Inventor Smart Care Reviews 148

TrustScore 3 uit 5

3,1

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Beoordeeld met 5 van de 5 sterren

I was sceptical that the toothbrush would work but was finding it impossible to clean my two rescue cats' teeth. I have now been using the Inventorcat dental wands since February and when I looked at... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

The product was dispatched very quickly and came well packaged. The catnip was a great favourite with the cats, but the little satin bags are not cat proof, and unfortunately they helped themseves a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

BEWARE! My cats were not particularly interested in the wand, but one of them did manage to get hold of the rubber tube when I wasn't looking (I had put it back in the box, but clearly not well enough... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Whilst one of my cats really enjoys biting the yellow dental wand for his teeth, I've been at a loss to understand how I get the toothpaste into the dental wand. However, I've just read the instructio... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Dierenverzorgingswinkel

Geschreven door het bedrijf

The stress-free way to brush cat's teeth. We engage your cat's instincts to hunt to drive the experience of brushing their teeth. This ensures cooperation from the cat and more importantly it improves the bond between you and your cat.


Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

148 reviews

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Heeft 84% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Durable, Fun and well packaged.

Well designed, seems to keep my cat entertained and his teeth clean. His breath smells better too!Easy to use, overall satisfied with the product.

21 juni 2026
Review zonder uitnodiging
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Antwoord van Inventor Smart Care

Thank you so much for taking the time to leave us a review, feedback is so important to us as a small business.

We are so pleased to hear your cat has fresher breath and his teeth are cleaner as well as having fun with the products.

Beoordeeld met 5 van de 5 sterren

It took a couple of days but my 9 month…

It took a couple of days but my 9 month old kittens love this! Really inventive way of cleaning their teeth, they go looking for the wand and wait eagerly for me to top it up and play with them.

1 juni 2026
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Antwoord van Inventor Smart Care

Thank you so much for taking the time to leave this review, as a growing business all feedback counts!

We are so glad to hear that your kittens are enjoying the dental wand and that it is helping to clean their teeth.

Feel free to share pictures of your lovely kittens with us meow@inventorcat.co.uk

Beoordeeld met 5 van de 5 sterren

I was sceptical that the toothbrush…

I was sceptical that the toothbrush would work but was finding it impossible to clean my two rescue cats' teeth. I have now been using the Inventorcat dental wands since February and when I looked at their teeth yesterday I'm so delighted that the gingivitis they both suffered from has completely gone. Their teeth look clean and white. The added bonus is that they both love biting the wand and get as excited as they do when they are given treats. I now have a subscription for the tooth brushes which makes them a lot cheaper too. Thank you so much Inventorcat - you have saved my timid little cats from having to be sedated at the vet to get their teeth cleaned!

29 april 2026
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Antwoord van Inventor Smart Care

Thank you for taking the time to leave this review Susan.

We are so pleased that your cats gingivitis has been cleared up by using the Dental Wand and that you are benefitting from the subscription service we offer.

We invented the dental wand for this reason, to help cats and lower stressful visits to the vet.

Thank you again for your custom.

Beoordeeld met 3 van de 5 sterren

The product was dispatched very quickly…

The product was dispatched very quickly and came well packaged.
The catnip was a great favourite with the cats, but the little satin bags are not cat proof, and unfortunately they helped themseves and there was product all over the floor.
As to the dental wand, none of the three cats are interested, with or without the toothpaste, so it has been of no use to us.

25 mei 2026
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Antwoord van Inventor Smart Care

Thank you for taking the time to leave a review.

We're pleased to hear that your order arrived quickly and it's wonderful to know that the catnip was such a hit with your cats.

As with all of our products, we recommend that the catnip is only used under supervision and are safely stored out of reach when not in use.

Curious cats can be very determined when something catches their interest!

We're sorry to hear that the Dental Wand hasn't benefited any of your three cats so far.

Cats can vary greatly in how they respond to new toys and dental products, and some need a little more encouragement or a different approach before they engage with the wand.

We'd love the opportunity to help further, so please feel free to email us at meow@inventorcat.co.uk and we'll be happy to share some additional tips and guidance that may help your cats get the most out of the Dental Wand.

Beoordeeld met 1 van de 5 sterren

BEWARE

BEWARE! My cats were not particularly interested in the wand, but one of them did manage to get hold of the rubber tube when I wasn't looking (I had put it back in the box, but clearly not well enough). Sadly, I did not notice it had been taken and chewed until she started not eating her food and being sick. I've thrown the item away, but for anyone who is continuing to use the wand, lock it in a box and hide it when not being used! And never leave it unsupervised. The dental wand is an interesting concept, but not something I felt comfortable using.

8 september 2025
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Antwoord van Inventor Smart Care

Thank you for taking the time to share your experience.

We’re glad your cat is now well.

The Dental Wand is designed as an interactive toy that should only be used under supervision and stored safely out of reach between play sessions and this is outlined in our instructions.

We understand that some determined cats can be very resourceful when it comes to accessing toys they find interesting, which is why we always recommend taking extra care when storing the wand after use and keeping it in a secure location that curious paws cannot access.

Whilst we're disappointed to hear that your cats were not particularly interested in the wand itself, we appreciate your feedback regarding your experience and comfort level with the product.

We would welcome the opportunity to discuss this further with you, so please feel free to contact us at meow@inventorcat.co.uk.

Thank you again for your feedback.

Beoordeeld met 2 van de 5 sterren

Cat not interested in the toothbrush

My 12 year old British shorthair likes chasing the wand and loves the catmint but shows no interest in biting the toothbrush. I have tried putting LickeLix in it as recommended and offering it to her on its own but without success.

19 mei 2026
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Antwoord van Inventor Smart Care

Thank you for taking the time to leave a review of your experience so far.

We're delighted to hear that your cat enjoys playing with the toy included in the kit and is also loving the cat nip.

We're sorry to hear that she hasn't shown any interest in biting the dental wand yet, despite your efforts.

Cats can be very individual in how they interact with toys, and some take longer than others to engage with the dental element, particularly when it is something new.

Based on your order details I can see that you've been using the Dental Wand for a few weeks so we'd love the opportunity to offer some additional tips and guidance that may help. Please feel free to email us at meow@inventorcat.co.uk and we'll be happy to assist you with further guidance.

Beoordeeld met 3 van de 5 sterren

The idea is great but my cat with dental issues won't put the brush in her mouth. …

The idea is great but my cat with dental issues won't put the yellow 'brush' in her mouth so it isn't helping. She loves the green toy but that doesn't help her teeth! My other cat broke the thread on the wand after 15 seconds. I sent for more green toys because my cat loves them but the wand and brush weren't fit for purpose for my cats.

29 mei 2026
Review zonder uitnodiging
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Antwoord van Inventor Smart Care

Thank you for taking the time to leave a review.

We're pleased to hear that your cat loves the toys included in the starter kit , although we're sorry that the dental wand hasn't yet been a success for her.

Every cat has their own preferences, and we appreciate that some may be initially reluctant to engage with the wand, particularly if they already have dental issues or sensitivities.

We'd love the opportunity to help you get your cat engaging with the wand, so please do email us at meow@inventorcat.co.uk and we'll be happy to discuss this with you, on a call if required.

Thank you again for sharing your experience with us.

Beoordeeld met 3 van de 5 sterren

Good dental toy for Harley and Purdy

Whilst one of my cats really enjoys biting the yellow dental wand for his teeth, I've been at a loss to understand how I get the toothpaste into the dental wand. However, I've just read the instructions again and seems I need to attach the white nozzle to the opening of the toothpaste tube and spread some across Harley's teeth! He absolutely love the catnip so I sprinkle a little into his 'day bed' and it helps him to settle down for a nap after he's played with the dental wand. I've yet to encourage my other female cat, Purdy, to use the wand very much, as it's difficult to play with two wands and two cats at the same time!

7 juni 2026
Review zonder uitnodiging
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Antwoord van Inventor Smart Care

Hello Heather. Thank you for sharing your experience of the wand so far. The dental wand can be opened and the toothpaste put inside which then comes out the holes on the wand once the cat bites onto the toothbrush. I will email you these instructions and do please let us know if you need any extra assistance.

Beoordeeld met 4 van de 5 sterren

It's OK and helps with oral hygiene but it's probably not a standalone product

The cats liked the toy and played with it while it was attached to the wand. They don't bite / chew it much though, so I'm not sold on its benefits for cleaning their teeth - I had to wash all of the toothpaste out of it after a day, as they'd stopped playing with it.
I'll give it another try but it's not the wonder product I was hoping for and I'm still having to manually brush their teeth, so I'd say it's a complimentary treatment to manually cleaning their teeth, not a replacement for it sadly.

31 maart 2026
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Antwoord van Inventor Smart Care

Hello. Thank you for your review. It can take time for cats to get used to biting the wand which is why we offer a 120 day return policy. If you would like some more advice on using the dental wand please reach out to us meow@inventorcat.co.uk and we would be pleased to help.

Beoordeeld met 1 van de 5 sterren
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Antwoord van Inventor Smart Care

Good Morning, I am sorry to hear your cat doesn't like the product and would love to assist you with this. Please reach out to us meow@inventorcat.co.uk so we can help you with your issue.

Beoordeeld met 1 van de 5 sterren

Rubbish seller with a junk product

A rubbish company with an attitude second to none. I have had MONTHS of bullying behaviour, deceit (even though in writing) and the hardest work to get a product ordered to getting it returned because it was so hideous. Watch out - they clearly state their postage costs on their website, but charge you much more. Then the items go 'missing'. Then you get told in writing by way of an alleged apology that they'll include 'extra goodies' and they don't! The list goes on... then the toothpaste didn't materialise do t had to accept an inferior one. When the product finally got to me, it was a heap of junk! I had to wait months to prove this to return it and have the overcharged postage deducted from the refund which still hasn't been paid to me. You couldn't make this up!! A house could be built in less time than this. Then after hours aggressive and argumentative to and from emails from them. JUST STAY AWAY FROM THIS LOT AND KEEP YOUR SANITY! No wonder the reviews show them up!

24 april 2026
Review zonder uitnodiging

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Beoordeeld met 2 van de 5 sterren

My cat shows little interest in the…

My cat shows little interest in the wand. He will accept toothpaste from the tube however. I hope this will help in the hygiene of his mouth.

9 maart 2026
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Antwoord van Inventor Smart Care

Hello Stephen, if you require any assistance with helping your cat get used to the wand and engage with it please reach out to us via meow@inventorcat.co.uk.

If you haven't tried it already you can use a liquid treat in the wand to entice your cat to bite.

I am glad to hear he is liking the toothpaste though, which will help.

Beoordeeld met 5 van de 5 sterren

It will take time to get my cat used to having his teeth brushed

When I first ordered my cat tooth brush it got lost in the post some were it was not a problem when I contacted Inventor they sorted it and it arrived safely

3 februari 2026
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Antwoord van Inventor Smart Care

Thank you for taking the time to leave your review, please keep us updated on how your cat gets on.

Beoordeeld met 5 van de 5 sterren

Impeccable customer service

My cats love it and are crazy obsessed with the extra jalapeno toy that comes with it.
Unfortunately it broke but when I spoke to them on IG they sent a replacement out really quickly, and checked in with me again to make sure I'd got it and all was ok
The best bit was they addressed the parcel to my cat 🤣

14 februari 2026
Review zonder uitnodiging
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Antwoord van Inventor Smart Care

Thank you for your kind review, hope your cats continue to love the wand!

Beoordeeld met 1 van de 5 sterren

Not legit

They accept your order but then tell you when chased after supposedly posting that they are sold out and can't tell you when they can supply. Can't see them lasting long. Deborah Meaden take note!

3 februari 2026
Review zonder uitnodiging
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Antwoord van Inventor Smart Care

Hello.If you are not already in contact with our customer service team which you might already be please reach out to us meow@inventorcat.co.uk for support with your order.

Beoordeeld met 2 van de 5 sterren

Shipping challenges are suspicious

Can't say anything about the actual product because it hasn't actually arrived. I ordered on 1 Feb and as of today, 14 Feb, I still haven't received the product.

First, I received a Royal Mail tracking number which never updated post "we're expecting your parcel". I reached out and the company has claimed it was lost by the courier where they offered to replace with a new shipment, albeit with a different toothpaste they clearly don't rate as highly as the original which is out of stock. Fine, I just want the device. That was 3 days ago and still no shipment update from customer support.

I don't even know if my cats will like the product but I am supremely disappointed by how difficult the shipping has been to even receive this product. It cost me £37 and I do not feel this amount of oversight into getting this thing in the mail has been worth it.

3 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not leave toy with cat unattended.

They need to make it EXTREMELY clear not to leave the toy in attended, not buried on some page within the website. Several vet trips later and ingestion is cleared. Instructions should be present with the toy, not just on the sit. Pay for printing an FAQ.

19 januari 2026
Review zonder uitnodiging
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Antwoord van Inventor Smart Care

Hello Aaron,

Unfortunately there is no information on here for me to be able to track your purchase but that acat's wellbeing is our number one priority.

We make the safety instructions extremely clear. It is on our product page, our packaging, our manual, our training videos.

If you would like to contact us about your issue please email us meow@inventorcat.co.uk

Thank you.

Beoordeeld met 1 van de 5 sterren

Hmmmm

Cat shows no interest in chewing brush, just licks it

9 januari 2026
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Antwoord van Inventor Smart Care

Good Morning.

I am sorry to hear this.

We have a 120-day return policy, which means you have 120 days from the date you receive your item to request a return.

You are eligible for a 100% refund on the item cost if, after consistently trying to use the Dental Wand throughout the 120 days (minimum of 60 days), your cat has not bitten it.

Please contact meow@inventorcat.co.uk if you would like some help with getting your cat interested in the wand.

Beoordeeld met 2 van de 5 sterren

Great Design Idea, Could Be Improved

I love the idea for a toothbrush that's a toy the cat can chew on. I was expecting these to be made of soft silicone material but, when I felt them, they were made of rigid plastic and the spikes felt kind of sharp. My cats were initially curious about them, but they recoiled when they tried to sniff or bite the toy. They are ok batting the toys around, but that doesn't serve the intended purpose. I really wanted to like the dental wand, but I think the design needs improvement. Specifically, I think it should be made of softer material, at least the spikes on the outside.

15 december 2025
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Antwoord van Inventor Smart Care

Hello Misty. We have actually changed the material from a softer plastic to the harder one as the new version works more efficiently when cleaning the cat's teeth. If you email meow@inventorcat.co.uk we can check if we have any of the softer wands left that you can order but we don't plan to change our current offering at this time.

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