polite and helpful in making an informed decision. Ed has been particularly very helpful to me and I won’t blink an eye to recommend.

Unfortunately I can’t give more then a 2 start review due the car I bought had previous damage on a car vertical report I did after buying car. I did the car vertical after buying the car due to to a few suspicious items on car I never noticed on the car when buying it , it was from a established dealer with good reviews so I assumed there was no need for concern, I’ve contacted the dealer since and they said the evidence of the boot contact with bumper and the missing/broken rivets on the wheel arch trim and the car vertical report wasn’t evidence to prove it has previously been damaged
Which I find hard to believe that car vertical can give false information, They have offered to see the car to sort the issues but unfortunately my issue is having a damaged marker on a car report , I genuinely wouldn’t of purchased the car in the first place if I done my checks first I would of happily took back for a refund which I think would of happened if I took Finaince out on the car , I’ve wrote this review so anyone reading will remember to do your checks before buying

Bought our car from Integrity Automotive this week. Very happy at how they treated us, friendly staff. Looked after us and even picked us up from the station on collection day.
Everything was completed easily and quickly.
Thanks to everyone at the showroom.

Recommend by one of the people the sponsor Jack as he said they were very professional and provide a great server which they did - walked away on the day with a brand new Audi was a 10/10 experience!

I wouldn’t use this company for lower cost 2nd hand cars. Showroom looks great with its McLaren, BMW X7 and Porsche in the showroom, but I was there to buy a £14000 BMW X1. Given I had a 150 mile round trip I sent Aron over 20 photos of my car, and after 3 or 4 days reluctantly to price I wanted for my 2013 BMW X5. It was all smiles when I got there had a coffee etc before viewing the car. The car a BMW X1 2020 94000 miles was ready to view and was I disappointed. I could have cleaned it better by hand. All down the passenger side were light scratches made by bushes driving on country roads, but then the biggest, deepest scratch, over 6 inches long over the drivers wheelarch, anyone would have expected it to be repaired as a matter of pride in their cars.
Then to my car and all my photos, offered me £1000 less due to a problem with the heating unit and tyres, claiming a fault in the ECU. The car is 2013, the heating works perfectly well if their engineer had put on the right settings.
Not only did he not put on the right settings, but dislodged the vents so they no longer slide, and disconnected the glove box button so it can’t open. Checked the heating on my wet 75 mile journey home. I have since removed the heating panel, checked the heating works perfectly fault or no fault and re-attached the glove box.
I genuinely feel they got me up there to knock down the price once I was there, and so disappointed in the preparation of the car I was going to buy. AVOID

Paul (fiddes) was so calm and helpful .
First time car buyer after passing my test and was lovely and kept me at ease

Paul and Aaron- lovely service would recommend, couldn’t be anymore helpful if they tried .

It was a really good experience buying our Skoda from Integrity Automotive. We saw the car on Autotrader, reserved it, and then went into the dealership a couple of days later. Paul, the salesman at the Ipswich showroom was really professional and explained everything to us.

Unfortunately, we couldn’t drive the car away on the same day as it was a bank holiday and the car was missing its V5 document. This meant we had to return a day later to collect the car and go to the post office to get the V5 sorted out.

The car appears to be in excellent condition and we are really happy with our purchase.