We integrate Inventory Planner with our own system through the API, for purchase orders and warehouse transfers. The API is solid and the docs are clear. Support is the highlight. When we ran in... Toon meer
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We’ve been using Inventory Planner for almost a year now and it’s made a big difference for us. Before this, all our PO reporting was done manually, which took a lot of time and was pretty inefficient... Toon meer
Bedrijf heeft geantwoord
Teresa is incredible. Extremely dedicated and on top of things, with timely updates without my ever having to ask. She was even nice to me when I temporarily forgot my manners and got rude! She answer... Toon meer
Bedrijf heeft geantwoord
We've been using inventory planner for a while now and it has given us great insight into product sales and forecasting. We feel comfortable using this for all of our stock management and planning.... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Struggling with stockouts, overstock, and costly inventory mistakes? Scaling a retail business is tough—too much inventory ties up cash, while too little leads to missed sales. Inventory Planner by Sage helps you forecast demand with precision, automate replenishment, and manage multi-location stock planning seamlessly. With Inventory Planner, you can save several hours each week and gain deep financial insights and SKU-level profitability analysis to make smarter data-backed decisions. Made by retailers for retailers. More time, more profit, less guesswork. That's smart inventory planning with Inventory Planner.
Contactgegevens
Verenigde Staten
- inventory-planner.com
4,6
Uitstekend
184 reviews
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We have been unable to use the tool for…
We have been unable to use the tool for item forecasting, open-to-buy, or order generation for below reasons. We reached out to the team several times with questions/issues and was referred to other members or forwarded lengthy self-training materials instead of answers to simple questions. The Team also attended the IP Product Roadmap meeting and did not see solutions to these issues.
Unable to generate accurate forecasts that take into account lifecycle and seasonality of our product. When set to last sales, which was originally recommended by the IP team, it did not account for Swim drop off in fall/winter and dramatically over forecasted sales and reorders. The other two methods have not produced better results. Forecasting at category level continues to be overridden in the system.
Unable to plan Net vs Gross sales, return rate, or discount rate
Cannot see critical metrics by week/month to create manual plans such as % to LY, build, discount rate, AUR, AIR.
No visibility to how it's generating the forecast and need for proper validation.
Unable to group or view by key attributes such as hit cut, bra top, etc. or export a list of skus and each attribute column (length, cup, size, etc.)
POs and receiving are not integrated with IP and currently our ops team is manually entering POs into multiple systems to keep it updated, which causes no real time visibility to total available inventory as we place orders.
The interface is generally inefficient and difficult to navigate. Simple updates create a lag when attempting to save changes.
This tool does not give us the information we need to run the business or make good decisions.
I have emails from their team saying these options are not available. Their team continually says they are there for us with additional training. What good does training do if the functions needed to conduct stellar business practices do not exist?
Our CEO requested multiple times to cancel our subscription, and we were repeatedly denied.
27 oktober 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hi Sally,
Thank you for providing such detailed feedback. While we understand the challenges you’ve encountered, we want to acknowledge the effort put into training your designated team members and providing the tools necessary to address these issues. We value your openness and the opportunity to address these concerns.
From our perspective, we trained the users your team identified for onboarding and did recommend including additional team members for a more comprehensive rollout. While further training for users not initially included does have an associated fee, we also offer extensive on-demand training videos on our YouTube channel, free of charge, as an alternative for those who want to deepen their understanding at zero cost.
We’re sorry to hear Inventory Planner has not yet met your expectations. Our Support team is here to assist with specific questions, and we are committed to finding solutions that help you get the most out of the platform. Please don’t hesitate to reach out directly so we can explore ways to address your immediate needs and work toward a mutually beneficial resolution.
Thank you again for your feedback—we’re here to help.
Kindest regards,
Ade
Inventory Planner by Sage Team
Major regret
This ended up being too much work for my team to manage and customer support wasn’t great. No longer using it and they won’t let us out of our year contract. Huge regret
20 november 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hi Leila,
Thank you for sharing your experience with us. We're sorry to hear that Inventory Planner didn’t meet your expectations and that it was difficult for your team to manage. We aim to provide strong support and regret that you feel we fell short in your case.
We provide onboarding for the team members identified during setup and offer free, on-demand training videos on our YouTube channel for additional learning. Transitioning to new systems can sometimes be a challenge, and our Support team is always available to help with specific questions or concerns.
Regarding the contract, we strive to be transparent about terms during sign-up. We’d be happy to discuss options to address your concerns. Please feel free to reach out so we can work toward a solution that better fits your needs.
Best regards,
Ade
Inventory Planner by Sage Team
Great Customer Service
Lavender was very helpful, explaining how to combine warehouses so we can get an accurate inventory prediction. Thank you!
20 november 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hi Sarah!
Thank you for your feedback! It’s great to hear that Lavender in Support was able to help streamline your process for more accurate inventory forecasting. We love hearing from customers, so we appreciate the time taken to put this review up.
Please do not hesitate to reach out if we can help in any other way 😎
Kindest regards,
Ade
Inventory Planner by Sage
Nathan was extremely helpful!
Nathan was superb! Very knowledge and answered each one of my questions. 10/10 service.
19 november 2024
Antwoord van Inventory Planner by Sage
Hey AB,
Thank you so much for your feedback!
We’re delighted to hear that Nathan was so helpful and knowledgeable. Providing top-notch service is what we strive for, and it’s fantastic to know we hit the mark!
We'll be sure to share your feedback with Nathan – it's sure to make his day! 😊 If there's anything else we can assist you with, please don't hesitate to reach out.
Thanks again!
Best regards,
Ade
Inventory Planner by Sage
Rockstar Support
Great, fast support every time. Whenever I have a question about how inventory planner works or run into an issue, I always get extremely well-thought-out, fast responses to my problems. The reps are friendly, knowledgeable, and have excellent communication skills, which is rare for many software support teams. These guys are a joy to do business with.
7 november 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hey Collin,
Wow, thank you for the fantastic review! We're thrilled to hear that you've had such a positive experience with our support team!
Providing quick, yet thoughtful assistance is a top priority for us, and we're glad that our team's expertise and communication have met your expectations.
We truly appreciate your feedback and look forward to continuing to help you get the most out of our tool!
Best regards,
Ade
Inventory Planner by Sage
Great software
Great software for forecasting and stock and sales data.
13 november 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hi Rutvij,
Thank you for the positive feedback! We're glad to hear that you're enjoying using our software! It is always really good to hear from our customers 😎
If there's anything we can do to enhance your experience further, please feel free to reach out.
We appreciate your support!
Kindest regards,
Ade
Inventory Planner by Sage
Save time and be more accurate
Inventory Planner has replaced a slow and tedious demand planning process we previously undertook using Shopify reports and spreadsheets to understand which stock we should order and when.
There is some complexity to their forecasting but the customer team is very responsive via chat and was able to explain some pretty complex analytical concepts so that we could understand how IP was coming up with its forecasts.
11 november 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hey Ben,
Thank you for taking the time to share your experience with Inventory Planner! We're thrilled to hear that our tool has helped streamline your demand planning process and replaced the manual effort of using Shopify reports and spreadsheets.
We understand that forecasting can be complex, and we're glad our Support team was able to clarify the concepts and provide the assistance you needed. Your feedback is greatly appreciated, and we look forward to continuing to support your business growth!
Many thanks,
Ade
Inventory Planner by Sage
Very helpful and accommodating…
Very helpful and accommodating representative (Jasper).
6 november 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hi Marie!
Thank you so much for your review! It's great to see that you have received a great service from our support team, in this case it was Jasper that helped you 😁. I know Jasper will be really pleased that you gave him a mention, I will be sure to let him know!
Thanks again.
Best regards,
Ade
Inventory Planner by Sage.
Nathan was awesome
Nathan was awesome. Solved my issues quickly and was very responsive
31 oktober 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hey JH,
Thank you for your review!
It’s fantastic to hear that Nathan has been so helpful — that’s exactly what we strive for! 😎
I’ll be sure to pass along your feedback to him; he always appreciates hearing when he’s made a positive impact on our customers.
Please be sure to let us know if you need anything else.
Kindest regards,
Ade
Inventory Planner by Sage
Quick to respond
Quick to respond. They were able to offer a video call to make sure we fully understood the solution to our issue.
29 oktober 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hi Liam,
It is so great to see that you have had a speedy response from our Support team, in this case I can see that Lavender was able to offer a screenshare call and resolve your enquiry efficiently 😎
I will be sure to let Lavender know that you have taken the time to write a review, I know that she will be delighted to see this!
Thank you so much for your review!
Kindest regards,
Ade
Inventory Planner by Sage
Fast service with great explanation so…
Fast service with great explanation so I can do it myself next time around.
30 oktober 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hi there J.C,
Thank you so much for taking time to write a review for our software and in turn the service that you received, I think in this case it would have been from our Support team 🤔
It is always great to see that our customers are receiving a fast, efficient service that enables you to self-serve in the future!
Thank you once again!
Best regards,
Ade
Inventory Planner by Sage
Efficient Tool with Excellent Support for Stock Management
The support team is highly professional and responsive, providing timely assistance whenever needed. The tool itself is extremely practical for maintaining a balanced stock, allowing for efficient tracking and adjustments. It has streamlined our inventory management process and made it easier to monitor stock levels. Highly recommended for businesses seeking a reliable solution to manage their orders and stock effectively.
17 oktober 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hey Anastasia,
This is so great to see! Thank you for your feedback in relation to your experience with the Support team, it is really great to see you received timely and professional service. That is always what we are aiming for!
From reading your review, I can tell that you are feeling the benefits of the various functions that our software offers. It is really pleasing to see 😎
Many thanks!
Kindest regards,
Ade
Inventory Planner by Sage
I had some very specific need for our…
I had some very specific need for our business and to solve all issues, Nathan took the time to have a 30 minute 1-on-1 with me, even that we were still on the free trial period. Super service and initial impression is that this product is amazingly good and suits many different models.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hey Jonas!
It is always brilliant to see reviews like this, especially as you are evaluating the software before you decide whether to subscribe 😎 In addition to that, I am so pleased to see that Nathan offered the call, therefore allowing you to be able to make the most of your free trial period! I will be certain to tell Nathan that you gave him a mention, I know he loves to hear this!
Thanks again, please do contact support if you need anything else!
Best regards,
Ade
Inventory Planner by Sage
Help with replen levels
Nathan was very helpful in helping us to rectify an issue we have recently come across whilst using inventory planner to replenish our stores from our central warehouse. He replied quickly with a solution and followed up to make sure the issue was fixed. Many thanks
11 oktober 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hey Rachel,
Another mention for Nathan in Support! I will be sure to let him know you mentioned him and clearly appreciated his efforts in supporting you with the issues you were experiencing.
It is always great to see that customers have had excellent experiences when reaching out for help/support... it's times like that were you really need answers quickly.
Thank you so much for taking time to share your experiences, we really appreciate you doing this 🙏
Kindest regards,
Ade
Inventory Planner by Sage
good support!
2 oktober 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hey Mia!
Thank you very much for your review, you might not have said much but it's great to see that you are receiving great service from the support team! I will be sure to pass this feedback on to them 🎉
Thanks again!
Kindest regards,
Ade
Inventory Planner by Sage
Probably the best inventory planning…
Probably the best inventory planning software with AMAZING in-house support. So why only 4 stars?
1) Implementation is outsourced to a third-party company that lacks the expertise of the in-house team, and they charge a significant fee for it.
2) The software is complex, requiring a steep learning curve. It takes about 2-3 months to fully understand and set it up properly.
3) The upfront cost is high, but it saves significant time in the long run and will definitely pay off as revenue grows.
Despite the cons, the benefits ultimately outweigh the downsides for me.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hi Aman,
Thank you so much for your review! It is always great for us and future customers to see such an honest review from an existing customer. Support are getting a lot of praise recently, I will be sure to make them aware of your review 😊
Inventory Planner by Sage (IP) certainly can be a steep learning curve, and the set up required differs from company to company and then the complexity of their own workflows and processes.
I will be sure to pass on feedback to our in-house team in relation to your implementation experience, this is always useful to hear from a customer perspective.
Regarding your third point, yes, the cost depends on several factors. However, as you mentioned, the software is designed to save time and help companies make more informed decisions on replenishment and forecasting, ultimately reducing the money tied up in inventory.
Thank you once again, I really appreciate your review.
Kindest regards,
Ade
Inventory Planner by Sage
Speedy replies and resolved issues
Nathan got back to me with accurate and precise data that has helped us make future business decisions.
The turnaround time with any issues we have, get resolved in record time.
Keep it up and well done!
26 september 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hey Brent,
This is great to see! it is always great to see that our support team has been able to resolve any issues in such a timely fashion!
This is the second review in a row to mention Nathan personally, I will be sure to let him know that he is making a difference to our customers experience using the software! ✨
Thanks again for choosing Inventory Planner by Sage.
Very best,
Ade
Inventory Planner by Sage
Fixed, visible 2 digits after comma
Nathan was quick to solve small issue on overstock report.
30 september 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hey Margarita,
Thank you very much for taking time out of your day to write this review! it is really pleasing to see that Nathan was able to address the issue so quickly and therefore allowing you to get back to what you do best!
I will be sure to let Nathan know - I know he always likes to see that he is helping customers!
Thanks again,
Ade
Inventory Planner by Sage
Robust, reliable and intuitive
Robust, reliable and intuitive system that has saved our company £10k's per year in stock forecasting.
26 september 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hi Carl,
I am really pleased to see that you have seen such savings as a result of using Inventory Planner by Sage, your feedback is great and we really appreciate you taking time out of your day to write this review!
It is always brilliant to hear from our customers, so thank you once again 🙏.
Kindest regards,
Ade
(Inventory Planner by Sage)
Great support!
I worked with Nathan, and he was very helpful. He understood exactly what I was asking, gave the information needed to resolve the issue, and provided insight into how the bigger picture worked. 10/10!
23 september 2024
Review zonder uitnodiging
Antwoord van Inventory Planner by Sage
Hi Lynelle,
I really appreciate you taking the time to write this review and for sharing your experiences on Trustpilot. I am delighted to see that you had a great customer service experience with Nathan from our Support team, I will be sure to let him know that you have submitted this review. I know for a fact that he will be really pleased because he always strives to provide the best possible service 😎
Thanks again,
Ade
(Inventory Planner by Sage)
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