I initially ordered the wrong item by mistake (iPhone 15 Pro case instead of iPhone 15), but the support team handled it very smoothly. They responded the next day, provided a return label, and qu... Toon meer
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We got the case late but extra bonus screen protector as a gift the preorder wasn't on time but this gift made my day many thanks
Ordered a MagSafe wallet to attach to iPhone, order came in the specified time, however it is faulty, and will not pair to phone. I emailed their support team immediately and was told a returns sh... Toon meer
Just bought Apple Pencil Pro. Won’t charge and after deep research it’s clear it’s old stock and the lithium battery has been dormant for too long and past the stage where it will charge properly. I... Toon meer
3,5
Gemiddeld
23 reviews
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I initially ordered the wrong item by…
I initially ordered the wrong item by mistake (iPhone 15 Pro case instead of iPhone 15), but the support team handled it very smoothly. They responded the next day, provided a return label, and quickly arranged a replacement.
I also asked about the authenticity of the product, and they confirmed that it is genuine and not fake, which gave me extra confidence.
Overall, great customer service and a hassle-free experience.
9 april 2026
Review zonder uitnodiging
Antwoord van iPro
Thanks for your review. ✨✨
Terrible company
Terrible company! I ordered an Apple wallet with MagSafe for my phone 25 days ago. This is far longer than the delivery period I was told. After 3 failed attempts to contact them with no response I have now opened a dispute with my bank to claim the money back. I’m not one to ever complain but this is awful service. Avoid!!!
17 april 2026
Review zonder uitnodiging
Antwoord van iPro
Hi there,
We’re really sorry for the experience you’ve had — this is not the level of service we aim to provide.
Your order was placed as a preorder item, which means it requires additional processing time before dispatch. Unfortunately, your shipment was also affected by unexpected routing delays in the Middle East, which extended the delivery timeframe beyond what we normally expect.
We completely understand your frustration, especially with the delay in communication, and we sincerely apologise for that. That part is on us, and we’re already improving our response times to make sure this doesn’t happen again.
Your order is still in transit, and we’re actively monitoring it to ensure it reaches you as soon as possible. If you’d prefer not to wait, we’re happy to support you with a resolution directly.
Please feel free to reply here or contact us again — we will prioritise your case.
Kind regards
Sold a Non-Genuine Product - Avoid!!!
Order an Apple Pencil. The order arrived and seemed okay, but upon charging with an official Apple charger, the Pencil heated up to a point where it was hard to hold and also caused the pencil to warp and melt. Extremely dangerous product.
Tried to contact the company via email, yet to receive any response. Tried to phone the company too, and no answer, and the line appears to be dead.
I have since taken the item to Apple, and they have confirmed it was a fake product. Extremely dangerous product.
14 april 2026
Review zonder uitnodiging
Antwoord van iPro
Hi there,
We’re very sorry to hear about your experience — we take safety concerns extremely seriously.
However, we’d like to clarify that when you visited Apple, it was confirmed that the issue was not caused by the product itself, and you were provided with a replacement directly by Apple.
We only supply tested products, and cases like overheating can sometimes be linked to external factors such as charging conditions or faults outside the item itself. That said, your safety is always our priority, and we appreciate you bringing this to attention.
We also apologise if you had difficulty reaching us — we’re currently improving our support channels to ensure faster responses.
If you still need any assistance or clarification, please don’t hesitate to contact us again and we’ll prioritise your case.
Kind regards,
iPro Support
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