Despite waiting 2 months before being notified that my lenses were finally on their way, 2 months later they still have not arrived. I have logged a complaint but that hasn’t even been acknowledged.... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Hi, very fast delivery. I had trouble on the website with filing in my mailing address as it is different from my billing address. An email to you resulted in someone assuring me they got my correct... Toon meer
Interlenses was really fantastic about communicating their status regarding orders being shipped to the US. They emailed promptly to answer my initial question about whether their shipping had resume... Toon meer
I have been wearing 30 day contact lenses for more than 20 years. But the U.S. price of the lenses I have used has more than doubled over time. As a retired person cost has become a serious considera... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Interlenses is a European online retailer of contact lenses and contact lens accessories. We pride ourselves in providing a quick and hassle free contact lens shopping experience, and we aim to become "Europe's contact lens store." We have a huge selection of contact lenses available, and we have the most sold products in stock. We sell the exact same lenses that you would receive from your local optical store or doctor's office; the only difference is our lower price. Trusted since 2007, we have clients all over the world.
Contactgegevens
Rua Vasco Gonçalves, lote 9, 2835-678, Santo Antonio da Charneca, Portugal
- (+351) 212459317
- info@interlenses.com
- interlenses.com
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The lenses never arrived
Despite waiting 2 months before being notified that my lenses were finally on their way, 2 months later they still have not arrived. I have logged a complaint but that hasn’t even been acknowledged.
Great service with great prices.
I don’t received my product
I don’t received my product. I expended more than 100€ for nothing. I emailed with no responses. I need contact or refund. Order #52005623
Friendly and helpful service. Fast delivery
Hi, very fast delivery. I had trouble on the website with filing in my mailing address as it is different from my billing address. An email to you resulted in someone assuring me they got my correct mailing address right away. No worries. Thank you!
never got the product
Interlenses saves me $$$
Very easy process and fast delivery. I save so much money using Interlenses.
Fantastic Communication
Interlenses was really fantastic about communicating their status regarding orders being shipped to the US. They emailed promptly to answer my initial question about whether their shipping had resumed, and then emailed updates as they happened. I was very pleased!
Order never delivered , no reply
I bought the product and they never sent me it , they also dont reply at all , i dont understand
I was able to purchase my usual contact…
I was able to purchase my usual contact lenses for less expense. The order was correct and arrived very quickly.
Wonderful!
This is my third time ordering and it has been great! They are quick to ship and I have had no issues.
Good purchase experience
Great selection of products at good prices, received in Montana after 12 days.
The product has never arrived
The product has never arrived. When I entered the address in your system the full address was shown, but by the time it got to the confirmation notice a critical line on the address disappeared. I did not realise this until I got the notice that the order had been delivered, which of course it was not.
This lenses is 100% good for swimming
My friend bought me the pack and I will never change this type of lenses
Count twice
I didn't know I only ordered half a year. Some clarity would be appreciated on quantity counts in the checkout cart.
Excellent easy to use service
Excellent easy to use service. Arrived within the timescale shown
My contacts got stuck in US Customs…
My contacts got stuck in US Customs because Interlenses could not provide them with the Device Listing Number, required to import medical devices into the US. As a result, DHL could not release them to me and had to return them to the originator. I’m out several hundred dollars.
The correct lenses I have got
There was problems with shipping delays…
There was problems with shipping delays because of the new tariffs. They helped reroute the shipping to another carrier. They emailed me throughout the entire process. They even credited me the extra tariff I had to pay in COD. Great service and always gets delivered. Top notch company and the only one I’ll use.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.








